Ops Tech SME, Quick Commerce📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Amazon is seeking a motivated Operations Tech SME (Subject Matter Expert) to join its Quick Commerce team in Riyadh, Saudi Arabia. This role is integral to supporting high-growth, technology-enabled operations. You will act as a key liaison between Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and a positive customer experience. The primary focus will be on troubleshooting system issues, validating operational accuracy, and ensuring process readiness for successful day-one performance of new sites or products.
Key Responsibilities
- Lead operational readiness initiatives and actively support launch activities, ensuring workflows, tools, and processes function as expected.
- Diagnose and troubleshoot system issues by collaborating closely with Tech, Product, and Operations teams.
- Conduct structured testing, validate process accuracy, and identify gaps or potential issues before product or site launches.
- Support data validation efforts related to operational workflows and customer-facing promises to ensure accuracy and reliability.
- Coordinate effectively with cross-functional partners to resolve defects and ensure complete readiness for go-live.
- Monitor performance post-launch, promptly escalate emerging issues, and drive timely root-cause resolution.
- Identify recurring patterns in operational issues, propose long-term fixes, and contribute to continuous improvement initiatives.
- Communicate clearly with all stakeholders, providing timely updates, comprehensive documentation, and status reports.
Qualifications and Requirements
- Bachelor's degree in Engineering, Computer Science, Operations, or a related field.
- 1-5 years of experience in operations, technical support, or product/tech coordination roles.
- Proven experience in troubleshooting system or process issues and driving them to resolution.
- Ability to work with data, validate its accuracy, and perform basic analysis using tools like Excel or similar.
- Strong written and verbal communication skills, with demonstrated ability to work effectively cross-functionally.
- Capacity to manage multiple priorities simultaneously in fast-paced and ambiguous environments.
- Experience supporting technology-enabled operations or launch environments.
- Understanding of workflow testing, UAT (User Acceptance Testing) processes, or structured defect validation.
- Ability to analyze root causes, identify patterns, and recommend long-term improvements.
- Experience working with product, tech, or last-mile/fulfillment teams.
- Strong problem-solving skills with a bias for action and a high degree of ownership.
Required Skills
- Operations
- Technology
- Product Management
- System Troubleshooting
- Process Readiness
- Data Validation
- Cross-functional Collaboration
- Root Cause Analysis
- Continuous Improvement
- Communication (Written and Verbal)
- Microsoft Excel
- Problem-Solving
- Workflow Testing
- UAT Processes
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. The role is part of Amazon's Quick Commerce operations, specifically within the Afaq - Warehouse Branch - J02. The required experience for this role is 2-5 years.
Requirements
- Requires 2-5 Years experience
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