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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

National Medical Care is seeking a dedicated Patient Care Coordinator to join their Home Healthcare services team in Riyadh. This full-time role is essential for ensuring excellent customer service and seamless care for home healthcare patients. The Patient Care Coordinator will serve as a primary point of contact, facilitating effective communication and coordination between patients, families, and various internal departments to ensure prompt and accurate service delivery. This position requires an empathetic individual committed to providing the highest levels of medical care, compassion, and understanding to each patient. The role involves meticulous data management, administrative support, and proactive problem-solving to enhance the patient experience and support the operational efficiency of the home healthcare department.

Key Tasks and Responsibilities

  • Ensure excellent customer service in home healthcare through prompt and accurate processing of services.
  • Facilitate effective communication and coordination with other departments to support patient care.
  • Provide prompt and accurate service to home healthcare patients.
  • Contact patients to collect necessary data for patient registration/admission into the Health Information System (HIS).
  • Accurately and timely record home healthcare patient information in the Health Information System (HIS), in both English and Arabic.
  • Verify patient identity before creating patient files, requesting medical records, and issuing invoices.
  • Manage patient admissions, transfers, and discharges within the Health Information System (HIS) for home care registrations.
  • Ensure prior authorizations and cash deposits are obtained before any elective procedures at home.
  • Collect and submit cash to the General Cashier daily or at the end of the shift.
  • Coordinate with claims and billing departments to expedite administrative processes and prevent financial discrepancies.
  • Schedule appointments for upcoming visits and provide non-medical instructions as needed.
  • Respond to telephone inquiries and interact effectively with customers.
  • Maintain patient confidentiality and respect patient rights.
  • Enhance patient experience through customer care, respect, empathy, and dignity.
  • Provide administrative and clerical support services to the home healthcare department, its staff, patients, and visitors.
  • Coordinate with department heads/supervisors regarding patient issues and services.
  • Provide support and assistance to patients with inquiries or complaints.
  • Maintain an organized filing system for easy and quick access to documents.
  • Achieve daily targets and contribute to the future growth of the organization by processing large volumes of work associated with department operations.
  • Meet and exceed internal and external customer expectations, adhering to all departmental regulatory performance standards and quality standards.
  • Demonstrate a strong commitment to confidentiality.
  • Participate in quality improvement programs as directed.
  • Build positive relationships based on respect for others, demonstrating a cooperative and positive attitude.
  • Maintain effective communication with colleagues, staff, and visitors.
  • Ensure the readiness of the mobility team to provide patient care.
  • Adhere to the home healthcare dress code.
  • Perform other applicable tasks and duties as assigned by the department head/manager.

Required Qualifications and Experience

  • Minimum of 5 to 10 years of experience in a related role.
  • Proficiency in recording patient information in the Health Information System (HIS) in both English and Arabic.
  • Experience in verifying patient identity for file creation, requesting medical records, and issuing invoices.
  • Familiarity with patient admission, transfer, and discharge procedures within a health information system.
  • Experience in handling prior authorizations and cash deposits for elective procedures.
  • Ability to collect and submit cash to the cashier accurately and timely.
  • Experience in coordinating with billing and claims departments.
  • Skills in scheduling patient appointments and providing non-medical instructions.
  • Experience in managing telephone inquiries and customer interactions.
  • Proven ability to maintain patient confidentiality and respect patient rights.
  • Experience in providing administrative and clerical support within a healthcare setting.
  • Ability to coordinate with department heads and supervisors on patient service issues.
  • Experience in effectively handling patient inquiries and complaints.
  • Ability to maintain an organized filing system.
  • Experience in participating in quality improvement programs.
  • Proven ability to build positive relationships and maintain effective communication.
  • Understanding the importance of ensuring care teams are ready.
  • Adherence to professional dress codes.

Core Skills

  • Exceptional Customer Service
  • Strong Communication Skills
  • Effective Coordination
  • Accurate Data Entry
  • Patient Registration
  • Medical Records Management
  • Billing Processes
  • Administrative Support
  • Clerical Support
  • Quality Improvement

Additional Information

The work location is Riyadh, Saudi Arabia, and the role requires full-time employment. The position requires 5 to 10 years of experience.


Requirements

  • Requires 5-10 Years experience

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