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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join AlBorg Diagnostics as a Receptionist!
This role is vital as you will be the first point of contact for our patients and visitors, ensuring a welcoming and efficient reception experience.

Key Responsibilities:
  • Patient Reception and Check-In:
    • Greet patients and visitors courteously and professionally.
    • Verify patient information and complete check-in procedures.
    • Inform patients of waiting times and provide necessary information.
  • Appointment Scheduling:
    • Schedule and confirm patient appointments.
    • Manage the appointment calendar effectively.
    • Notify patients of any changes to their scheduled appointments.
  • Patient Inquiries and Communication:
    • Handle incoming calls and respond to patient inquiries.
    • Provide information about services, policies, and procedures.
    • Direct patients to the appropriate departments.
  • Record Management:
    • Maintain accurate patient records.
    • Process patient registration forms and update information as necessary.
    • Ensure patient information confidentiality and security.
  • Billing and Payments:
    • Collect payments and issue receipts.
    • Assist with billing inquiries and insurance claims.
    • Keep accurate financial transaction records.
  • Administrative Support:
    • Assist with administrative tasks: filing, emails, photocopying.
    • Support the Admin Manager with special projects.
    • Maintain a clean reception area.
  • Quality and Compliance:
    • Adhere to healthcare regulations and protocol.
    • Participate in quality improvement initiatives.
    • Ensure safety compliance in reception areas.
Professional Development:
  • Stay updated on best practices and clinic procedures.
  • Participate in required training programs.
Qualifications:
  • Relevant educational degree; healthcare administration qualifications preferred.
  • 12 years experience as a receptionist or in customer service, preferably in healthcare.
  • Strong communication and interpersonal skills.
  • Proficiency in office software and patient management systems.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work under pressure.
  • Experience with scheduling systems and health insurance processes.
Working Conditions:
  • Work performed in a clinic, primarily at the reception desk.
  • Full-time position with varying shifts, including weekends and holidays when needed.

Requirements

  • Requires 2-5 Years experience

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