Program Manager - Smart City📣 Job Ad

About the Program Manager Role

Norconsult Telematics is seeking an experienced Program Manager to oversee a significant, multi-phase national smart city program in Riyadh, Saudi Arabia. This role is critical for the deployment of infrastructure, integration of smart city technologies, and implementation of AI-enabled surveillance and public safety platforms across various city zones. The primary objective is to ensure successful program delivery on time, within budget, and to the highest quality standards.

Key Responsibilities

• Develop and manage the end-to-end program plan, including scope definition, milestone planning, budget, and resource allocation.
• Establish and maintain program governance structures, reporting frameworks, and decision-making protocols.
• Lead and coordinate cross-functional teams involved in planning, implementation, and operations.
• Monitor program progress against key performance indicators (KPIs) and implement corrective actions as needed.
• Oversee the program budget, managing cost control, financial forecasting, and CAPEX/OPEX tracking.
• Identify, assess, and manage program-level risks, issues, and dependencies, developing mitigation strategies.
• Manage vendor and contractor performance against contractual obligations and service level agreements (SLAs).
• Engage with technical architects, system integrators, and vendors on the scope, quality, and compliance of AI-enabled surveillance and smart city technologies.
• Lead change management processes for the adoption of new systems and technologies.
• Develop and maintain executive-level dashboards and program status reports for senior leadership.
• Ensure compliance with all relevant regulatory, security, and data governance requirements.
• Drive continuous process improvement by identifying efficiencies and implementing best practices.
• Lead, mentor, and develop a team of project managers and specialists.
• Facilitate stakeholder engagement across government entities, technical teams, vendors, and senior leadership.

Qualifications and Experience

• Bachelor's degree in Engineering, Information Technology, Business, or a related field is required; a Master's degree is an advantage.
• A minimum of 15 years of experience in program or project management, with a proven track record of delivering large-scale, multi-phase national or city-wide infrastructure or technology programs.
• Must have personally led or delivered at least one program with a total value of USD 100 million or above, holding full accountability for budget, scope, and delivery outcomes.
• Experience managing programs involving smart city technologies, AI-enabled surveillance platforms, intelligent traffic management, IoT integration, or public safety systems is strongly preferred.
• Broad awareness of surveillance system concepts, including AI-based camera networks, face recognition, and perimeter detection, is necessary to govern delivery teams and assess program quality.
• Familiarity with network infrastructure concepts for large-scale smart city deployments, including fibre optic backbones and enterprise switching environments.
• Demonstrated ability to manage complex multi-vendor environments with accountability for delivery, quality, and commercial performance.
• Experience working in or with government, public sector, or regulated environments is a strong advantage.
• Experience in KSA or broader GCC infrastructure or smart city programs is a significant advantage.
• PMP certification is required; PgMP is strongly preferred. PRINCE2 or MSP are an advantage.
• Any smart city, AI, or technology infrastructure-related experience is a must.

Required Skills

• Program Management
• Smart City Technology Integration
• AI-enabled Surveillance and Public Safety Platforms
• Infrastructure Deployment
• Scope Definition and Milestone Planning
• Budget Management and Financial Forecasting
• Resource Allocation and Delivery Roadmap Development
• Program Governance and Reporting Frameworks
• Risk, Issue, and Dependency Management
• Vendor and Contractor Performance Management
• Contractual Performance and SLA Management
• Technical Architecture and System Integration Engagement
• AI-enabled Surveillance Scope and ICCC Operations Management
• Smart City Technology Scope and Compliance Management
• Change Management
• Executive Dashboard and Strategic Briefing Development
• Regulatory, Security, and Data Governance Compliance
• Process Improvement and Best Practices Implementation
• Team Leadership, Mentoring, and Development
• Stakeholder Engagement
• Expertise in AI-based Camera Networks, Face Recognition, and Perimeter/Intrusion Detection
• Understanding of Network Infrastructure Concepts including Fibre Optic Backbones, VLANs, and Enterprise Switching Environments
• General Leadership and Communication Skills

Work Environment and Location

This is a contract role based in Riyadh, Saudi Arabia. The program involves complex smart city technologies and infrastructure deployment across various city zones.

Fluency in English is required, and proficiency in Arabic is a must-have.