Program Support Specialist📣 Job Ad

About the Role

LEORON Institute is seeking a dedicated Program Support Specialist to provide essential support for a significant six-month client engagement in Riyadh, Saudi Arabia. This role involves serving as the on-call PMO presence at client premises during key program touchpoints. The specialist will ensure seamless coordination, responsive customer support, and robust governance throughout the program lifecycle, working closely with the Program Director and the delivery team. This position acts as a vital liaison between the client, internal stakeholders, trainers, facilitators, and the delivery teams, contributing to a high-impact national-level program.

Key Responsibilities

• Provide on-call presence at client premises during major program milestones and critical touchpoints.
• Ensure comprehensive customer support is available throughout the six-month engagement.
• Act as the primary operational coordination point between the client and the program delivery team.
• Support the Program Director with strategic oversight, stakeholder liaison, and program governance activities.
• Coordinate curriculum management, session planning, schedules, logistics, and daily program operations.
• Support the designathon architecture, including planning, participant flow, timelines, resource allocation, and delivery coordination.
• Manage day-to-day issue resolution and ensure timely escalation of issues when required.
• Prepare and coordinate weekly, monthly, and quarterly governance reporting cycles.
• Maintain essential program documentation, including action logs, meeting notes, risk registers, and progress updates.
• Ensure a single, accountable escalation path for client program leadership.

Qualifications and Requirements

• Previous experience in PMO, program coordination, project management, learning delivery, consulting support, or client operations.
• Saudi national.
• Ability to work directly with senior client representatives and internal leadership teams.
• Confidence in managing timelines, schedules, reports, and follow-ups.
• Ability to remain calm, responsive, and solution-oriented under pressure.
• Availability to be present at client premises.

Required Skills

• Program Coordination
• Project Management
• Learning Delivery
• Consulting Support
• Client Operations
• Strong Communication skills
• Stakeholder Management
• Excellent Organizational Skills
• High Attention to Detail
• Effective Issue Resolution
• Experience supporting training, education, workforce development, transformation, or government-related programs is an advantage.
• Fluency in English is required.

Engagement Details

This is a contract role with an engagement duration of six months. The position is based in Riyadh, Saudi Arabia. The required experience for this role is 0-1 year.