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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Unified Asset & Property Management (UAPM) is seeking a skilled Property Manager to oversee the comprehensive operational management of a mixed-use property in Riyadh, Saudi Arabia. This role is crucial for ensuring the optimal performance of all building systems and services, aligning with UAPM's strategic asset management objectives and contributing to the overall success of the property portfolio.

Key Responsibilities

  • Assume full accountability for the end-to-end operational management of the assigned mixed-use property, including all building systems, services, and performance outcomes.
  • Develop, implement, and monitor annual property operations plans, ensuring alignment with UAPM's asset management strategy and portfolio objectives.
  • Oversee all Hard FM activities, including HVAC, MEP systems, elevators, fire safety, structural maintenance, and building fabric, to ensure maximum system uptime and reliability.
  • Manage Soft FM services such as cleaning, landscaping, security, waste management, and pest control through effective oversight of outsourced service providers.
  • Transition property maintenance from reactive to proactive models by establishing and maintaining a CAFM/CMMS-based preventive maintenance schedule for all critical building systems.
  • Monitor and interpret building performance data from BMS and IoT sensors to facilitate proactive fault detection, energy optimization, and anomaly resolution.
  • Conduct routine property inspections, meticulously documenting and ensuring the timely closure of all identified defects and corrective actions.
  • Manage all outsourced Hard FM and Soft FM service providers, holding them accountable to contractual KPIs, SLAs, and UAPM quality standards.
  • Lead the vendor performance review process, tracking contractor scorecards, escalating underperformance, and providing recommendations to the Executive Director.
  • Coordinate contractor mobilization, on-site access control, HSE induction, and ensure strict adherence to permit-to-work compliance for all third-party works.
  • Review and process vendor invoices within agreed timelines, verifying against completed work orders and contract terms before approval.
  • Maintain an up-to-date vendor register, service contracts database, and approved supplier list within Yardi.
  • Prepare the annual property operations and maintenance (O&M) budget in coordination with the Executive Director and Finance team.
  • Monitor and control operational expenditure against the approved budget, investigating variances and implementing corrective measures.
  • Process purchase requests, work orders, and vendor payments within delegated authority limits using Yardi and Kissflow.
  • Identify and implement cost-saving opportunities through service consolidation, energy reduction initiatives, and preventive maintenance efficiencies.
  • Prepare monthly financial performance reports, cost variance analyses, and expenditure forecasts for management review.
  • Ensure the property maintains full compliance with all applicable Saudi regulations and standards, including Civil Defence requirements, NFPA, SASO, MOMRA, and municipality codes.
  • Maintain up-to-date records of all regulatory inspections, licenses, permits, and certificates of compliance.
  • Oversee fire safety systems testing, emergency evacuation planning, and coordinate with Civil Defence authorities for necessary approvals and inspections.
  • Enforce HSE policies across all on-site personnel, contractors, and vendors, conducting safety audits and ensuring prompt close-out of non-conformances.
  • Manage all statutory inspection schedules (*, elevators, pressure vessels, electrical systems, fire suppression) and ensure third-party certifications are current.
  • Act as the primary operational point of contact for tenants, managing service requests, complaints, and escalations via Freshdesk within agreed SLA timeframes.
  • Conduct periodic tenant satisfaction assessments and translate feedback into actionable service improvements.
  • Coordinate with the Tenant Coordination team on fit-out works, handovers, and any tenant-driven modifications to the property.
  • Maintain professional, responsive communication with all property stakeholders, including tenants, government authorities, and utility providers.
  • Lead, manage, and develop a team of three direct reports, setting clear performance objectives aligned with property KPIs.
  • Conduct regular one-to-ones, annual performance appraisals, and development planning discussions for all direct reports via KayanHR.
  • Foster a safety-first, continuous improvement culture within the team, encouraging proactive reporting of risks, inefficiencies, and improvement ideas.
  • Allocate team workloads effectively, manage task progress in Wrike, and ensure capacity is balanced across preventive, reactive, and project-based activities.
  • Own property-level operational data, including work orders, asset registers, maintenance logs, energy consumption, and cost records, ensuring accuracy and completeness in Yardi and CAFM systems.
  • Prepare and submit monthly property performance reports covering maintenance KPIs, financial summaries, tenant satisfaction scores, and compliance status.
  • Build and maintain Power BI dashboards tracking key operational metrics for the Executive Director's review.
  • Lead continuous improvement initiatives targeting energy efficiency, planned vs. reactive maintenance ratios, and vendor cost optimization.
  • Monitor ESG-relevant metrics, including energy and water consumption, waste management, and progress toward green building compliance (LEED, Mostadam).

Qualifications and Requirements

  • Bachelor's degree in Facilities Management, Engineering (Mechanical, Electrical, or Civil), Real Estate Management, or a related discipline.
  • Professional certification is preferred, such as IFMA CFM, BIFM (IWFM), PMP, or an equivalent FM or project management credential.
  • Minimum of 5 years of experience in facilities or property management, with at least 2 years in a management or supervisory role.
  • Demonstrated experience managing mixed-use or large commercial/retail properties, including both Hard FM and Soft FM service streams.
  • Proven track record of managing outsourced FM contractors and effectively holding service providers accountable to KPI and SLA performance standards.
  • Familiarity with Saudi regulatory requirements, including Civil Defence, NFPA, SASO, MOMRA, and municipality compliance.

Required Skills and Proficiencies

  • Technical Skills: Expertise in HVAC, MEP systems, Fire Safety, Structural Maintenance, Building Fabric Maintenance, Cleaning Services, Landscaping, Security Services, Waste Management, Pest Control, Preventive and Predictive Maintenance. Proficiency with CAFM/CMMS, BMS, and IoT Sensors for fault detection, energy optimization, and anomaly resolution. Strong capabilities in Vendor Management, KPI and SLA Management, Contract Management, HSE Induction, Permit-to-Work procedures, Invoice Processing, Budget Preparation, Expenditure Control, Cost Saving Initiatives, Financial Reporting, and Regulatory Compliance (Civil Defence, NFPA, SASO, MOMRA, Municipality Codes). Experience with regulatory inspections, licenses, permits, certificates of compliance, fire safety systems testing, emergency evacuation planning, HSE policies enforcement, safety audits, and statutory inspection schedules. Competence in tenant relations, service request management, complaint management, tenant satisfaction assessment, tenant coordination, and stakeholder communication. Skills in team leadership, performance management, development planning, continuous improvement culture, workload allocation, task management, capacity balancing, data accuracy, data completeness, performance reporting, dashboard creation, energy efficiency monitoring, planned vs. reactive maintenance ratio management, vendor cost optimization, and ESG metrics including water consumption and waste management monitoring, and green building compliance (LEED, Mostadam).
  • Software Proficiency: Yardi (work order management, vendor tracking, cost monitoring, property management reporting), Freshdesk (tenant service request management, complaint tracking, SLA monitoring), Wrike (task assignment, project tracking, contractor coordination, team workflow management), Kissflow (internal process requests, purchase order workflows, digital form approvals), Microsoft 365 (Teams, Outlook, SharePoint, Excel for maintenance logs, asset registers, cost tracking, PowerPoint), Advanced Excel (operational KPI dashboards, financial variance analysis, management reporting), CAFM/CMMS platforms (preventive maintenance scheduling, asset lifecycle management, work order automation), Building System Performance Monitoring, Energy Consumption Monitoring, Anomaly Detection.
  • Behavioral Competencies: Accountability (takes full ownership of property performance and team deliverables), Leadership (motivates direct reports and holds outsourced service providers to standard), Stakeholder Management (builds effective working relationships with tenants, contractors, and internal functions), Resilience & Composure (manages competing priorities and on-site emergencies with composure).
  • Functional Competencies: FM Operations (depth across Hard FM and Soft FM service disciplines), Vendor & Contract Management (enforces SLAs, manages contractor performance, drives value from outsourced relationships), Regulatory & Compliance (applies Saudi FM regulations, fire safety codes, and HSE frameworks accurately), Financial Acumen (controls O&M budgets and produces clear financial variance analysis), Data-Driven Operations (uses FM systems and dashboards to drive evidence-based decisions).

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

Requirements

  • Requires 5-10 Years experience

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