Reservations Agent

in Oceans Depth Center For Women's Decoration

about 7 hours ago

Main Tasks:

Managing and organizing home service bookings.
Following up with customers and converting inquiries into confirmed bookings.
Achieving sales targets and increasing bookings.
Operating and following up with the home service team and scheduling appointments.
Coordinating between clients and the team to ensure services are delivered efficiently.
Monitoring customer satisfaction and addressing operational feedback.
Preparing daily reports for bookings and sales.

Requirements:

Requirements

Novotel Hotels

Process and manage guest reservations through multiple channels including phone, email, and online booking systems.
Provide accurate information about room availability, rates, amenities, and special offers to potential guests.
Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely.
Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible.
Manage cancellations and modifications to existing reservations in a timely manner.
Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively.
Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach.
Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail.
Follow company policies and procedures to ensure compliance and consistency in all reservation operations.
Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities.

Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry.
Proficiency with reservation management systems and booking platforms.
Strong verbal and written communication skills in English; Arabic language skills are highly preferred.
Excellent organizational abilities with strong attention to detail and accuracy in data entry.
Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously.
Customer-focused mindset with the ability to remain calm and professional under pressure.
Problem-solving skills and the ability to handle guest concerns with empathy and support.
Proficiency with computer systems and Microsoft Office applications.
Familiarity with Customer Relationship Management (CRM) systems is preferred.
Knowledge of the hospitality industry and guest service standards is advantageous.
Ability to work flexible schedules, including weekends and holidays as required.

2-5 years

Riyadh

Rotana Hotels

Process and confirm guest room reservations made by clients via phone, letter, or fax.
Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
Maintain an established filing system for all correspondence and report preparation.
Promote public relations and maximize business opportunities.
Ensure accurate room status at all times.
Adhere to Rotana standards when answering incoming calls and managing emails.
Organize visa requests for hotel guests and up-sell whenever possible.