Sales Operations Specialist📣 Job Ad

About the Role

DirectFN, a provider of Financial Technology software and Content for the Capital Market Industry, now part of Saudi Tadawul Group / WAMID, is seeking a Sales Operations Specialist to join their team in Riyadh, Saudi Arabia. This role is designed to enhance the efficiency and effectiveness of the sales organization by optimizing sales processes, managing the CRM system, and providing critical data analysis to support revenue growth. The Sales Operations Specialist will collaborate with Sales, Marketing, Finance, and Product teams to ensure the sales team has the necessary tools, data, and streamlined processes to meet and exceed their targets.

This full-time position offers an opportunity to contribute significantly to the sales function within a prominent financial technology company, supporting its delivery of innovative solutions to financial institutions and individuals.

Key Responsibilities

• Design, implement, and refine sales processes to improve team efficiency and reduce friction throughout the sales cycle.
• Identify and address bottlenecks within the sales pipeline to streamline workflows and enhance conversion rates.
• Manage and maintain the CRM system, ensuring data integrity, proper usage, and consistent adoption by the sales team.
• Develop and manage CRM dashboards, reports, and workflows to provide real-time visibility into sales performance.
• Analyze sales data to identify key trends, forecast revenue, and provide actionable insights to sales leadership for strategic decision-making.
• Prepare regular sales performance reports, pipeline reviews, and KPI dashboards for various stakeholders.
• Support the design and administration of territory assignments and sales quota planning in alignment with business objectives.
• Track quota attainment and promptly report any risks or opportunities to sales leadership.
• Collaborate with marketing and product teams to develop and maintain sales collateral, playbooks, and training materials.
• Onboard new sales team members by providing training on relevant tools, processes, and reporting systems.
• Administer and track sales incentive compensation plans, ensuring accuracy and timely communication.
• Liaise with the Finance department to reconcile commissions and resolve discrepancies.
• Act as a liaison between the sales team and other departments, including Marketing, Finance, and Product, to ensure alignment.
• Participate in strategic planning initiatives and contribute operational insights to enhance overall business performance.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Finance, or a related field is preferred.
• A minimum of 3 years of experience in sales operations, business operations, or a comparable analytical role, with a preference for experience in the fintech or SaaS industry.
• Demonstrated strong analytical skills with the ability to analyze complex data sets, identify patterns, and translate findings into clear, actionable recommendations.
• Hands-on experience with CRM platforms, with Salesforce being preferred, including proficiency in administration, reporting, and workflow automation.
• Excellent verbal and written communication skills, with the ability to articulate data and insights clearly to both technical and non-technical audiences.
• A high level of attention to detail and accuracy in data management, reporting, and process documentation.

Required Skills

• Sales Process Optimization
• CRM Management
• Sales Analytics & Reporting
• Territory & Quota Management
• Sales Enablement
• Compensation & Incentive Tracking
• Cross-Functional Collaboration
• Salesforce
• Data Analysis
• Communication
• Attention to Detail
• Tableau
• Power BI
• Project Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the IT Services and IT Consulting industry. The required experience for this position is between 2-5 years.