About the Role
HungerStation, a member of the Delivery Hero Group, is a global leader in local delivery platforms. The company focuses on providing a fast, easy, and convenient delivery experience to customers. Delivery Hero operates in approximately 65 countries worldwide, with its headquarters in Berlin, Germany, and has been publicly listed on the Frankfurt Stock Exchange since 2017.
The Vendor Performance team is central to shaping and executing the strategy for Vendor Operations. This team is responsible for the performance of various vendors on the HungerStation platform, including restaurants, grocery stores, convenience shops, and pharmacies. By collaborating with local and global product and operations teams, the Vendor Performance team develops and implements optimal experiences for vendors, customers, and riders, with a specific focus on vendor operations touchpoints. The team drives strategic alignment with business objectives through analytical decision-making to steer all vendor functions effectively.
Key Responsibilities
- Collaborate with and manage business and product stakeholders at local and global levels.
- Develop strong working relationships with key stakeholders, influencing them and securing necessary buy-in in a structured manner.
- Build robust relationships with key partners and work closely with them to ensure agreed-upon key performance metrics are met, thereby guaranteeing a high Net Promoter Score (NPS).
- Provide senior management with regular performance reports, insightful analysis, and presentations.
- Own and drive improvements in critical vendor performance metrics such as Vendor Reliability, Vendor Availability, Vendor Timing, and Seamless Experiences.
- Identify, prioritize, and develop processes designed to enhance and scale operations and business growth, thereby increasing conversion rates.
- Establish local and global benchmarks for vendor performance and vendor operations performance metrics.
- Cascade HungerStation's overarching strategy down to the vendor operations division.
- Develop a comprehensive vendor operations strategy, focusing on optimizing vendor performance and proactively identifying and executing on new opportunities.
- Utilize data-driven decision-making tools and controlled testing environments to study, launch, and roll out enhancements to vendor performance and vendor operations, leveraging market insights and vendor feedback.
- Build tools that empower the team to identify operational gaps and pinpoint opportunities for enhancement.
- Maintain a focus on the partner/vendor experience, recognizing that partners are central to operations and supporting their performance is paramount.
Qualifications and Requirements
- Bachelor's degree in Business, Engineering, or equivalent practical experience.
- A minimum of 4 years of experience in Operations Management, Project Management, Product Management, or a similar role.
- Experience within a high-growth technology-based environment or a startup setting.
- Previous experience with vendor operations is considered an advantage.
- Demonstrated high performance with a proven track record of creating impact through data-driven decisions.
- Excellent English communication skills, both written and spoken.
- Exceptional oral and written communication skills, with the ability to effectively communicate with senior leadership.
Required Skills
- Stakeholder Management
- Collaboration
- Relationship Building
- Performance Reporting
- Change Management
- Process Improvement
- Strategy Development
- Data Analysis
- Data-Driven Decision Making
- Customer Centricity
- Excellent Communication Skills
- Proficiency in SQL, Big Query, Tableau, and Google Studio is highly desirable.
Work Environment and Location
This is a full-time position. The role is based in Riyadh, Saudi Arabia.