Spectator Services Venue Manager📣 Job Ad

About the Role

Talent Blueprint FZ LLC is seeking an experienced Spectator Services Venue Manager for a contract position in Riyadh, Saudi Arabia. This role is central to the planning, coordination, and execution of world-class spectator services for a major international football event. The objective is to ensure an exceptional fan experience from arrival to departure, upholding the highest standards of safety, operational efficiency, and customer service.

Role Context and Responsibilities

The Spectator Services Venue Manager will lead all spectator services operations throughout the event lifecycle, encompassing planning, readiness, event delivery, and post-event activities. This involves developing and implementing operational plans that align with venue objectives and international event standards. The role requires close coordination with various departments, including Venue Operations, Security, Safety, Medical, Accreditation, Transport, Volunteers, Hospitality, Ticketing, Broadcasting, and Cleaning, to ensure seamless venue operations.

• Manage all spectator-facing functions, including information points, customer service desks, wayfinding and signage, accessibility services, Lost & Found, family and child reunification, queue management, and guest assistance.
• Supervise, train, and motivate a large workforce of supervisors, coordinators, volunteers, and temporary event staff.
• Ensure all spectator services areas are fully operational before gates open and maintained throughout event operations.
• Monitor crowd movement, spectator behaviour, service levels, and operational performance to proactively address issues.
• Professionally handle spectator complaints, escalations, and VIP customer concerns.
• Conduct venue inspections, operational readiness checks, and event-day briefings.
• Maintain compliance with venue policies, health & safety regulations, accessibility requirements, and emergency procedures.
• Prepare operational reports, incident reports, and post-event evaluations to identify areas for improvement.
• Participate in venue rehearsals, test events, tabletop exercises, and operational planning meetings.

Required Qualifications and Experience

Candidates should possess a Bachelor's degree in Event Management, Sports Management, Hospitality Management, Business Administration, or a related field. A minimum of 5–8 years of experience in spectator services, venue operations, stadium management, or major event operations is required. Proven experience managing spectator operations at large-scale events such as international football tournaments, major sporting events, stadiums, arenas, multi-sport events, or large-scale entertainment events with attendance exceeding 20,000 spectators is essential.

• Demonstrated experience leading large operational teams, including paid staff, contractors, and volunteers.
• Strong understanding of crowd management principles and guest experience delivery.
• Excellent stakeholder management and cross-functional coordination skills.
• Ability to perform effectively in a fast-paced, high-pressure event environment.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Excellent written and verbal communication skills in English. Arabic language skills are considered an advantage.
• Proficiency in Microsoft Office and event management systems.

Preferred Experience

Candidates with experience in international events organized by governing bodies or major organizing committees will be highly regarded. This includes experience in international football competitions, continental championships, FIFA or confederation tournaments, Olympic or multi-sport events, Formula 1 or international motorsport events, large-scale concerts and entertainment festivals, and major stadium or arena operations.

Work Environment and Contract Details

This is a contract position located in Riyadh, Saudi Arabia. The role requires a professional with 5-10 years of relevant experience. The specific salary for this role is not disclosed.