Supervisor-Guest Service📣 Job Ad

About the Role

W Hotels is seeking a dedicated Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals with 0-1 year of experience looking to develop their career in hotel operations. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience, upholding the W Hotels' "Whatever/Whenever" service philosophy.

This role is a key part of the Rooms & Guest Services Operations department, contributing to the brand's commitment to redefining luxury and opening doors and minds. You will be part of a dynamic environment that embraces new experiences and fosters a culture of readiness and innovation.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals and listening and responding appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to management, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and speak using clear and professional language.
• Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Teamwork
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.