System Admin AFC Level 4📣 Job Ad

About the Role

AtkinsRéalis is seeking a System Admin AFC Level 4 to join our team in Riyadh, Saudi Arabia. This senior technical role requires a professional with over 10 years of dedicated experience in the operation and maintenance of Automated Fare Collection (AFC) and Central Clearing House (CCH) systems. The successful candidate will be responsible for overseeing AFC operations at both employer and operator levels, ensuring the reliability and efficiency of these critical systems.

Key Responsibilities

• Operate and maintain AFC and Central Clearing House systems at the employer level, leveraging a minimum of 10 years of technical experience.
• Manage AFC systems at the operator level (AFMC).
• Handle and discuss AFC fault reports and AFC-related customer complaints, such as refunds, with the AFC Contractor.
• Test and release new software in the Test & Development Center, including ITS interfaces.
• Configure system settings and administer access rights within the AFC system in alignment with RCRC (or Client, as applicable).
• Supervise CSC stocks for Service and Maintenance, aligning with Contract Administration and Finance teams.
• Administer cards, including managing blacklists, bulk sales, new versions, and new fares.
• Manage interfaces to third-party systems, such as AFC mobile applications, ERP, banks, PSPs, and customer call centers.

Required Qualifications

• A minimum of 10 years of technical experience in the operation and maintenance of AFC and Central Clearing House systems.
• Demonstrated experience with Central Clearing House systems.
• Proficiency in handling AFC systems and their interfaces with third-party systems, including AFC mobile applications, ERP, banks, PSPs, and customer call centers.
• Proven ability to analyze AFC fault reports and AFC-related customer complaints, and coordinate effectively with the AFC Contractor.
• Experience in testing and releasing new software in a Test & Development Center, including ITS interfaces.
• Capability to configure system settings and administer access rights within the AFC system, aligning with client requirements.
• Experience in supervising stocks for Service and Maintenance and coordinating with Contract Administration and Finance teams.
• Proficiency in administering cards, including managing blacklists, bulk sales, new versions, and new fares.

Essential Skills

• AFC systems operation and maintenance
• Central Clearing House systems operation and maintenance
• Fault report handling and analysis
• Customer complaint management
• Software testing and deployment
• System configuration and administration
• Access rights administration
• Stock supervision and management
• Card administration (blacklists, bulk sales, versions, fares)
• Coordination with finance and contract teams
• Interface management with third-party systems

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.