Technical Support Officer📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | Remote | |
| Location | Riyadh |
About the Role
Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.
Key Responsibilities
- Respond to client inquiries received via chat, phone, and email with accurate information.
- Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
- Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
- Accurately document all issues and their resolutions within the ticketing system in a timely manner.
- Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
- Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.
Qualifications and Requirements
- 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
- A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
- High fluency in the English language, including strong verbal communication, listening, and typing skills.
- Native Arabic speaker.
- Flexibility to work in different shifts within Riyadh.
- Experience with ECR, POS devices, and network printers is considered a plus.
- Familiarity with support ticketing systems is a plus.
- Experience with remote access software is a plus.
Required Skills
- SAAS
- Cloud-based POS
- ECR
- POS devices
- Network printers
- Support ticketing systems
- Remote access software
- Customer Support
- Communication
- Problem-solving
- Documentation
- Triage
Work Location and Type
This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.
Requirements
- No experience required
Similar Jobs
You may also like
- Related Technical Support Officer Opportunities
- Marketing Manager Jobs in Jeddah
- Digital Marketing Manager Jobs in Jeddah
- Sales Coordinator Jobs in Jeddah
- Human Resources Clerk Jobs in Jeddah
- Content Creator Jobs in Jeddah
- Other Job Fields in Riyadh
- Marketing Manager Jobs in Riyadh
- Call Center Agent Jobs in Riyadh
- Sales Coordinator Jobs in Riyadh
- Human Resources Clerk Jobs in Riyadh
- Content Creator Jobs in Riyadh
- Brand Manager Jobs in Riyadh
- Graphic Designer Jobs in Riyadh
- Head Chef Jobs in Riyadh
- Pastry Chef Jobs in Riyadh
- Interior Design Engineer Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Purchasing Manager Jobs in Makkah
- Barista Jobs in Al Mubarraz
- Operations Manager Jobs in Riyadh
- General Accountant Jobs in Riyadh
- Hotel Housekeeping Supervisor Jobs in Taif
- Occupational Therapist Jobs in Khamis Mushayt
- Marketing Specialist Jobs in Medina
- Executive Assistant Jobs in Riyadh
- Fast Food Cook Jobs in Al Bukayriyah
- Special Education Specialist Jobs in Khamis Mushayt