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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join the InterSystems Team as a Technical Support Specialist!
As a member of a worldwide team, you will develop your technical, professional, and personal skills in a collaborative and enjoyable environment. This role allows you to assist developers from our technology partners in creating and supporting their applications in real-world settings. You will have the opportunity to work with some of the world’s leading organizations across various industries, including healthcare, finance, and telecommunications.
Responsibilities:
  • Provide immediate response to customer inquiries in accordance with service standards.
  • Address technical support issues for custom developments, user-defined functions, interfaces, and reports.
  • Utilize debugging and troubleshooting skills to identify application issues.
  • Support application specialists in analyzing complex incident root causes.
  • Participate in preparing training materials and technical documentation.
  • Engage in customer satisfaction improvement initiatives.
  • Participate in on-site technical training and support as required.
  • Contribute to a 24-hour on-call support roster service.

Qualifications:
  • Preferably experience with Hospital’s business workflows.
  • Knowledge of InterSystems Object Script and experience with database methodologies.
  • Skills in web-oriented languages, including HTML and JavaScript.
  • Experience with SQL, performance troubleshooting, and HL7 technologies is preferred.
  • A BS or MS in Computer Science or equivalent is required.

Requirements

  • Requires 2-5 Years experience

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