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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Job Purpose
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas
  • Technical Support:
    Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/WiFi, BitLocker, diagnosing hardware/software faults, solving technical problems, and supporting the roll-out of new applications to meet given SLA and customer satisfaction. Provide support for end users on different operating systems including Windows and Mac OS. Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site. Work on providing Operations Management support for day-to-day service operations using incident management. Implement IT department policies and processes when responding to end-user support requests to delight customers on every ticket.
  • SLA Adherence:
    Follow Service Level Agreement targets for all operational process including incidents and problems. Ensure no logical security incidents and no physical security breaches.
  • Software Compliance:
    Ensure all installed applications are compliant with IT Department security, governance, and corporate policies.
  • Knowledge Management:
    Create and maintain knowledge articles using ITSM knowledge management.
  • Documentation:
    Document ticket summaries professionally using the ITSM tool.

Academic Qualification
Bachelor Degree in Computer Science or any relevant field.
Work Experience
2 to 4 Years.

Requirements

  • Requires 2-5 Years experience

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