Technical Support Specialist📣 Job Ad

Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.

Key Responsibilities:

• Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.
• Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport’s standards.
• Support the onboarding of new employees, including system setup, account provisioning, and device deployment.
• Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.
• Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.
• Maintain up-to-date asset inventories and support system updates, backups, and security protocols.
• Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.
• Participate in the testing and roll-out of new technology solutions or upgrades across the organization.

Essential Requirements:

• Associate’s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.
• 12 years of proven experience in IT support, help desk, or a technical troubleshooting role.
• Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.
• Solid understanding of networking concepts, endpoint security, and remote access tools.
• Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.
• Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.
• Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.

Professional Attributes:

• Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.
• Eager to learn about new technologies, digital trends, and best practices in sports IT environments.
• Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.
• Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.

Career Growth:

• Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.
• Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.
• Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.
• Supportive, team-oriented culture that encourages professional growth and knowledge sharing.

How to Apply:

• Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form.

Join the InterSystems Team as a Technical Support Specialist!
As a member of a worldwide team, you will develop your technical, professional, and personal skills in a collaborative and enjoyable environment. This role allows you to assist developers from our technology partners in creating and supporting their applications in real-world settings. You will have the opportunity to work with some of the world’s leading organizations across various industries, including healthcare, finance, and telecommunications.
Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Address technical support issues for custom developments, user-defined functions, interfaces, and reports.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application specialists in analyzing complex incident root causes.
• Participate in preparing training materials and technical documentation.
• Engage in customer satisfaction improvement initiatives.
• Participate in on-site technical training and support as required.
• Contribute to a 24-hour on-call support roster service.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Knowledge of InterSystems Object Script and experience with database methodologies.
• Skills in web-oriented languages, including HTML and JavaScript.
• Experience with SQL, performance troubleshooting, and HL7 technologies is preferred.
• A BS or MS in Computer Science or equivalent is required.

Join Etqan Law Firm as a Legal Secretary
We are seeking a dedicated Legal Secretary / Customer Service representative to become part of our dynamic team in Riyadh. At Etqan, we pride ourselves on delivering exceptional legal services that meet the highest standards of professionalism.

Key Responsibilities:

• Welcoming clients and visitors and responding to phone and email inquiries.
• Coordinating and scheduling meetings and appointments with lawyers and judicial authorities.
• Preparing and drafting official correspondence and legal reports according to established standards.
• Managing and organizing legal files and official documents in a systematic and confidential manner.
• Tracking case progress and session dates with courts and governmental authorities.
• Providing administrative support to lawyers in preparing motions, contracts, and regulations.
• Utilizing computer systems and office software to manage daily operations.
• Ensuring compliance with internal office policies and applicable laws and regulations in Saudi Arabia.

About Us:
Etqan Almutamayiza Law Firm is a comprehensive legal institution committed to integrity, excellence, and client focus. Our qualified team provides a wide range of legal solutions that support Saudi businesses and foreign investors. With offices in Riyadh, Dammam, and Jeddah, we strive to offer our clients exceptional legal support wherever they are.