
Technical Support Specialist📣 Job Ad
in The Lighthouse
22 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Job Purpose
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability Areas
Academic Qualification
Bachelor Degree in Computer Science or any relevant field.
Work Experience
2 to 4 Years.
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability Areas
- Technical Support:
Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/WiFi, BitLocker, diagnosing hardware/software faults, solving technical problems, and supporting the roll-out of new applications to meet given SLA and customer satisfaction. Provide support for end users on different operating systems including Windows and Mac OS. Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site. Work on providing Operations Management support for day-to-day service operations using incident management. Implement IT department policies and processes when responding to end-user support requests to delight customers on every ticket. - SLA Adherence:
Follow Service Level Agreement targets for all operational process including incidents and problems. Ensure no logical security incidents and no physical security breaches. - Software Compliance:
Ensure all installed applications are compliant with IT Department security, governance, and corporate policies. - Knowledge Management:
Create and maintain knowledge articles using ITSM knowledge management. - Documentation:
Document ticket summaries professionally using the ITSM tool.
Academic Qualification
Bachelor Degree in Computer Science or any relevant field.
Work Experience
2 to 4 Years.
Requirements
- Requires 2-5 Years experience
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