Vendor Performance and NOC Operations Lead📣 Job Ad

About the Role

Capgemini Engineering, a global leader in engineering services, is seeking a Vendor Performance and NOC Operations Lead to join our team in Riyadh, Saudi Arabia. This role is essential for managing vendor relationships and operational support functions, ensuring continuous improvement and seamless operations. The position involves managing multiple vendor contracts, driving cost optimization, and upholding compliance standards within a dynamic and innovative environment.

Role Overview

This role is critical for overseeing and enhancing the performance of vendors and supporting Network Operations Center (NOC) functions. You will play a key part in shaping engineering services by effectively managing contractual agreements, optimizing operational expenditures, and ensuring adherence to all agreed-upon terms and conditions. Capgemini Engineering is committed to empowering its teams through cutting-edge projects and fostering a culture of innovation and continuous learning.

Key Responsibilities

• Manage multiple vendor contracts concurrently, ensuring full compliance with all terms and conditions.
• Enforce contract compliance and monitor the delivery of Key Performance Indicators (KPIs) across all engaged vendors.
• Drive vendor performance improvements through structured reviews and the implementation of corrective action plans.
• Optimize operational expenditures (OpEx) to achieve cost reductions while maintaining service quality.
• Lead vendor negotiations to secure favorable contractual terms and resolve any contractual disputes.

Qualifications and Experience

• A minimum of 10 years of progressive experience in contract administration and vendor negotiation.
• Demonstrated success in driving vendor performance and achieving measurable improvements.
• Strong understanding of KPI frameworks, Service Level Agreements (SLAs), and compliance enforcement principles.
• Must be based in the Kingdom of Saudi Arabia (KSA).

Required Skills

• Contract Administration
• Vendor Negotiation
• KPI Frameworks
• Service Level Agreements (SLAs)
• Compliance Enforcement

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role may require flexibility to engage in regional activities as needed.