Butler coordinator - Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a Butler Coordinator for the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The Butler Coordinator will serve as the central point of communication for the butler services department, ensuring the seamless operation and coordination of guest experiences to maintain Raffles' standards of elegance and luxury.

This role is central to pre-arrival preparations, inter-departmental coordination, and operational management, aiming to ensure every guest interaction is graceful and welcoming. The position requires a proactive individual with a strong attention to detail and a commitment to service excellence, aligning with the brand's core values.

Key Responsibilities

• Act as the central communication hub for butler services, coordinating daily operations and following up on guest activities for flawless service delivery.
• Review arrival lists and guest profiles at least seven days in advance to anticipate preferences and special requirements.
• Track and monitor service requests from other departments, such as Housekeeping and Food & Beverage, ensuring they meet established timelines and standards.
• Manage departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Update guest history databases with personal information, practices, and preferences to personalize future stays.
• Assist the Head Butler with administrative tasks, including inventory control for butler supplies and preparing operational reports.

Qualifications and Requirements

• A minimum of 2 to 3 years of experience in luxury hospitality, specifically within Front Office, Concierge, or Butler services.
• Proven experience in project coordination, scheduling, and document control, particularly during the pre-opening stages of a luxury property.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• A proactive and anticipatory approach to guest service and operational management.
• A strong sense of ownership and accountability for all assigned tasks and departmental functions.
• Impeccable grooming and personal presentation aligned with the highest luxury hospitality standards.

Required Skills

• Proficiency in Opera Property Management System (PMS) and Microsoft Office Suite for task coordination and data management.
• Exceptional eye for detail, ensuring accuracy and precision in all aspects of service.
• Ability to work effectively under pressure with minimal supervision, maintaining composure and efficiency.
• Strong organizational and time management skills to effectively manage multiple tasks and priorities.
• Excellent interpersonal and communication skills, embodying the Raffles brand personality: Charming, Graceful, Thoughtful, and Welcoming.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Adherence to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
• Full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards.

Location and Project Context

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role is part of the development of Raffles The Red Sea, a key component of the Red Sea Project. This ambitious project aims to provide visitors with access to two nature-focused resorts featuring 361 rooms, 11 distinct dining concepts, and a luxurious spa.