Butler📣 Job Ad

Join Raffles The Red Sea as a Butler!
At Raffles & Fairmont the Red Sea, we are committed to providing an unparalleled level of service to our guests, creating unforgettable experiences under the ethos of luxury and sustainability.

Key Responsibilities:

• Personalized Service: Serve as the primary contact for guests, offering intuitive assistance from pre-arrival to departure.
• Guest Arrival & Departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s accommodations.
• Valet Services: Oversee packing, unpacking, garment pressing, and shoe shining to the highest standards.
• Food & Beverage Coordination: Manage in-villa dining experiences, ensuring excellence in service and presentation.
• Experience Curation: Anticipate guest preferences to create unique and sensory journeys.
• Inter-Departmental Liaison: Coordinate seamlessly with all operational teams to enhance guest experiences.
• Brand Philosophy: Uphold the brand’s luxury philosophy in every interaction.
• Standards & Compliance: Maintain hygiene and service standards in line with Raffles and Accor policies.
• Sustainability: Promote local cultural experiences while integrating sustainability practices.

Qualifications:

• Education: Bachelor’s degree in hospitality management or related field.
• Experience: 4–6 years in luxury hospitality, preferably in Butler service or Front Office management.
• Skills: Exceptional leadership and communication abilities with attention to detail.
• Language: Fluent in English; Arabic and additional languages are a plus.
• Cultural Sensitivity: Understanding of luxury service etiquette and cultural values of Saudi Arabia.
• Pre-opening Experience: Highly desirable.

Join us at Raffles The Red Sea for a rewarding career in an environment that emphasizes excellence and sophistication!

Join Raffles the Red Sea as our Head Butler!
Located in the picturesque coastal town of Umluj, Saudi Arabia, Raffles the Red Sea offers a unique opportunity to lead our esteemed butler team in a luxurious resort set on 200km of untouched coastline. We pride ourselves on delivering personalized service and guest satisfaction.

Key Responsibilities:

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction.
• Develop and implement standard operating procedures for the butler department.
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement.
• Coordinate with other departments to meet all guest requests and preferences.
• Personally attend to VIP guests and manage special requests.
• Conduct regular quality checks and audits to maintain service standards.
• Handle guest feedback and complaints promptly and professionally.

Qualifications:

• Minimum 7-10 years of experience in luxury hospitality, with 3-5 years in a senior butler or leadership role.
• Proven track record of managing a butler team in a high-end hotel or resort.
• Bachelor's degree in Hospitality Management or related field is preferred.
• Professional butler certification from a recognized institution.
• Exceptional interpersonal and communication skills with strong leadership abilities.
• In-depth knowledge of luxury hospitality standards and practices.

At Raffles, we champion fine art and culture, fostering an environment where outstanding service is our hallmark. If you meet the qualifications and are ready to step into a role where excellence is the standard, we invite you to apply.

Join Our Team as a Receptionist!
At Hilton, we pride ourselves on providing exceptional hospitality experiences to our guests. As a Receptionist, you will play a crucial role in creating a positive first impression and ensuring a seamless experience from check-in to check-out.

Your Responsibilities:

• Provide outstanding reception services, ensuring an efficient and warm welcome for guests.
• Handle guest queries promptly and efficiently.
• Manage check-in/check-out processes and complete necessary audit procedures.
• Keep Front Office Manager and Reception Supervisors informed regarding guest feedback.
• Demonstrate excellent customer service at all times.
• Participate in training sessions to enhance skills and assist in team development.
• Be knowledgeable about hotel rooms, rates, promotions, and other key information.
• Utilize upselling techniques to maximize room occupancy and promote hotel services.
• Follow appropriate procedures regarding payments and financial transactions.
• Adhere to hotel security and health regulations.
• Support other departments as required.

What We Are Looking For:

• Prior experience in customer service is preferred.
• Completion of high school certificate or equivalent.
• Positive attitude with effective communication skills.
• Commitment to high customer service standards.
• Excellent grooming and presentation standards.
• Able to work independently and as part of a team.
• Competent IT skills.

Advantageous Skills:

• Experience with cash handling.

About Hilton:
Hilton is a leading global hospitality company, providing exceptional experiences for travelers for nearly a century. We are dedicated to fostering a welcoming environment and exceptional team culture. Join us to be part of our mission to deliver warmth and hospitality across the globe!