Customer Complaints Clerk📣 Job Ad

About the Job
The National Water Company is seeking a skilled Branch Manager to oversee our performance and customer relations in Tabarjal, Al Jawf, Saudi Arabia. This is a full-time, on-site role where you will be pivotal in managing daily customer inquiries and ensuring operational excellence in accordance with company policies.

Overall Purpose
Your main responsibility will be to manage the branch’s performance and customer interactions effectively. You'll supervise section heads and directly report to support operational objectives.

Key Accountabilities

• Provide daily management and supervision of section heads and direct reports to support them in achieving operational goals.
• Monitor KPIs to control performance against objectives and targets.
• Ensure the creation and implementation of policies aligned with corporate standards.
• Prioritize and allocate budgets and resources as needed.
• Manage talent development programs to maximize employee performance.
• Conduct performance appraisals and recommend necessary actions based on outcomes.
• Lead regular meetings with subordinates to clarify priorities and ensure smooth workflow.
• Identify training needs and recommend appropriate courses.

Job Requirements

• BA/BS Degree in Business Administration, Engineering, or equivalent.
• Minimum of 7 years of experience in a relevant field.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role
Manage the day-to-day functions of the Accounting Department. Assure that all books of records are maintained neatly and accurately in order to present timely, reliable financial information to Management.

Key Areas of Responsibilities

• Keep Balance Sheet reconciliation up-to-date for selected accounts identified by DOF. Ensure that adjustments are made on a timely basis.
• Ensure all books and records are maintained in a concise, easily understood manner.
• Ensure adequate documentation is maintained in an easily retrievable manner to support all transactions.
• Ensure that each function in the Accounting Department operates at peak efficiency.
• Schedule observation of monthly inventories by Accounting Personnel and participate in inventory count.
• With the General Cashier, count Cashiers safe once every week on a surprise basis as required by SOP, and share any finding with the DOF immediately.
• Ensure monthly closing is performed in a timely and accurate manner.
• Develop and implement plan to cross train all clerks to perform any position in the office.
• Perform analysis as required by the DOF.
• Provide assistance to DOF in a timely completion of Internal Audits.
• Reconcile selected A&L accounts identified by DOF on a monthly basis and adjust immediately if necessary.
• Participate in Forecast, Budget and Business Plan, CAPEX process with understanding of respective application.
• Ensure full review of A&L is being performed and approved by the DOF monthly and GM on a quarterly basis.
• Calculate accruals and prepayments as needed for the Hotel and ensure they are in compliance with the policy and the Uniform System of accounts.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Join Amrak Facilities Management – A Red Sea Global Company!

Amrak Facilities Management Company, a subsidiary of Red Sea Global, is a premier provider of world-class facilities management solutions, setting a new standard of excellence in the industry.

Job Purpose:
Supervise and lead a small unit of the team on-site for the Hard FM scope to deliver high-standard services. You will be responsible for managing the facilities according to the scope of work and contractual obligations while overseeing maintenance and operation of the infrastructure and systems within a facility. Your role will involve mechanical, electrical, building services, infrastructure, and technical aspects to ensure everything is functioning efficiently and safely.

Job Responsibilities:

• Contribute maintenance information to strategic plans and reviews while meeting operational standards.
• Review work of staff, resolve technical problems, and troubleshoot.
• Prepare annual budget information, monitor expenditures, and identify variances.
• Ensure maintenance and repair work is completed correctly and on time.
• Hire and manage maintenance workers and contractors.
• Organize and lead maintenance training sessions.
• Set shift schedules, respond to maintenance requests, and order tools and supplies.
• Assist in developing maintenance policies and procedures.
• Consult with technical experts as needed to resolve issues.
• Maintain a safe and healthy work environment by following standards and regulations.

Job Requirements:

• Engineering/Diploma in Mechanical or Electrical.
• 5+ years of related experience in TFM, with preferably 3+ years overseas.
• In-depth knowledge of hard services in the industry (*, HVAC, electrical systems).
• Understanding of regulations, codes, and safety standards.
• Leadership skills to manage a team and clear communication abilities.
• Critical thinking and problem-solving skills.
• Proficiency in maintenance management software.