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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationTabuk
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

Requirements

  • No experience required

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Job Overview:
The General Cashier / PayMaster is responsible for processing payroll for all hotel departments, including capturing and verifying data, and generating an accurate check for each hotel employee. They will also be responsible for the General Cash funds for the hotel.

Essential Job Functions:
  • Ensures timely receipt of all data required to process payroll, including department files with hours worked, hourly rates, salaries, tips, service charges, incentive pay, miscellaneous pay, etc.
  • Validates that department payroll file submissions are complete and accurate.
  • Enters payroll data into the system for processing on a timely basis.
  • Ensures payroll data processes correctly and timely.
  • Generates off-cycle payroll checks when required.
  • Conducts and/or supports the requisite payroll system audits as instructed and according to established procedures.
  • Prepares all payroll-related reports as instructed and/or according to established procedures.
  • Ensure ongoing, quarterly and Year-End reporting is balanced and filed in accordance with legislation and deadlines are met.
  • Monitor and balance paid-time off accruals after each payroll and monthly.
  • Ensures compliance with any union contracts relative to payroll.
  • Calculate month-end payroll accruals, post payroll journal entries into the accounting system.
  • Maintain and update all payroll-related data, including job types, job codes, pay scales, classifications, etc.
  • Monitor, maintain and oversee the handling of all cash for the hotel.
  • Open and verify cash “drop” envelopes from outlets and Front Desk.
  • Prepare and distribute the various reports to outlet managers, Front Desk, and Accounting.
  • Audit house banks as per schedule.
  • Prepare paperwork for bank deposit at prescribed times.
  • Research cash shortages.

Compliance with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
Works harmoniously and professionally with co-workers and supervisors.

Qualifications/Skills:
  • Associates or bachelor’s degree, preferred.
  • Two years in union hotel payroll or finance role.
  • Strong Excel Skills required.
  • Ability to understand payroll technology.
  • Financial aptitude and analytical skill.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
  • Ability to perform assigned duties with attention to detail, speed, accuracy.
  • Ability to think quickly and act appropriately in emergency situations.

breifcase0-1 years

locationTabuk

2 days ago