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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationTabuk
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

Requirements

  • No experience required

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Role Summary:
The Chief of Staff will manage key projects, streamline operations, and ensure effective communication across the organization. This position demands strong coordination, communication, and problem-solving skills.

Key Responsibilities:
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  • Conduct research and analysis on industry trends and opportunities.
  • Improve internal processes to boost efficiency.
  • Solve operational issues and ensure smooth day-to-day activities.
  • Handle confidential information with discretion.

Qualifications:
  • Bachelor's degree in Business, Management, or a related field; MBA is a plus.
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Skills & Attributes:
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Note: This is a Saudization/KSA National role. Minimum experience of 7 years is required along with a Bachelor’s degree.

breifcase0-1 years

locationTabuk

2 days ago