Sales Specialist

About the Role

Raffles & Fairmont the Red Sea, a new development within Saudi Arabia's Red Sea Project, is seeking a Cluster Director of People & Culture. This role will lead the People & Culture function for two nature-focused resorts, playing a key part in the pre-opening phase and the subsequent launch and operation of these luxury properties. The Cluster Director will develop and implement People & Culture strategies aligned with brand values, owner objectives, and the Red Sea environment. This position requires a leader with experience in the luxury hospitality sector, focused on fostering a positive and high-performing work environment. The successful candidate will advise the leadership team, drive operational readiness, and enhance the employee experience across both Raffles and Fairmont properties.

Key Responsibilities

• Lead the People & Culture strategy during the pre-opening phase, ensuring alignment with brand values and owner objectives.
• Develop and execute the pre-opening manning plan, including recruitment and onboarding of all team members.
• Ensure compliance with Saudi labor law, Saudization targets, and government requirements.
• Establish People & Culture policies, systems, and employee services, including housing and welfare.
• Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence.
• Build a positive and inclusive workplace culture to attract, retain, and engage top talent.
• Partner with the Resort Manager, Managing Director, and leadership team to ensure operational readiness at opening.
• Develop and implement a comprehensive People & Culture strategy to support business objectives and enhance the employee experience.
• Provide expert guidance to the leadership team on People & Culture matters, including organizational design, performance management, and employee relations.
• Champion the Raffles & Fairmont brand culture and values across all People & Culture programs.
• Oversee the talent lifecycle, including recruitment, onboarding, training, performance management, and succession planning.
• Develop and implement programs to attract and retain top talent in the luxury hospitality market.
• Foster a culture of continuous learning and professional development for all employees.
• Build and maintain a positive and inclusive work environment, addressing employee concerns and resolving conflicts.
• Lead employee engagement initiatives, including surveys, recognition programs, and communication forums.
• Ensure compliance with all applicable labor laws, company policies, and ethical standards.
• Manage the People & Culture budget and oversee administration, including payroll, benefits, and HRIS.
• Analyze People & Culture metrics to identify trends and inform data-driven decisions.
• Collaborate with corporate and regional People & Culture teams on brand-wide initiatives and best practices.

Qualifications and Requirements

• A minimum of 10 years of progressive experience in a human resources leadership role.
• At least 3-5 years of experience in a Director or similar senior capacity within the luxury hospitality industry.
• Proven track record of successfully leading People & Culture functions in a high-end hotel or resort environment.
• Bachelor's degree in People & Culture, Business, or a related field is required.
• Fluency in English is essential.

Additional Preferred Qualifications

A Master's degree or a professional People & Culture certification (*, PHR, SPHR, CIPD) is preferred. Additional languages are considered an asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia, with Raffles Hotels & Resorts. The role involves leading People & Culture for both Raffles and Fairmont properties within the Red Sea development.

• Attend live sports events and record accurate, play-by-play game data including scores and key events.
• Utilize mobile technology in a fast-paced environment.

• Strong knowledge of the sport.
• Reliable, detail-oriented, and well-organized.
• Availability for evenings and weekends.
• Must be 18 years or older.

• Fixed payment of €55 per game.
• Flexible, game-based work with training and testing provided.
• Opportunity to increase your earnings based on performance.