Field Engineer - Saudi Arabia📣 Job Ad

About the Field Engineer Role

Pronto AI is a global leader in autonomous vehicle (AV) technology, specializing in the deployment of Autonomous Haulage Systems (AHS) in mining, quarrying, and construction environments. The company's mission is to enhance the safety, intelligence, and efficiency of mining operations through advanced technology. This Field Engineer position is based at a mining site in Saudi Arabia and requires hands-on involvement in the installation, calibration, maintenance, and troubleshooting of Pronto's autonomous technology on heavy equipment. The role demands strong electrical and mechanical aptitude and comfort working in outdoor industrial settings.

Key Responsibilities

• Install Pronto hardware and software solutions, including sensor systems, drive-by-wire kits, power integration, and vehicle interfaces on-site.
• Set up peripheral hardware such as network stations, gate systems, and office infrastructure at customer locations.
• Perform system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to align field deployments with specifications and contribute to R&D projects.
• Conduct scheduled maintenance to ensure the ongoing health and performance of autonomous systems.
• Monitor and log equipment conditions, identifying potential wear, degradation, or environmental impacts.
• Diagnose and repair hardware, software, and connectivity issues to minimize downtime.
• Utilize diagnostic tools and logs to identify root causes and implement effective solutions.
• Communicate technical findings to engineering teams for analysis and improvement initiatives.
• Serve as the primary point of contact for Pronto on-site, maintaining professional communication with customer personnel.
• Provide basic training to customer staff on Pronto's systems as needed.
• Document all service activities, system updates, and issues using internal ticketing and CRM tools.

Qualifications and Experience

• A minimum of 4 years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency in using hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems, including power distribution, CAN bus communication, sensor integration, and Electronic Control Units (ECUs).
• Ability to accurately read and interpret wiring diagrams, schematics, and technical documentation.
• Capability to work independently in field environments with minimal direct supervision.
• Excellent interpersonal and communication skills for effective collaboration and customer interaction.

Preferred Skills and Certifications

• Experience with Autonomous vehicle systems, Machine control, Robotics, or complex sensor integrations is preferred.
• Familiarity with Linux-based systems and remote diagnostics is preferred.
• Possession of OSHA 10, MSHA Part 48, or equivalent safety certification is preferred.

Work Environment and Schedule

This is a full-time, on-site role located at a mining operation in Saudi Arabia. Pronto provides accommodation during deployments. The work schedule follows a mining rotation, for example, two weeks on-site followed by one week off. This field-based position requires working in rugged mine environments and adherence to all site-specific safety and health requirements.