Reservations Agent

in Moments Studio

23 days ago

	Salary	500 / Month
	Contract Type	Full-time
	Workplace type	Remote
	Location	Saudi Arabia

📝 Job Advertisement - Operations Officer

Job Type: Remote

Working Hours: 11 hours daily — from 11 AM to 11 PM Saudi time (includes break times)

⸻

🛠 Core Duties and Responsibilities:
• Accurately manage daily bookings through platforms like Salla and Google Calendar.
• Coordinate photo shoot schedules in accordance with the schedules of photographers and clients.
• Respond to client inquiries via WhatsApp for Business in a polite and professional manner.
• Confirm bookings and send reminders to clients before the appointment.
• Coordinate between different departments (photographers – fashion – marketing) to ensure workflow smoothness.
• Follow up on payments and ensure orders are complete before providing the service.
• Flexibly and quickly solve issues and modifications in bookings.
• Prepare weekly reports on performance, bookings, and customer feedback.
• Respect client privacy and confidentiality of data and requests.

⸻

🧩 Additional Tasks to Support Workflow:
• Monitor delayed or unconfirmed bookings and follow up with clients or the team.
• Gather client feedback after sessions and analyze it to improve service quality.
• Create a database for recurring and distinguished clients.
•-Contribute to preparing the weekly or monthly schedule for photographers according to workload intensity.
• Coordinate with the marketing team for scheduling alerts and promotions on communication channels.
• Follow up on any sessions that require reshooting or special adjustments, according to work policy.
• Prepare documents or PDF files for clients (such as session guides or terms of service).
• Write daily or weekly performance reports for management on workflow and notes.
• Prepare ready responses to frequently asked questions to speed up response times to clients.
• Prepare a daily work plan based on the shooting schedule and task distribution.
• Coordinate with delivery companies in case there are supplies to be delivered or picked up.

⸻

🎯 Required Skills:
• Proficient in using:
• WhatsApp for Business
• Google Calendar
• Salla platform or similar booking systems
• High organization, quick learner, and accuracy in work.
• Strong communication skills (written and verbal).
• The ability to work under pressure and make quick decisions.
• Previous experience in operations management or customer service is preferred.

⸻

📌 Notes:
• Initial training on platforms and work systems will be provided.
• Fully dedicated commitment during working hours is a prerequisite.
• Stable internet connection and a quiet, organized work environment are preferred.

Requirements

Females-only workplace
Requires 2-5 Years experience
Beginner in English

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•Fully remote

About the Project:
A project specialized in providing workshops and interactive experiences in Saudi Arabia, started in 2021 and witnessing rapid growth. Currently, work is individual, and the need is to organize accounts and clarify a clear financial picture before expansion.

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•Experience in accounting for small or sole proprietorship projects.
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To Apply:
Please send a brief summary of your experience, examples of past work if available, and mention your proposed monthly salary.