Reservation agent Jobs in Saudi Arabia

Seeking a detail-oriented Reservations Agent to handle customer inquiries, process bookings, and provide exceptional service. Responsibilities include managing reservation systems, addressing customer concerns promptly, and coordinating with other departments to ensure guest satisfaction. The ideal candidate possesses strong communication skills, ability to multitask in a fast-paced environment, and dedication to delivering outstanding customer experiences.

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions and offers to provide customers with the best possible options.
• Ensure compliance with company policies and procedures in all reservation processes.

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

• Excellent communication skills.
• Fluency in Arabic and English.
• Strong customer service skills.
• Attention to detail.
• Multitasking abilities.
• Problem-solving skills.
• Knowledge of reservation systems and procedures.
• Ability to work under pressure.
• Time management skills.
• Sales skills.
• Cultural awareness and sensitivity.

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions and offers to provide customers with the best possible options.
• Ensure compliance with company policies and procedures in all reservation processes.

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

• Excellent communication skills.
• Fluency in Arabic and English.
• Strong customer service skills.
• Attention to detail.
• Multitasking abilities.
• Problem-solving skills.
• Knowledge of reservation systems and procedures.
• Ability to work under pressure.
• Time management skills.
• Sales skills.
• Cultural awareness and sensitivity.

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

• Maximize revenue through upselling and providing the best selection for guests.
• Update reservations and ensure a seamless check-in and check-out process.
• Respond to telephone and email inquiries promptly.
• Assist guests with hotel facilities in a friendly and informative manner.
• Take ownership of guest requests and ensure proper follow-up.
• Follow departmental policies and procedures while maintaining service standards.
• Recommend property facilities and assist guests with special requests.
• Manage room reservation requests and update accurate information in the system.
• Perform other duties as assigned.

• Proficient in Microsoft Windows applications.
• Team player with a focus on guest needs, maintaining a calm and courteous disposition.
• Guest-focused personality with previous experience being an asset.
• Preferred familiarity with Opera or similar systems.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English is required.

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

• Guest Engagement & Booking:
  • Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
  • Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.
  • Guide guests through package options, availability, accommodation types, and experience planning touchpoints.
  • Accurately process bookings and updates in the reservation system while maintaining attention to detail.
  • Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.
• Pre-Arrival Personalization & Coordination:
  • Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences.
  • Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
  • Flag VIP, repeat, and special occasion guests for personalized service follow-through.
• System Management & Reporting:
  • Maintain updated records in the Property Management System (PMS) and Reservation System.
  • Monitor and manage room availability, rate codes, and special offers as per direction.
  • Generate daily reservation reports and ensure data accuracy across platforms.
• Service Excellence & Communication:
  • Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
  • Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
  • Handle cancellations and booking changes with flexibility and compassion.
• Sales Awareness & Revenue Support:
  • Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
  • Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.
  • Support revenue goals by aligning guest needs with suitable package offerings.
• Team Collaboration:
  • Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
  • Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

• Saudi National (as part of Miraval’s support of local talent development and Vision 2030).
• Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
• Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

• Friendly, composed, and professional communication style.
• Strong attention to detail and data accuracy.
• Passionate about hospitality, service, and the guest journey.
• Eager to learn and grow within a wellness environment.
• Highly organized, reliable, and tech-savvy.
• Collaborative spirit with cultural sensitivity and local pride.