Reservation agent Jobs in Saudi Arabia

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Join our team as a Reservations Agent at Dana Rayhaan by Rotana!

We are seeking passionate and dynamic guest-focused professionals who take pride in delivering extraordinary customer service and providing creative solutions to our guests. As a Reservations Agent, your primary responsibility will be to maintain effective communication regarding all reservations to ensure smooth service delivery.

Key Responsibilities:

• Process and confirm guest room reservations made via phone, letter, or fax.
• Input all reservations into the system, ensuring accurate recording of all pertinent information.
• Assist with inquiries, complaints, and requests regarding reservations.
• Stay updated on all promotions in and around the hotel and follow established procedures for processing reservations.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and retain good public relations to maximize business.
• Ensure that the room status is accurately maintained at all times.
• Answer incoming calls according to Rotana standards and ensure timely responses to emails.
• Organize visa requests for hotel guests in accordance with hotel policy and promote upselling whenever possible.

Education & Experience:
You should possess a diploma or degree in the hospitality field along with prior experience in hotel reservations. Proficiency in computer applications and excellent communication skills in written and spoken English are essential; knowledge of additional languages is an asset.

Competencies:

• Customer Focus
• Teamwork
• Taking Responsibility
• Adaptability
• Recognizing Differences

We are looking for a professional female employee in the Glamira program for salons. Her responsibilities will include: where she will be responsible for receiving booking requests from clients via phone and email, managing the electronic booking system, ensuring the accuracy of entered data and the availability of requested services. This position requires excellent communication skills with clients, the ability to handle work pressure, proficiency in using basic computer programs and booking management systems. The ideal candidate should have attention to detail and the ability to solve problems quickly, with a commitment to providing outstanding customer service and ensuring customer satisfaction.

Join the Shangri-La Jeddah Team as a Reservation Agent!
Become part of a prestigious hotel that sets a new standard for luxury along the beautiful Jeddah Waterfront. As a Reservation Agent, you will play a critical role in providing the highest level of service to enhance customer satisfaction while optimizing booking opportunities.

Responsibilities:

• You will master our room product, understanding its layout, attributes, benefits, and amenities.
• Communicate hotel rate structures and highlight the unique values of our offers during the selling process.
• Promote the facilities and services of the hotel and stay informed about new developments.
• Handle incoming reservation requests, confirming bookings based on our Availability, Rates & Inventory strategy.
• Provide prompt responses to all inquiries to ensure customer satisfaction.

Qualifications:

• At least 1 year of working experience in a hotel.
• Fluency in English and Arabic is essential.
• Proficient in Microsoft Office programs (Excel and Word).
• Strong attention to detail and a passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Flexibility in covering different shifts is required.
• A collegiate-level degree is preferred.
• Experience in a Reservations environment is an advantage.

Why Join Us?
We offer a workplace that values passion and supports personal growth, structured pathways for learning and development, competitive benefits, recognition programs, and team dynamics that promote diversity and inclusion. If you're ready to join a dynamic team that offers real opportunities for advancement, we want to hear from you!

Join Jumeirah as a Reservations Agent!
Jumeirah is a global leader in luxury hospitality, recognized for creating extraordinary experiences for discerning travelers. We are currently seeking a dedicated Reservations Agent to be a vital part of our Reservations Department at the esteemed Jumeirah Jabal Omar Hotel, located in the heart of Makkah, just minutes from Masjid Al Haram.

Key Responsibilities:

• Respond promptly to emails within 24 hours, prioritizing urgent queries.
• Answer phone calls within three rings while adhering to IFH & LQA standards.
• Gather essential guest details during the booking process and ensure they are accurately recorded in the Opera system.
• Maintain professional etiquette in email and telephone communications.
• Thoroughly read reservation correspondence for special requests and ensure appropriate departments are informed.
• Communicate last-minute reservation changes to relevant departments.

Qualifications:

• Strong skills in clear and courteous communication, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in MS Office applications.

Benefits:
We offer a competitive salary, comprehensive health care, generous food and beverage benefits, and discounted rates at our global properties, making this opportunity attractive for high performers aspiring to advance their career within a prestigious hospitality brand.

Join the Hilton Team as a Reservations Agent!

As a Reservations Agent for Hilton, you will be the main contact for room reservations, responsible for delivering an exceptional service that influences guests’ decisions to stay at our property. You will work as the first line of inquiry, ensuring excellent customer service and facilitating guest needs.

Your Responsibilities:

• Convert inquiries into booked reservations quickly.
• Respond proactively to sales inquiries and develop future sales leads.
• Maintain professionalism in all customer interactions.
• Ensure accurate reservations in line with guest expectations.
• Provide promptly efficient service while adhering to Hilton’s brand standards.

What We Are Looking For:
We seek individuals who demonstrate a passion for great customer service and possess strong communication skills. Ideal candidates should have:

• A professional telephone manner.
• Outstanding organizational and administration skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Prior experience in a Reservations environment.
• Tertiary qualifications or related college degree.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Join us to be part of a team that strives to fill the earth with the light and warmth of hospitality.

Join Hilton as a Cluster Reservations Agent!
In this role, you will be the main contact for room reservations at the hotel, ensuring excellent service and influencing guests’ decision to stay. As a Cluster Reservations Agent, you will:

• Convert inquiries into contracted business
• Respond positively to sales inquiries
• Identify and develop future sales leads
• Provide efficient and professional service according to the hotel’s brand standards

What we are looking for:
A passion for delivering great customer service and a highly professional telephone manner are critical. You should have outstanding administration and organizational skills, along with intermediate computer proficiency. Previous experience in a reservations environment and tertiary qualifications are advantageous.
Experience the leading global hospitality company that values its team members and offers remarkable guest experiences.
Location: Hilton Suites Makkah
Schedule: Full-time.

Join the Shangri-La Jeddah Team as a Reservation Agent!
Become part of a prestigious hotel that sets a new standard for luxury along the beautiful Jeddah Waterfront. As a Reservation Agent, you will play a critical role in providing the highest level of service to enhance customer satisfaction while optimizing booking opportunities.

Responsibilities:

• You will master our room product, understanding its layout, attributes, benefits, and amenities.
• Communicate hotel rate structures and highlight the unique values of our offers during the selling process.
• Promote the facilities and services of the hotel and stay informed about new developments.
• Handle incoming reservation requests, confirming bookings based on our Availability, Rates & Inventory strategy.
• Provide prompt responses to all inquiries to ensure customer satisfaction.

Qualifications:

• At least 1 year of working experience in a hotel.
• Fluency in English and Arabic is essential.
• Proficient in Microsoft Office programs (Excel and Word).
• Strong attention to detail and a passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Flexibility in covering different shifts is required.
• A collegiate-level degree is preferred.
• Experience in a Reservations environment is an advantage.

Why Join Us?
We offer a workplace that values passion and supports personal growth, structured pathways for learning and development, competitive benefits, recognition programs, and team dynamics that promote diversity and inclusion. If you're ready to join a dynamic team that offers real opportunities for advancement, we want to hear from you!

Join the Team as a Reservations Agent at Marriott International!
Are you passionate about providing exceptional guest experiences? Marriott International is seeking a dedicated Reservations Agent to join our team at W Riyadh. This full-time position involves processing reservation requests and ensuring a high level of customer service. You will play a critical role in accommodating and documenting special guest requests while maximizing hotel revenue.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Explain policies on guarantees, special rates, and cancellations.
• Input and manage data in the reservation system accurately.
• Follow escalation procedures for addressing guest concerns.
• Work collaboratively to achieve team goals and maintain professional relationships.

Qualifications:

• Education: High school diploma or equivalent (*****
• No relevant work or supervisory experience required.
• Excellent communication skills and professional demeanor.

Marriott International is committed to fostering a diverse workforce and inclusive culture. We invite Saudi nationals who are enthusiastic and eager to contribute to our mission of providing outstanding guest services. If you are looking to maximize your potential in a prestigious global brand, apply today!

Join Hilton as a Cluster Reservations Agent!
As a key point of contact for room reservations, you will be responsible for delivering exceptional service and influencing guests' decisions to stay with us. Your role will include the following responsibilities:

• Converting inquiries into contracted business rapidly.
• Responding positively to sales inquiries and developing future sales leads.
• Identifying sales leads appropriately.
• Providing excellent customer service and ensuring all reservations meet guest expectations.
• Maintaining the hotel's brand standards while ensuring prompt and efficient service.

Qualifications:
To be successful as a Cluster Reservations Agent, you should embody the following qualities:

• Passion for delivering outstanding customer service.
• Professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred Experience:
While not essential, experience in a reservations environment and tertiary qualifications are advantageous.

About Hilton:
Hilton is a leading global hospitality company, recognized for its commitment to delivering remarkable guest experiences. We have been cultivating a culture that values our team members, who are at the heart of our success.

About the Job
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.

What Will I Be Doing?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to develop future sales leads.
• Identifying sales leads, as appropriate.
• Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
• Providing prompt and efficient service while maintaining the hotel’s brand standards.

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It Would Be Advantageous If You Could Demonstrate:

• Previous experience in a reservations environment.
• Tertiary qualifications or other collegiate-level degrees.

What Will It Be Like to Work for Hilton?
Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.

Join Hilton as a Reservations Agent!
As a Reservations Agent, you will be the main contact for room reservations at our hotel, providing exceptional service and influencing guests' decisions to stay. Your role is crucial in ensuring a smooth booking experience.

Key Responsibilities:

• Convert inquiries into contracted business.
• Respond positively to sales inquiries and identify leads.
• Provide accurate and timely responses to guests while adhering to brand standards.
• Deliver prompt and efficient service to exceed guest expectations.

Requirements:

• Passion for customer service.
• Professional phone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred:

• Previous experience in a Reservations environment.
• Tertiary qualifications or collegiate-level degree.

At Hilton, we aim to create exceptional experiences for our guests and our team members are at the heart of this vision. Join us in creating remarkable hospitality experiences every day.

Join the Hilton Team as a Reservations Agent!

As a Reservations Agent for Hilton, you will be the main contact for room reservations, responsible for delivering an exceptional service that influences guests’ decisions to stay at our property. You will work as the first line of inquiry, ensuring excellent customer service and facilitating guest needs.

Your Responsibilities:

• Convert inquiries into booked reservations quickly.
• Respond proactively to sales inquiries and develop future sales leads.
• Maintain professionalism in all customer interactions.
• Ensure accurate reservations in line with guest expectations.
• Provide promptly efficient service while adhering to Hilton’s brand standards.

What We Are Looking For:
We seek individuals who demonstrate a passion for great customer service and possess strong communication skills. Ideal candidates should have:

• A professional telephone manner.
• Outstanding organizational and administration skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Prior experience in a Reservations environment.
• Tertiary qualifications or related college degree.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Join us to be part of a team that strives to fill the earth with the light and warmth of hospitality.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.

About the Job
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.

What Will I Be Doing?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to develop future sales leads.
• Identifying sales leads, as appropriate.
• Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
• Providing prompt and efficient service while maintaining the hotel’s brand standards.

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It Would Be Advantageous If You Could Demonstrate:

• Previous experience in a reservations environment.
• Tertiary qualifications or other collegiate-level degrees.

What Will It Be Like to Work for Hilton?
Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.

Join Hilton as a Reservations Agent!
As a Reservations Agent, you will be the main contact for room reservations at our hotel, providing exceptional service and influencing guests' decisions to stay. Your role is crucial in ensuring a smooth booking experience.

Key Responsibilities:

• Convert inquiries into contracted business.
• Respond positively to sales inquiries and identify leads.
• Provide accurate and timely responses to guests while adhering to brand standards.
• Deliver prompt and efficient service to exceed guest expectations.

Requirements:

• Passion for customer service.
• Professional phone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred:

• Previous experience in a Reservations environment.
• Tertiary qualifications or collegiate-level degree.

At Hilton, we aim to create exceptional experiences for our guests and our team members are at the heart of this vision. Join us in creating remarkable hospitality experiences every day.