Reservation agent Jobs in Saudi Arabia

• Assist customers in booking reservations for flights, hotels, and rental cars.
• Provide information on available travel options, including pricing and schedules.
• Process reservation requests accurately and in a timely manner.
• Resolve any customer issues or concerns related to reservations.
• Communicate effectively with customers via phone, email, or online chat.
• Coordinate with travel and accommodation providers to ensure smooth booking processes.

• High school diploma or equivalent; additional certification in tourism or hospitality is a plus.
• Proven experience in a customer service or sales role, preferably in the travel industry.
• Excellent communication skills and a customer-focused approach.
• Strong attention to detail and accuracy in processing reservations.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using reservation software and other relevant applications.

• Process and confirm guest room reservations made through various channels including phone and written requests.
• Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about hotel promotions and follow established procedures for processing reservations.
• Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
• Enhance business through effective public relations and accurate room status management.
• Ensure all incoming calls and emails are managed according to Rotana standards.
• Assist with visa requests for guests and promote upselling opportunities.

• A diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations is preferred.
• Excellent communication skills with proficiency in English; additional language skills are advantageous.

• Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
• Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
• Maintain a professional demeanor reflecting the quality of the hotel.

• Understand and anticipate guest needs and requirements.
• Provide an exceptional call experience to all callers.
• Input and update reservations from all booking channels.
• Handle daily correspondence and inquiries in a timely manner.
• Maintain accurate paper transactions and guest profile information.
• Work collaboratively with Front Office and Sales Team.

• Graduate of Hospitality Management, Tourism and Travel, or related courses.
• Fluent in English and/or Arabic.
• Experience with Opera PMS System.
• Professional telephone etiquette.
• Strong communication skills and attention to detail.
• Minimum of 1 year experience in a similar capacity is preferred.

• Competitive compensation package.
• Health Insurance coverage.
• Access to exclusive perks and benefits.
• A supportive and inclusive work environment.
• Daily meals on duty and uniform dry-cleaning services.

• Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
• Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
• Maintain a professional demeanor reflecting the quality of the hotel.

• Understand and anticipate guest needs and requirements.
• Provide an exceptional call experience to all callers.
• Input and update reservations from all booking channels.
• Handle daily correspondence and inquiries in a timely manner.
• Maintain accurate paper transactions and guest profile information.
• Work collaboratively with Front Office and Sales Team.

• Graduate of Hospitality Management, Tourism and Travel, or related courses.
• Fluent in English and/or Arabic.
• Experience with Opera PMS System.
• Professional telephone etiquette.
• Strong communication skills and attention to detail.
• Minimum of 1 year experience in a similar capacity is preferred.

• Competitive compensation package.
• Health Insurance coverage.
• Access to exclusive perks and benefits.
• A supportive and inclusive work environment.
• Daily meals on duty and uniform dry-cleaning services.

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries regarding room rates, outlets, and room locations.
• Be familiar with all aspects of the reservation systems.
• Handle all reservation requests efficiently to secure necessary information.
• Post advance deposits and maintain accurate records.
• Process rooming lists and special requests.
• Work closely with Front desk, Sales, and Accounts departments.
• Keep current and organized reservation files.
• Monitor inventory management and room availability.
• Explain guarantee and cancellation policies to callers.
• Maximize property revenue through effective up-selling techniques.
• Assist in hotel events and functions as needed.

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries regarding room rates, outlets, and room locations.
• Be familiar with all aspects of the reservation systems.
• Handle all reservation requests efficiently to secure necessary information.
• Post advance deposits and maintain accurate records.
• Process rooming lists and special requests.
• Work closely with Front desk, Sales, and Accounts departments.
• Keep current and organized reservation files.
• Monitor inventory management and room availability.
• Explain guarantee and cancellation policies to callers.
• Maximize property revenue through effective up-selling techniques.
• Assist in hotel events and functions as needed.

• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve any booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

• Previous experience in reservations or customer service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in Arabic and English, both written and spoken.

A reservations employee is required to work at a prestigious tourism and travel company, possessing excellent communication skills and experience in the field of tourism reservations of not less than two years. The candidate must have a university degree in tourism and travel or a related field, with proficiency in both Arabic and English. The main tasks include:

• Managing and executing bookings for flights, hotels, and tourism programs

• Communicating with clients and advising them on the best available deals and options

• Coordinating with airlines, hotels, and business partners

• Following up on tourist visa procedures and providing assistance to clients

• Preparing price offers and providing suitable solutions to clients

• Managing reservations through global booking systems like Amadeus or Sabre

• Following up on payments and invoices related to reservations

Hotel Reservations and Sales Manager for a Saudi Company

Conditions: Experience in reservations is required, must be of Saudi nationality, age not exceeding 35 years

Must have sales skills and good character

The job involves hotel reservations, selling, and purchasing hotel rooms