Reservation agent Jobs in Saudi Arabia

Seeking a detail-oriented Reservations Agent to handle customer inquiries, process bookings, and provide exceptional service. Responsibilities include managing reservation systems, addressing customer concerns promptly, and coordinating with other departments to ensure guest satisfaction. The ideal candidate possesses strong communication skills, ability to multitask in a fast-paced environment, and dedication to delivering outstanding customer experiences.

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

• Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).

• Excellent command of English (reading, writing, and speaking).

• Ability to work under pressure and collaborate effectively within a team.

• Punctual, reliable, and committed to professional responsibilities.

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month.
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards.
• Taking all necessary details of the guests during the booking process and ensuring that they are properly updated in the Opera.
• Observing proper and professional email and telephone etiquettes.
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

• Process and confirm guest room reservations through various communication channels.
• Input all reservations accurately into the computer and manage inquiries and complaints related to reservations.
• Stay updated on current promotions, room rates, and hotel facilities to effectively assist guests.
• Maintain an organized filing system for correspondence and reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and seek to maximize business opportunities.
• Ensure all calls and emails are handled according to Rotana standards.
• Organize visa requests for hotel guests and up-sell services when possible.

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
• Strong computer literacy.

• Customer Focus
• Teamwork
• Adaptability
• Professionalism

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.

• Maximize revenue through upselling and providing the best selection for guests.
• Update reservations and ensure a seamless check-in and check-out process.
• Respond to telephone and email inquiries promptly.
• Assist guests with hotel facilities in a friendly and informative manner.
• Take ownership of guest requests and ensure proper follow-up.
• Follow departmental policies and procedures while maintaining service standards.
• Recommend property facilities and assist guests with special requests.
• Manage room reservation requests and update accurate information in the system.
• Perform other duties as assigned.

• Proficient in Microsoft Windows applications.
• Team player with a focus on guest needs, maintaining a calm and courteous disposition.
• Guest-focused personality with previous experience being an asset.
• Preferred familiarity with Opera or similar systems.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English is required.

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month.
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards.
• Taking all necessary details of the guests during the booking process and ensuring that they are properly updated in the Opera.
• Observing proper and professional email and telephone etiquettes.
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

Responding to customers
Following up on the client's status
Ensuring booking confirmation and distributing the team according to the appropriate plan
Reviewing customers via WhatsApp and phone calls
Coordinating the booking, registering it, and sending it to the team after confirming the booking

• Convert inquiries into confirmed reservations efficiently.
• Respond positively to sales inquiries and develop future sales leads.
• Provide accurate and prompt service aligned with hotel standards.
• Handle customer interactions professionally, ensuring all reservations meet guests' expectations.