Reservation agent Jobs in Saudi Arabia

Handling reservation calls and respond to guests inquires

• Manage incoming reservation requests via phone, email, and online channels.
• Provide accurate information about room availability, rates, and hotel services.
• Process bookings promptly and accurately using our reservation system.
• Handle guest inquiries, changes, and cancellations professionally.
• Collaborate with Front Office and Sales teams to optimize room occupancy.
• Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.
• Assist with reporting and administrative tasks as needed.
• Ensure compliance with IHG brand standards and data protection policies.

• Previous experience in hotel reservations or front office roles preferred.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in reservation and property management systems (PMS).
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Positive attitude and team player.
• Flexibility to work shifts, including weekends and holidays.

• Answer phone inquiries within 3 rings, following the standard greeting and reservations script.
• Process reservations accurately in the property management system and handle confirmation, modifications, and cancellations.
• Maintain accurate paper transactions and record requirements concerning reservation requests.
• Stay updated on hotel facilities and promotions.
• Participate in training programs such as up-selling and cross-selling.
• Comply with all hotel safety and environmental policies.

• Answer phone calls promptly, utilizing the company-approved greeting and reservation script.
• Handle inquiries for hotel room reservations and other services through various channels including fax and email.
• Process reservations accurately in the property management system.
• Manage reservation confirmations, modifications, and cancellations diligently.
• Maintain accurate records of reservation requests and any special requirements.
• Stay informed about hotel facilities and ongoing promotions to assist guests effectively.
• Participate in training programs for upselling and cross-selling to enhance hotel revenue.
• Ensure compliance with all health, safety, and environmental policies.

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations while maximizing business opportunities.
• Ensure accurate room status at all times and answer incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

• A diploma/degree in hospitality or a related field.
• Previous experience in hotel reservations is required.
• Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
• A customer-focused, proactive personality with a courteous and dynamic approach.
• Ability to work independently and establish effective relationships with both internal and external customers.

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations while maximizing business opportunities.
• Ensure accurate room status at all times and answer incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

• A diploma/degree in hospitality or a related field.
• Previous experience in hotel reservations is required.
• Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
• A customer-focused, proactive personality with a courteous and dynamic approach.
• Ability to work independently and establish effective relationships with both internal and external customers.

• Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).

• Excellent command of English (reading, writing, and speaking).

• Ability to work under pressure and collaborate effectively within a team.

• Punctual, reliable, and committed to professional responsibilities.

*Required Employee*
Booking Officer
For a Travel and Tourism Agency
Issuing Visas
Working hours
From Saturday to Thursday
8 hours
*Application is available* until August 302025
Nationality: Unspecified
Please send the CV in (PDF) format
to :: +9***********
r@********************

*(Al-Masar Al-Gharbia Tourist Company)*
Makkah - Al-Raithah