Reservation agent Jobs in Saudi Arabia

Seeking a detail-oriented Reservations Agent to handle customer inquiries, process bookings, and provide exceptional service. Responsibilities include managing reservation systems, addressing customer concerns promptly, and coordinating with other departments to ensure guest satisfaction. The ideal candidate possesses strong communication skills, ability to multitask in a fast-paced environment, and dedication to delivering outstanding customer experiences.

• Manage reservation requests and inquiries.
• Provide information about hotel services and amenities.
• Collaborate with various departments to ensure guest satisfaction.
• Maintain accurate records of bookings and transactions.

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions and offers to provide customers with the best possible options.
• Ensure compliance with company policies and procedures in all reservation processes.

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

• Excellent communication skills.
• Fluency in Arabic and English.
• Strong customer service skills.
• Attention to detail.
• Multitasking abilities.
• Problem-solving skills.
• Knowledge of reservation systems and procedures.
• Ability to work under pressure.
• Time management skills.
• Sales skills.
• Cultural awareness and sensitivity.

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

• Identifying guest reservation needs and determining the appropriate room type.
• Verifying the availability of room types and rates.
• Explaining guarantee, special rate, and cancellation policies.
• Accommodating and documenting special requests.
• Answering questions regarding property facilities and services.
• Inputting and accessing data in the reservation system accurately.
• Following proper escalation procedures for guest concerns.

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: None necessary.

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions and offers to provide customers with the best possible options.
• Ensure compliance with company policies and procedures in all reservation processes.

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

• Excellent communication skills.
• Fluency in Arabic and English.
• Strong customer service skills.
• Attention to detail.
• Multitasking abilities.
• Problem-solving skills.
• Knowledge of reservation systems and procedures.
• Ability to work under pressure.
• Time management skills.
• Sales skills.
• Cultural awareness and sensitivity.

• Understanding and complying with all corporate policies and hotel standards.
• Taking phone reservations and confirming guest requests for rooms, food and beverage, and spa services.
• Maintaining complete knowledge of hotel features, services, and restaurant offerings.
• Building strong relationships with guests and addressing any complaints effectively.
• Assisting in sustainable practices and minimizing the hotel’s environmental footprint.

• Guest Engagement & Booking:
  • Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
  • Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.
  • Guide guests through package options, availability, accommodation types, and experience planning touchpoints.
  • Accurately process bookings and updates in the reservation system while maintaining attention to detail.
  • Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.
• Pre-Arrival Personalization & Coordination:
  • Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences.
  • Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
  • Flag VIP, repeat, and special occasion guests for personalized service follow-through.
• System Management & Reporting:
  • Maintain updated records in the Property Management System (PMS) and Reservation System.
  • Monitor and manage room availability, rate codes, and special offers as per direction.
  • Generate daily reservation reports and ensure data accuracy across platforms.
• Service Excellence & Communication:
  • Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
  • Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
  • Handle cancellations and booking changes with flexibility and compassion.
• Sales Awareness & Revenue Support:
  • Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
  • Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.
  • Support revenue goals by aligning guest needs with suitable package offerings.
• Team Collaboration:
  • Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
  • Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

• Saudi National (as part of Miraval’s support of local talent development and Vision 2030).
• Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
• Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

• Friendly, composed, and professional communication style.
• Strong attention to detail and data accuracy.
• Passionate about hospitality, service, and the guest journey.
• Eager to learn and grow within a wellness environment.
• Highly organized, reliable, and tech-savvy.
• Collaborative spirit with cultural sensitivity and local pride.