Reservation agent Jobs in Saudi Arabia

Join the Hilton Team as a Reservations Agent!
As a Reservations Agent at Hilton, you will be the main contact for room reservations, providing excellent service to influence guest decisions to stay at our property. Your role is crucial in offering outstanding customer support and converting inquiries into bookings.

Key Responsibilities:

• Serve as the first point of contact for hotel room reservations
• Provide excellent customer service and address inquiries positively
• Identify and respond to sales leads
• Ensure all reservations are completed accurately
• Maintain brand standards while providing prompt service

Qualifications:

• A passion for delivering great customer service
• Excellent communication skills and a professional telephone manner
• Outstanding administration and organizational skills
• Intermediate computer proficiency

Preferred Qualifications:

• Previous experience in a reservations environment
• Tertiary qualifications or collegiate-level degree

About Hilton:
Hilton is a renowned global hospitality company dedicated to creating exceptional guest experiences. With a portfolio of 24 world-class brands, Hilton has welcomed over 3 billion guests throughout its history. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to delivering remarkable hospitality experiences daily.

Join Shangri-La Jeddah as a Reservation Agent and provide exceptional service that exceeds guest expectations.

Shangri-La Jeddah, located along the stunning Jeddah Waterfront, is renowned for its luxurious offerings and exquisite hospitality. Our hotel features:

• 203 stylish rooms and suites
• 5 diverse dining options
• A dedicated Kids Club and play area
• Proximity to the Red Sea Mall and local attractions

Job Summary:
The Reservation Agent will be responsible for ensuring high customer satisfaction while optimizing booking opportunities. Key responsibilities include:

• Mastering the room product details including layout and amenities
• Understanding the hotel’s rate structure and promoting unique offerings
• Managing incoming reservation requests with prompt responses
• Promoting hotel facilities and services effectively
• Upholding the Shangri-La philosophy of quality service

What We Are Looking For:
We seek a candidate with:

• A minimum of 1 year working experience in a hotel setting
• Fluency in English and Arabic, with strong communication skills
• Computer proficiency in Microsoft Office
• Strong attention to detail and customer service passion
• A collegiate-level degree
• Flexibility to cover shifts and collaborate with various departments

If you are a team player with a commitment to excellent service, we invite you to apply.

Join the Millennium Hotel Hail as a Reservations Agent!

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Join the Team at Marriott International!
Are you ready to embark on a rewarding career in hospitality? At Le Méridien Al Khobar, we are seeking a passionate Clerk-Reservations to enhance our guest experience and bring an exceptional touch to our services.

About Us:
Marriott International is committed to a diverse workforce and inclusive culture. Our aim is to deliver quality service to guests through engaging and memorable experiences.

Your Role:
As a Clerk-Reservations, you will:

• Manage reservation inquiries and streamline booking processes.
• Provide excellent customer service by addressing guest requests and preferences.
• Collaborate closely with team members to ensure optimal guest satisfaction.

What We Offer:

• A dynamic working environment where creativity is encouraged.
• Opportunities for career growth within the global Marriott family.
• A chance to work in a beautiful hotel setting in Al Khobar.

If you have a flair for customer service and a genuine desire to create unforgettable experiences, we encourage you to apply and join our amazing team!

Join the Award-Winning Team at Mandarin Oriental, Riyadh!

As a Reservations Agent, you will be integral to our guest experience, ensuring satisfaction from the first interaction through their stay. Our brand’s commitment to excellence and hospitality creates a dynamic work environment.

General Responsibilities:

• Understand and comply with all corporate and hotel policies and standard procedures.
• Support learning and development activities.
• Safeguard guest and company information.
• Ensure the highest standards of customer service are upheld.

Departmental Duties:

• Answer hotel’s main telephone and connect guests and colleagues.
• Process and confirm guest reservations for Rooms, F&B, and Spa.
• Accommodate special requests and provide in-depth knowledge of hotel services.
• Maintain accurate records of all reservations.

Customer Focus:

• Deliver service excellence throughout each customer experience.
• Build strong relationships with customers and team members.
• Handle guest complaints to ensure customer satisfaction.

Colleague Relations:

• Foster positive employee relations and demonstrate our values.
• Communicate effectively with all departments.

Sustainable Responsibilities:

• Implement eco-friendly practices and educate on sustainability initiatives.

Join Al Marwa Rayhaan by Rotana as a Reservation Agent!
As a key member of our team, you will play a vital role in enhancing our guest experience in the beautiful Makkah area. Our hotel, known for its luxurious accommodations and exceptional service, is seeking enthusiastic individuals to manage reservations and provide outstanding service to our guests.

Key Responsibilities:

• Answer incoming calls within 3 rings, utilizing the company's standard greeting and following the reservation script to handle inquiries about hotel accommodations and facilities.
• Process reservations promptly and accurately in the property management system, ensuring all modifications and cancellations are handled correctly and in line with operating procedures.
• Maintain accurate transaction records regarding special requirements, reservations requests, and amenities.
• Stay updated on hotel facilities, promotions, and any changes that may affect bookings.
• Engage in ongoing training and participate in programs to enhance service delivery and revenue generation.
• Operate safely and comply with health, safety, and environmental policies.

Skills Required:

• Strong communication skills and a commitment to excellent customer service.
• Detail-oriented with the ability to process information accurately.
• A proactive approach to learning about the hotel and its offerings.
• Adaptability to participate in training programs effectively.

If you have a passion for hospitality and wish to grow your career in a dynamic environment, we encourage you to apply at Al Marwa Rayhaan by Rotana!

Online booking management, going to the site when needed, responding to customers at any time, the two most important skills are customer communication and marketing.

Supervisor in spa and organizing work with specialists