Reservations Agent

in Holiday Knights

21 days ago

Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).
Excellent command of English (reading, writing, and speaking).
Ability to work under pressure and collaborate effectively within a team.
Punctual, reliable, and committed to professional responsibilities.

Requirements

Believer

2-5 years

Al Hamadaniyah, Jeddah

Centro Hotels by Rotana

Process and confirm guest room reservations made by clients via phone, letter, or fax.
Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
Promote and maintain good public relations while maximizing business opportunities.
Ensure accurate room status at all times and answer incoming calls per Rotana standards.
Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

A diploma/degree in hospitality or a related field.
Previous experience in hotel reservations is required.
Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
A customer-focused, proactive personality with a courteous and dynamic approach.
Ability to work independently and establish effective relationships with both internal and external customers.

2-5 years

Jeddah

modern innovation

0-1 years

Al Aziziyah, Jeddah