Reservations Agent

Join Amman Rotana as a Reservation Agent!

We are looking for a passionate and dedicated Reservation Agent to enhance our team. In this dynamic role, you will be the first point of contact for our guests, providing exceptional service and ensuring their needs are met effectively.

Key Responsibilities:

• Answer phone inquiries within 3 rings, following the standard greeting and reservations script.
• Process reservations accurately in the property management system and handle confirmation, modifications, and cancellations.
• Maintain accurate paper transactions and record requirements concerning reservation requests.
• Stay updated on hotel facilities and promotions.
• Participate in training programs such as up-selling and cross-selling.
• Comply with all hotel safety and environmental policies.

Qualifications:
We're looking for individuals who thrive in a fast-paced environment and have a strong commitment to guest service. Experience in a similar role is a plus.

About Amman Rotana:
Located in the heart of Amman's Al Abdali district, Amman Rotana embodies luxury and hospitality. We pride ourselves on providing a vibrant atmosphere with modern comfort and sophisticated culinary experiences, alongside top-tier wellness facilities and event spaces.

Join Our Team as a Reservation Agent!

At Rayhaan Hotels & Resorts, we are dedicated to providing a luxury accommodation experience to our guests while respecting their values and culture. As a Reservation Agent, you will play a crucial role in creating exceptional guest experiences.

Key Responsibilities:

• Answer phone calls promptly, utilizing the company-approved greeting and reservation script.
• Handle inquiries for hotel room reservations and other services through various channels including fax and email.
• Process reservations accurately in the property management system.
• Manage reservation confirmations, modifications, and cancellations diligently.
• Maintain accurate records of reservation requests and any special requirements.
• Stay informed about hotel facilities and ongoing promotions to assist guests effectively.
• Participate in training programs for upselling and cross-selling to enhance hotel revenue.
• Ensure compliance with all health, safety, and environmental policies.

Qualifications:
The ideal candidate will have a thorough understanding of hotel operations and the ability to manage guest inquiries professionally and efficiently.

Join us in fostering a welcoming atmosphere that respects the diverse cultures of our guests while providing top-notch services!

Join our dynamic team at Centro Hotels by Rotana as a Reservations Agent! We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations while maximizing business opportunities.
• Ensure accurate room status at all times and answer incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

Skills and Qualifications:

• A diploma/degree in hospitality or a related field.
• Previous experience in hotel reservations is required.
• Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
• A customer-focused, proactive personality with a courteous and dynamic approach.
• Ability to work independently and establish effective relationships with both internal and external customers.

Join us at Centro Hotels by Rotana and contribute to our exceptional guest experience!