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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Reservation Agent!

At Rayhaan Hotels & Resorts, we are dedicated to providing a luxury accommodation experience to our guests while respecting their values and culture. As a Reservation Agent, you will play a crucial role in creating exceptional guest experiences.

Key Responsibilities:
  • Answer phone calls promptly, utilizing the company-approved greeting and reservation script.
  • Handle inquiries for hotel room reservations and other services through various channels including fax and email.
  • Process reservations accurately in the property management system.
  • Manage reservation confirmations, modifications, and cancellations diligently.
  • Maintain accurate records of reservation requests and any special requirements.
  • Stay informed about hotel facilities and ongoing promotions to assist guests effectively.
  • Participate in training programs for upselling and cross-selling to enhance hotel revenue.
  • Ensure compliance with all health, safety, and environmental policies.
Qualifications:
The ideal candidate will have a thorough understanding of hotel operations and the ability to manage guest inquiries professionally and efficiently.

Join us in fostering a welcoming atmosphere that respects the diverse cultures of our guests while providing top-notch services!

Requirements

  • Females-only workplace
  • No experience required

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