Join Emdad By Elm as a Contact Center Operations Manager!In this pivotal role based in AlUla, you will lead and manage all contact center operations to ensure the delivery of exceptional and professional customer service. Your focus will be on enhancing efficiency, productivity, and maintaining a structured work environment.
Key Responsibilities:- Direct supervision of teams to develop their skills and motivate them for optimal performance.
- Continuously review processes to improve customer experience and implement best practices.
- Develop operational policies and procedures ensuring compliance with standards.
- Monitor key performance indicators (KPIs) and analyze operational data to support strategic decision-making.
- Coordinate effectively across departments and manage resources efficiently.
- Prepare regular reports for senior management on performance and improvement opportunities.
Qualifications:- Minimum of 7 years of experience in customer service and contact center management.
- At least 2 years of proven leadership experience in a managerial role.
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
