Join IHG Hotels & Resorts as a Reservations Agent!As a Reservations Agent, you will embody our commitment to providing exceptional hospitality. You will play a crucial role in delivering enriching experiences for our guests, ensuring a seamless reservation process.
Duties and Responsibilities:- Run daily reports for the Reservations department and operational departments.
- Process new reservations, update existing reservations, and handle advance deposits.
- Respond to reservations inquiries via email within 24 hours.
- Manage special requests and room allocations efficiently.
- Track room availability and monitor the internet reservation system.
- Ensure accurate entry of all guest information and rates.
- Assist in managing guest history and profile systems.
- Handle group reservations and communication with group contacts.
- Actively participate in team meetings and training sessions.
- Uphold the standards of safety, security, and emergency procedures.
Qualifications:You should possess exceptional communication skills, attention to detail, and a proactive approach to customer service. A strong ability to work in a team and manage multiple tasks efficiently will enhance your success in this role.
At IHG, we are dedicated to fostering a diverse and inclusive work environment where everyone can thrive. If you believe you would be a great fit for this role, we invite you to apply today!
