وظائف محصل ديون في السعودية

Job Overview
The Debt Collection Officer is responsible for managing the collection process of overdue accounts and reducing the company's bad debt. This role involves interacting with clients to collect payments, negotiate repayment plans, and ensure timely receivables to maintain cash flow. The Debt Collection Officer will work closely with the finance and accounts departments to report on outstanding debts and contribute to overall financial health.

Key Responsibilities

• Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment plans.
• Maintain accurate records of communications and payment agreements in company databases.
• Investigate and resolve customer inquiries regarding payments and account discrepancies.
• Review accounts receivable aging reports and prioritize follow-ups on overdue accounts.
• Develop and implement effective collection strategies while adhering to legal and ethical standards.
• Work towards achieving collection targets and KPIs set by the management.
• Keep detailed records of each collection action, including customer interactions and agreements.
• Liaise with legal advisors when necessary for collection of disputed accounts.
• Provide feedback and insights on common payment issues to help the company improve its services and payment processes.
• Assist in reporting collection results to management and provide recommendations for improvement.

Requirements
Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• 3-5 years of experience in debt collection, credit control, or financial services.

Skills & Competencies

• Strong negotiation and persuasion skills.
• Excellent communication skills in Arabic and English, both written and verbal.
• Proficient in Microsoft Office Suite and experience with accounting or collection software.
• Good analytical skills to assess customer creditworthiness and payment risk.
• Ability to handle challenging conversations calmly and professionally.
• Strong organizational skills and attention to detail.
• Ability to work independently and meet collection targets.

Key Personal Attributes

• High level of integrity and ethical standards.
• Customer-focused and service-oriented mindset.
• Ability to work under pressure and manage multiple deadlines.

About ClearGrid
ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.

We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview
The Debt Collector is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities:

• Debt Collection:
  Manage and directly handle debt recovery efforts for overdue accounts. Develop and implement tailored debt resolution strategies based on customer circumstances. Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
• Customer Relationship Management:
  Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy. Address complex or escalated customer accounts, working toward effective and amicable resolutions. Resolve disputes and complaints while upholding a positive image for the company.
• Compliance and Regulation:
  Ensure adherence to all relevant debt collection laws, regulations, and company policies. Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
• Performance Monitoring and Reporting:
  Track personal performance metrics, including recovery rates and customer engagement. Prepare and present reports on recovery activities, outlining key results and areas for improvement. Regularly assess and adjust collection strategies to meet company recovery goals.
• Operational Efficiency:
  Continuously seek ways to streamline debt collection processes for improved productivity. Utilize collection software and tools to track progress and maintain accurate records.
• Collaboration and Stakeholder Management:
  Work with internal teams to coordinate and support the overall debt recovery process. Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications:

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• Experience in KSA based debt collection agencies.
• In-depth knowledge of debt collection laws, regulations, and best practices.
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
• Proficiency in debt collection software and tools.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Ability to handle high-pressure situations and manage customer concerns professionally.
• Certification in debt collection or related field.
• Fluency in Arabic and English.

Why Join ClearGrid?

• Real ownership: You’ll play a central role in building products that redefine how collections work in the future.
• Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
• High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.