Join Labayh as a Customer Service ManagerIn a fast-paced environment that's dedicated to mental health, you will have the opportunity to lead our Customer Service Department. We are committed to providing exceptional experiences in both digital and in-person services. Your role will be to enhance customer satisfaction and operational efficiency across all communication channels.
Key Responsibilities:- Leadership and Management: Lead and supervise the customer service team, setting operational goals and conducting performance evaluations.
- Customer Experience Management: Oversee the customer journey, analyze feedback, and continuously improve the customer experience.
- Complaints and Quality Management: Supervise the complaints management system, resolve issues, and develop policies for high-risk complaints.
- Systems and Technology Management: Manage customer service systems, analyze data, and collaborate with technical teams for improvement.
- Reporting and Analysis: Prepare reports on department performance and monitor key performance indicators (KPIs).
- Emergency Tasks: Assess and prioritize emergency tasks accordingly.
Required Qualifications:- Bachelor’s degree in Business Administration, Psychology, or related field.
- At least 5 years of experience in customer service, with a minimum of 2 years in a managerial role.
- Proficiency in English and strong analytical skills.
What We Offer:- Competitive salary and benefits.
- Opportunity to work with cutting-edge technology.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
