Customer Complaints Clerk📣 Job Ad

Customer Service Specialist Job
The Al-Kafou United Trading Company is looking for a professional Customer Service Specialist to ensure high-quality customer service. Your responsibilities will include setting and defining performance and quality indicators, developing programs to enhance customer service systems, as well as analyzing complaint content and providing appropriate recommendations.

Main Tasks:

• Conduct specialized studies and analyses to determine performance indicators in customer service.
• Participate in developing and updating customer service procedures and effective communication with customers.
• Develop programs and initiatives to ensure customer expectations are met.
• Analyze data to identify strengths and weaknesses in the services provided.
• Prepare documents and reports related to customer service.

Qualifications:

• Bachelor's degree in relevant fields (public relations, customer service).
• Experience in after-sales management, customer service, and customer experience management.

Benefits:

• A salary starting from 4000 Saudi Riyals.
• Six working days a week with morning and evening working hours.

Join us as a customer service specialist at the Medical Skin Treatment Complex!
We are looking for a professional with experience in providing customer service who is eager to contribute to improving performance and quality standards. The successful candidate will be required to develop programs aimed at achieving the highest levels of customer satisfaction.

Responsibilities:

• Determine performance indicators and quality standards in customer service.
• Update customer service procedures and manuals and coordinate with relevant departments.
• Develop creative initiatives to meet customer expectations.
• Analyze data to identify strengths and weaknesses in customer service systems.
• Prepare documents and reports related to customer service.

Requirements:

• Bachelor's degree in relevant fields.
• Fluency in both Arabic and English.
• Advanced experience in customer service and related skills.

If you are qualified and have the passion to provide excellent customer service, apply now! We look forward to your joining us!

Join Our Team as a Medical Sales Representative!
At Medicals International, we are dedicated to making a significant impact in the medical industry. We are seeking a motivated and skilled Medical Sales Representative to manage and organize accounts within your assigned territory. This role is essential in achieving sales targets while adhering to our standard operating procedures.

Key Responsibilities:

• Marketing Function:
  • Execute marketing plans in collaboration with your supervisor to introduce new products.
  • Conduct research to stay informed about the industry and share insights with colleagues and clients.
  • Provide training to practitioners on product usage.
  • Maintain a professional company image through high work ethics and superior product knowledge.
• Selling Function:
  • Apply effective sales techniques to introduce and sell our complete product line.
  • Achieve sales targets through a structured monthly schedule.
  • Make a minimum of 15 sales calls per day to engage clients and finalize deals.
  • Manage the sales cycle, from taking orders to ensuring timely payments.
• Managerial/Administrative:
  • Optimize your time in the assigned territory while minimizing costs.
  • Track customer interactions and maintain organized documentation.
  • Submit daily reports on activities and achievements.

Special Conditions:
This role involves significant travel within your territory, and you must remain responsive via email daily. A valid driving license is required.

Qualifications:

• Bachelor's degree in a relevant field; a Master’s degree is an advantage.
• 12 years of sales experience preferred.
• Proficiency in Microsoft Office and a solid understanding of our product offerings.

Skills & Traits:

• Excellent communication, time management, and negotiation skills.
• Strong organizational abilities and the capacity to work under pressure.
• Willingness to learn and adapt to new concepts.

Join us at Medicals International, where we are committed to excellence and ethical business practices. Be part of a team dedicated to making a difference in healthcare.