Customer Complaints Clerk📣 Job Ad

Customer Service Specialist Job
The Al-Kafou United Trading Company is looking for a professional Customer Service Specialist to ensure high-quality customer service. Your responsibilities will include setting and defining performance and quality indicators, developing programs to enhance customer service systems, as well as analyzing complaint content and providing appropriate recommendations.

Main Tasks:

• Conduct specialized studies and analyses to determine performance indicators in customer service.
• Participate in developing and updating customer service procedures and effective communication with customers.
• Develop programs and initiatives to ensure customer expectations are met.
• Analyze data to identify strengths and weaknesses in the services provided.
• Prepare documents and reports related to customer service.

Qualifications:

• Bachelor's degree in relevant fields (public relations, customer service).
• Experience in after-sales management, customer service, and customer experience management.

Benefits:

• A salary starting from 4000 Saudi Riyals.
• Six working days a week with morning and evening working hours.

Join us as a customer service specialist at the Medical Skin Treatment Complex!
We are looking for a professional with experience in providing customer service who is eager to contribute to improving performance and quality standards. The successful candidate will be required to develop programs aimed at achieving the highest levels of customer satisfaction.

Responsibilities:

• Determine performance indicators and quality standards in customer service.
• Update customer service procedures and manuals and coordinate with relevant departments.
• Develop creative initiatives to meet customer expectations.
• Analyze data to identify strengths and weaknesses in customer service systems.
• Prepare documents and reports related to customer service.

Requirements:

• Bachelor's degree in relevant fields.
• Fluency in both Arabic and English.
• Advanced experience in customer service and related skills.

If you are qualified and have the passion to provide excellent customer service, apply now! We look forward to your joining us!

Join the Medical Skin Treatment Complex team as a Customer Service Specialist
We are looking for a professional Customer Service Specialist to join our team. You will take on core responsibilities related to developing the customer service system and enhancing the quality of customer interactions.

Main Duties and Responsibilities:

• Setting and defining performance and quality indicators and standards in customer service in coordination with the quality department.
• Analyzing information and data to identify strengths and weaknesses in customer service systems.
• Developing creative programs and initiatives to improve service.
• Preparing and presenting customer service documents and reports and archiving them according to approved policies.

Qualifications:

• Bachelor's degree in any of the following fields: Customer Service, Public Relations, Executive Secretarial Studies, Advertising and Marketing Communication.
• Professional certifications such as MCSE, MOS, CCNA are considered an additional advantage.

Skills:

• Advanced experience in customer service and investigations.
• Reporting and monitoring skills.
• Ability to measure customer feedback and analyze data.

Additional Details:

• Job Type: Full Time
• Location: Abha, Asir
• Working Hours: Evening