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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Jubail
Join Our Team as a Unit Head – Customer Service
We are looking for a talented and experienced Unit Head – Customer Service to oversee the daily operations of our customer service team at Rezayat Group, based in Jubail, Eastern, Saudi Arabia. This is an excellent opportunity for professional growth in a dynamic environment.

Key Responsibilities:
  • Supervise and guide the customer service team to meet service targets.
  • Manage client communication and resolve escalated issues effectively.
  • Coordinate with logistics and operations teams to fulfill service commitments.
  • Analyze feedback and service data to enhance processes and performance.
  • Ensure compliance with service standards, contracts, and regulatory requirements.
Qualifications:
  • Bachelor’s degree in Business, Logistics, or a related field.
  • 57 years of experience in customer service, including 2+ years in a leadership role.
  • Experience in transportation or logistics is essential.
Key Skills:
  • Strong leadership and communication skills.
  • Client relationship management.
  • Problem-solving and process improvement.
  • Proficient in CRM and reporting tools.

Requirements

  • No experience required

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