Call Center Agent

Customer Service Representative Required (for B8ak App)

About the Job:
Provide fast and direct support to app users and service providers, and resolve any issues they face to ensure an excellent experience.

Key Tasks:

• Respond to inquiries via chat, phone, and email.

• Assist customers with app usage, orders, and payments.

• Follow up on direct orders and resolve issues of delay or cancellation.

• Coordinate with the operations team and resolve complaints professionally.

• Record complaints and feedback in the CRM system.

Required Qualifications:

• Diploma or Bachelor's degree.

• Proficiency in both Arabic and English languages.

• Good familiarity with mobile applications and CRM systems.

• Ability to work flexible shifts.

• Excellent communication skills and quick problem-solving abilities.