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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
مسمى الوظيفة: أخصائي علاقة العملاء

الوصف الوظيفي: في شركة الكفاح العقارية، نبحث عن أخصائي خدمة عملاء مميز للانضمام إلى فريقنا. ستلعب دوراً حيوياً في وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء، والمشاركة في تطوير برامج من شأنها تعظيم جودة تقديم الخدمات.

الواجبات والمهام الرئيسية:
  • إجراء الدراسات والتحاليل المتخصصة لتحديد مؤشرات الأداء الرئيسية.
  • تحديث إجراءات وأدلة خدمة العملاء وضمان الرد الفعال على استفساراتهم.
  • تطوير برامج متقدمة لضمان تحقيق توقعات المتعاملين.
  • تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في خدمة العملاء.
  • إعداد الوثائق والتقارير وتقديم التوصيات المناسبة.

المؤهلات: مطلوب بكاليوس في الإعلان والاتصال التسويقي، وخبرة عملية لمدة سنة. الشهادات المفضلة تشمل MCSE و MOS و CCNA. كما يُفضل الحصول على شهادات في تقنيات المعلومات وإدارة الموارد البشرية.

المتطلبات اللغوية: إتقان اللغة العربية ودراية بمجموعة من اللغات الأخرى مثل التركية والإندونيسية والأردو تعد ميزة إضافية.

البيئة: تتمتع ببيئة عمل مهيأة لذوي الإعاقة.

تاريخ بداية النشر: 28111446
تاريخ انتهاء النشر: 01031447

Requirements

  • No experience required

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