Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service Officer!
Madi International is a leading company in the beauty industry and we are looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. We value strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

Join us at Amlaq Mas Saudi Real Estate!
We are looking for Customer Service Specialist to join our diverse and innovative team. You will play a key role in developing and improving the quality of customer service at the company.

Responsibilities:

• Develop performance indicators and standards for customer service.
• Participate in updating service procedures and manuals.
• Analyze customer satisfaction data and identify areas for improvement.
• Prepare documentation and reports related to customer service.
• Coordinate with departments to meet customer expectations and needs.

Qualifications:

• Bachelor's degree in related fields such as advertising, public relations, customer service, or executive secretarial.
• Certifications such as MCSE, MOS, and CCNA are preferred.

Skills:

• Advanced experience in customer service.
• Strong analytical and monitoring skills.
• Customer experience management and documentation.

If you are looking for a work environment that fosters development and growth, apply today!

Join Our Team as a Customer Services Specialist!
We are looking for a dedicated Customer Services Specialist to enhance our customer engagement and satisfaction. In this role at The office, you will be front and center in ensuring exceptional service and support.

Key Responsibilities:

• Post content on social media according to company guidelines and policy.
• Prepare daily, weekly, and monthly reports as required.
• Communicate directly with customers to resolve simple to medium complexity issues, utilizing company procedures.
• Ensure quality customer service is maintained around the clock.

Skills Required:

• Ability to enhance various communication platforms provided by the company (*, FAQs, chat services).
• Capable of managing customer complaints flexibly and efficiently.
• Strong skills in stress management and problem-solving.

Preferred Candidate:

• Experience: 02 years.
• Gender: Female.
• Education: Bachelor's degree or higher diploma.

Become a part of our team and make a difference in customer service!