Branch Manager Wholesale Store Jobs in Riyadh

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

• Manage and direct the team to achieve sales targets.
• Supervise service quality and customer satisfaction.

• Nationality: Saudi.
• Experience: More than three years in retail sales.

About the Role

Talaat Moustafa Group Saudi is seeking an experienced and dedicated Cinema Store Manager to oversee the daily operations of its Banan Gifts Store in Riyadh. This role is crucial for ensuring efficient store performance, maintaining accurate inventory, managing sales effectively, and delivering an exceptional customer shopping experience. The ideal candidate will uphold the highest standards of organization, product presentation, and cleanliness within the store.

As the Cinema Store Manager, you will be responsible for the comprehensive management of the Banan Gifts Store, ensuring seamless operations from inventory control to customer satisfaction. This position requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to driving sales and service excellence within a dynamic retail environment.

Key Responsibilities

• Supervise all incoming and outgoing inventory operations to ensure accuracy and efficiency.
• Monitor stock levels regularly and forecast future inventory needs to prevent shortages.
• Prepare and submit purchase requests in a timely manner to maintain optimal stock levels.
• Ensure accurate recording of all products and inventory movements within the approved systems.
• Conduct periodic and surprise inventory counts and promptly resolve any identified stock discrepancies.
• Follow up with suppliers and monitor delivery schedules to guarantee product availability.
• Oversee all daily sales operations, ensuring smooth and accurate execution.
• Recommend and assist in selecting a suitable Point of Sale (POS) system and manage its daily operations.
• Coordinate the setup, operation, and management of the POS system, integrating it effectively with store operations.
• Monitor all cash and electronic payment transactions to ensure accuracy and security.
• Supervise the operation of POS terminals, card payment devices, cash counting machines, and related equipment.
• Prepare daily and weekly sales and collection reports for management review.
• Ensure customers receive a professional and outstanding shopping experience.
• Organize and display products in an attractive and professional manner to enhance appeal.
• Ensure pricing labels, product tags, and promotional materials are properly and clearly displayed.
• Handle customer complaints professionally and resolve issues promptly to maintain customer satisfaction.
• Ensure strict compliance with customer service policies and procedures.
• Maintain the daily cleanliness and organization of the store, ensuring an appealing overall appearance.
• Monitor the condition of facilities and equipment and report any maintenance requirements.
• Ensure compliance with all safety standards and operational procedures within the store.
• Coordinate with relevant departments to ensure a smooth workflow and operational efficiency.
• Propose improvement ideas to enhance store performance, increase sales, and elevate service quality.
• Report any issues or requests to top management and follow up on their finalization.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, or any related field.
• A minimum of 10 years of experience in retail operations or store supervision.
• Preference for candidates with experience in gifts, accessories, or lifestyle retail stores.
• Proven experience with POS systems and retail operational tools.
• Proficiency in Microsoft Office Suite and inventory management systems.

Required Skills

• Expertise in POS systems and retail operational tools.
• Strong proficiency in Microsoft Office applications.
• Skilled in inventory systems management and inventory monitoring.
• Effective sales management and stock control capabilities.
• Excellent customer service and communication skills.
• Adept at product presentation and maintaining store cleanliness.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in retail operations or store supervision, with a preference for candidates experienced in gifts, accessories, or lifestyle retail environments.

Job Title:
Furniture Exhibition Manager / Sales Representative

Work Location:
Riyadh

Job Purpose:

Managing daily operations within the furniture exhibition, supervising customer experience, achieving sales targets, and directly participating in the sales process by receiving customers, understanding their needs, and providing them with appropriate solutions.

Duties and Responsibilities:

• Managing the daily workflow within the exhibition and ensuring its readiness to receive customers.
• Receiving and dealing with customers directly and professionally.
• Understanding customer needs and providing appropriate advice in selecting furniture.
• Explaining products in terms of materials, sizes, colors, designs, and prices.
• Providing price quotes and following up with customers until the sale is completed.
• Achieving individual and exhibition sales targets.
• Supervising the arrangement of the exhibition and the display of products in a way that reflects a professional image.
• Monitoring product availability and coordinating with inventory, delivery, and after-sales service.
• Handling customer complaints and inquiries and resolving them professionally.
• Monitoring the performance of the exhibition team, if any, and guiding them to improve customer experience and sales.
• Submitting periodic reports to management on sales, customer traffic, requested products, and any operational observations.
• Maintaining a high level of discipline and commitment within the exhibition.

Required Qualifications:

• A university degree with a Bachelor's degree as a minimum.
• Strong skills in sales, persuasion, and negotiation.
• High ability to deal with customers and understand their needs.
• Leadership personality with the ability to take responsibility.
• Presentable appearance and professional communication style.
• Proficiency in using sales systems and basic computer programs.

Required Skills:

• Exhibition and daily operations management.
• Direct sales and customer service.
• Problem-solving and decision-making.
• Customer follow-up and closing deals.
• Commitment to achieving sales targets.

Job Type:
Full-time

About the Role

Etoile Group is seeking a Shop Manager to lead the Hogan boutique in Riyadh, Saudi Arabia. This full-time position requires an individual focused on driving commercial performance, enhancing customer relationships, and developing a high-performing team that reflects the brand's identity within the store environment. The Shop Manager will be responsible for achieving sales targets, ensuring high standards of customer service, and maintaining operational efficiency while upholding the brand's image.

Key Responsibilities

• Drive sales by analyzing sales data, monitoring market trends, and tracking competitor activities.
• Propose and implement strategies to improve business performance, including merchandising, optimizing opening hours, and refining the product mix.
• Generate quantitative and qualitative sales reports.
• Engage on the shop floor to drive sales and provide personalized service to VIP customers.
• Identify and anticipate customer needs, taking initiative to meet and exceed them.
• Ensure consistent delivery of high-quality customer service and manage customer complaints effectively.
• Build, maintain, and utilize the customer database to foster client relationships.
• Manage stock effectively through accurate entry of received goods, stock control, and record-keeping of stock movements.
• Supervise the replenishment process to prevent overstock and report discrepancies with suggested corrective actions.
• Prepare for all inventory counts and audits.
• Coordinate with back-office departments, suppliers, logistics, marketing, and merchandising teams regarding new launches, in-store animations, or renovations, providing feedback.
• Liaise with Mall Management on promotions, permits, and security.
• Monitor customer traffic and implement measures to prevent theft or violations.
• Acquire and maintain in-depth product knowledge to create customer awareness and monitor inventory levels.
• Review sales figures regularly and assist with pricing adjustments.
• Organize shop layout, merchandise products, and create effective shelf displays.
• Decorate and animate window displays in accordance with brand standards.
• Conduct regular checks to ensure the organization, cleanliness, and tidiness of the stockroom and shelves.
• Ensure staff compliance with company procedures and policies.
• Oversee the smooth and effective running of all daily shop activities.
• Maintain high standards of Visual Merchandising housekeeping, focusing on cleanliness, display integrity, lighting, and stock rotation.
• Implement all merchandising directives according to brand visual merchandising guidelines.
• Conduct daily walkthroughs to assess and ensure presentation standards are met.
• Prepare staff schedules to ensure complete coverage and maintain staff grooming standards.
• Participate in the recruitment process for Shop Staff and Sales Executives.
• Effectively manage, engage, and delegate responsibilities to the team.
• Conduct appraisals and assessments for team members.
• Provide coaching and training to develop team members' skills.
• Reconcile daily reports with the Accounting Department.
• Ascertain proper labeling and receipt of shipments with the PSAS Department.
• Ensure accurate figures on the POS system with the IT department and proper operation of the finger scan machine with the HR Department.
• Prepare, discuss, and set monthly staff objectives in collaboration with the Retail Manager/Country Manager.
• Supervise stock transfers and provide monthly feedback on product movement.
• Discuss staff-related issues such as annual leave and confirmations, ensuring adherence to policies.
• Assist in the development of a succession plan for the boutique and report on staff performance and progress.
• Provide relevant periodic reports on sales and stock movements to support buying and buying reviews.

Qualifications and Requirements

• Proven experience managing a luxury retail boutique for at least 3 years.
• Experience in luxury footwear and leather goods is highly desirable.
• Strong leadership capabilities.
• Excellent business acumen.
• A commitment to delivering world-class customer experiences.
• Deep understanding of CRM principles and practices.
• In-depth knowledge of luxury clientele and evolving luxury retail trends.
• Excellent communication skills.
• Proficient people management skills.
• Strong problem-solving abilities.

Required Skills

• Sales Analysis
• Market Trends Monitoring
• Competition Monitoring
• Merchandising
• Sales Reporting
• VIP Customer Handling
• Customer Needs Identification
• Customer Service Consistency
• Complaint Handling
• Customer Database Management
• Stock Control
• Inventory Management
• Replenishment Process Supervision
• Inventory Preparation
• Coordination with Back Office, Suppliers, Logistics, Marketing, and Merchandising Teams
• Mall Promotion Coordination
• Permit Management
• Security Monitoring
• Product Knowledge Acquisition
• Pricing Adjustments
• Shop Layout Organization
• Effective Display Creation
• Window Display Decoration
• Stockroom and Shelf Organization
• Staff Compliance
• Procedure Implementation
• Daily Operations Management
• Visual Merchandising Housekeeping
• Visual Merchandising Guidelines Implementation
• Presentation Standards Check
• Staff Scheduling
• Grooming Standards Maintenance
• Recruitment Process Involvement
• Team Management
• Delegation
• Appraisal and Assessment
• Coaching
• Training
• Daily Report Reconciliation
• Shipment Labeling and Receipt
• POS System Accuracy
• Finger Scan Machine Operation
• Staff Objective Setting
• Stock Transfer Supervision
• Product Movement Feedback
• Annual Leave Management
• Policy Adherence
• Succession Plan Development
• Staff Performance Reporting
• Periodic Sales Reporting
• Stock Movement Reporting
• Buying Review Assistance

Work Environment and Details

This is a full-time position for a Shop Manager at the Hogan boutique located in Riyadh, Saudi Arabia. The role requires a minimum of 2-5 years of relevant experience. The position is based in Riyadh.

About the Role

Majid Al Futtaim is seeking a dedicated Store Associate Manager to join their Lifestyle division in Riyadh, Saudi Arabia. This full-time position is responsible for driving sales performance, ensuring operational excellence, and delivering an exceptional customer experience. The Store Associate Manager will oversee day-to-day store operations, lead and develop the store team to achieve business objectives, and uphold the brand's image.

The role involves achieving sales targets, managing store teams for maximum profitability, maintaining brand and company image, ensuring operational compliance, and providing outstanding customer service. This position holds full accountability for the daily operations of the store and its workforce, aligning with the overarching business goals of Majid Al Futtaim Lifestyle.

Key Responsibilities

• Achieve sales targets and drive store profitability.
• Manage and develop store teams to enhance performance and customer service.
• Ensure the highest levels of customer service are delivered by the entire store team at all times.
• Develop and implement strategies to attract new customers, increase store traffic, and boost profitability.
• Track brand performance, analyze stock levels, and monitor sales data to develop action plans for improvement.
• Maintain accountability for subordinates' compliance with company policies, procedures, and standards, including fund and property management, personnel practices, security, sales, and record-keeping.
• Coach, train, and mentor store teams to elevate customer service through enhanced brand/product knowledge and retail principles.
• Ensure strict adherence to all Company Health & Safety, Security, and Compliance policies, promptly reporting any concerns.
• Plan, organize, and execute in-store processes, including cash handling, stockroom management, and stock-take administration.
• Provide analytical feedback to Operations, Buying, and Planning Departments regarding product assortment, pricing, competitive activities, and market opportunities.

Qualifications and Experience

• Experience in a retail management or supervisory role.
• Proven ability to manage and develop a team.
• Demonstrated success in achieving sales targets.
• Strong understanding of retail operations and inventory management.
• Knowledge of health & safety and security compliance in a retail environment.
• Experience with cash handling and financial administration.
• 5-10 years of relevant experience is required.

Required Skills

• Customer Service
• Sales
• Team Management
• Profitability Management
• Brand Management
• Operational Compliance
• Customer Experience
• Retail Operations
• Stock Management
• Sales Analysis
• Coaching
• Training
• Mentoring
• Health & Safety Compliance
• Security Compliance
• Cash Handling
• Inventory Management
• Analytical Feedback

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a retail store environment, requiring active engagement with both the store team and customers.

About the Role

APM Monaco, a contemporary fashion jewelry brand established in 1982, embodies the lifestyle of Monaco and the South of France. We are seeking a dedicated Assistant Store Manager for our Riyadh Park location in Saudi Arabia. This role is integral to providing exceptional client engagement, cultivating strong in-store relationships, and contributing to the growth of the APM Monaco brand within the Saudi market.

Key Responsibilities

• Support the Store-in-Charge in managing sales operations and driving store performance.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Assist in the creation and management of staff rosters to ensure optimal store coverage.
• Implement and maintain visual merchandising standards to enhance product presentation and store aesthetics.
• Contribute to the development and execution of customer relationship management (CRM) strategies.
• Participate actively in team management, fostering a positive and productive work environment.
• Engage clients with exceptional service, building rapport and ensuring a memorable shopping experience.
• Contribute to achieving outstanding sales performance for the store.

Qualifications and Requirements

• A genuine passion for the APM Monaco brand.
• A minimum of 5 years of professional experience in luxury retail or fashion retail.
• At least 2 years of experience in a managerial position within the retail sector.
• A proven track record of achieving outstanding sales performance.
• Demonstrated experience in customer relationship management (CRM).
• Fluency in English is essential.
• An approachable personality with a strong orientation towards customer service.

Required Skills

• Sales Performance
• Customer Relationship Management (CRM)
• Sales Management
• Operation Management
• KPI Analysis
• Rostering
• Visual Merchandising
• Team Management
• Customer Service

Work Environment and Details

This is a full-time position based at the APM Monaco store in Riyadh Park, Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. APM Monaco offers a competitive compensation package.

About the Role

The Apple Retail Store Manager delivers an exceptional customer experience, bringing together the best of Apple and specialized expertise to help individuals achieve what they love. Apple is committed to fostering a culture where everyone feels they belong and is inspired to do their best, viewing inclusion as a shared responsibility.

Role Responsibilities

As an Apple Store Manager, you will lead, coach, and develop a team to deliver outstanding customer experiences. You will actively engage in customer interactions, guiding your team to achieve performance goals and business priorities. This role involves leading key objectives within specific store areas, as well as company-wide priorities, collaborating with others to implement strategies and achieve Apple's goals.

Key Tasks

• Lead a team, developing and empowering each member to achieve learning, growth, performance, and development goals.
• Assist in recruiting, training, and developing a diverse, high-performing team, ensuring retention.
• Actively participate in leading the store floor by engaging with team members and customers, modeling best practices, and ensuring business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, partnering with leadership, business partners, or HR as needed.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within designated functional areas.
• Maintain and adhere to company policies and procedures, protecting all company assets, including confidential business information, customer information, team member information, and financial information.
• Contribute to an inclusive environment by respecting individual differences and showing curiosity to learn.
• Embody Apple's values of inclusion and diversity in daily activities.
• Act as a role model in inclusive leadership behaviors, building and developing diverse teams and retaining them.
• Take necessary actions to create a safe, respectful, and inclusive environment for all team members.
• Perform other duties as assigned.

Qualifications and Requirements

• Ability to work a schedule that meets business needs, which may include evenings, weekends, and holidays in the store.
• Commitment to punctuality, in line with local laws, considering any approved accommodations.
• Proficiency in English and the local language, both written and spoken.
• Experience leading others in retail, sales, or a related field.

Required Skills

• Leadership
• Coaching and Mentoring
• Team Development and Retention
• Customer Experience Excellence
• Sales Acumen
• Recruiting and Training
• Store Floor Leadership
• Problem Solving and Conflict Resolution
• Decision Making
• Effective Communication
• Providing Feedback
• Integrity
• Ability to exceed goals and persevere in achieving them despite obstacles and setbacks.
• Ability to meet commitments and establish mechanisms to encourage others to do the same.
• Ability to build trust within the team and operate with a high level of integrity.
• Ability to make sound and timely decisions by asking questions, using analysis, experience, and judgment.
• Ability to adapt communication style to different audiences.
• Ability to provide support and guide others through challenges while remaining calm in a fast-paced retail environment.

Additional Details

This role is available full-time in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in leading individuals within the retail, sales, or a similar field. Apple is committed to providing an inclusive work environment where everyone feels they belong, believing that accessibility is a fundamental human right.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract, develop, and retain talent.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* High skills in communication, problem-solving, and customer service.

* Flexibility to work evenings, weekends, and public holidays

We are looking for a practical person in Nares to bear responsibility for contributing to the management and operation of daily branch activities, following up on workflow and organizing operations to help stabilize operations and improve service quality.

The operations manager will be the person following up on daily operations, which includes:

1. Following up on employees
2. Following up on orders, preparation, and delivery
3. Following up on invoice registration and ensuring that they are entered and organized correctly
4. Submitting operational and financial reports
5. Following up on collections and payments
6. Following up on inventory and suppliers
7. Submitting operational and financial reports
8. Following up on service quality and customer experience
9. Solving daily operational problems
10. Contributing to the development and organization of work and improving performance

We are looking for a person:

• A leadership person
• Practical and organized.
• Can handle work pressure.
• Has monitoring and management skills.
• Proficient in using Excel.
• Preferably with 3 years or more of experience in similar activities.

Benefits

• Incentives and commissions linked to performance.
• Opportunity for growth and development.

About the Role

Apparel Group is seeking a customer-focused Assistant Store Manager to join our team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring the efficient and profitable operation of the store. The Assistant Store Manager will work closely with the Store Manager to uphold company policies and deliver exceptional customer experiences. In the Store Manager's absence, the Assistant Store Manager will assume full responsibility for all store operations.

The ideal candidate will have a passion for fashion, strong leadership potential, and a dedication to maximizing sales through superior customer service and effective team management. This role offers an opportunity for growth within a leading retail organization.

Key Responsibilities

• Ensure retail staff provide high levels of customer service, equipping them with the necessary skills and support to maximize sales.
• Assist the Store Manager in the efficient and profitable operation of the store, adhering strictly to Company policies and procedures.
• Assume full end-to-end responsibility for store operations in the absence of the Store Manager.
• Actively promote the company's Loyalty Program to foster customer loyalty and drive repeat sales.
• Provide constructive feedback to the Store Manager and Area Manager regarding employee performance and product offerings.
• Maintain up-to-date product knowledge, fashion trends, and brand directives to effectively meet customer needs.
• Support the Store Manager in implementing operating procedures and ensuring adherence to company standards across the store.
• Ensure all brand and company policies and procedures are consistently followed by all staff members.
• Conduct regular audits of store administration and proactively resolve identified issues.
• Manage the daily staff roster, leave requests, and address employee grievances.
• Maintain visual merchandising standards within the store in line with set guidelines.
• Maintain awareness of store security to prevent negligence or loss.
• Stay informed about the various brands within the Apparel Group to facilitate suggestive selling.
• Be physically fit to stand for extended periods and handle moderate lifting as required.

Qualifications and Requirements

• Must be fashionable and well-groomed, presenting a professional image.
• Possess up-to-date product knowledge to ensure minimal stock loss.
• Maintain knowledge of new products, trends, and fashion directives.
• Demonstrate the ability to provide high levels of customer service.
• Be capable of assisting in the implementation of operating procedures.
• Ensure adherence to brand and company policies and procedures.
• Ability to conduct regular store administration audits and resolve issues.
• Proficiency in managing daily rosters, leave, and staff grievances.
• Capability to maintain visual merchandising standards.
• Ability to promote loyalty programs effectively.
• Ability to provide feedback on employees and products.
• Maintain awareness regarding store security.
• Ability to stay updated on various brands for suggestive selling.
• Must be physically fit to stand for extended hours and perform moderate lifting.
• Experience Required: 5-10 years.

Required Skills

• Exceptional Customer Service
• Sales Acumen
• In-depth Product Knowledge
• Visual Merchandising
• Staff Management and Development
• Security Awareness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires physical fitness, including the ability to stand for extended periods and handle moderate lifting.

About the Role

CHANEL continues its pursuit of excellence in a demanding and constantly evolving work environment. Etoile Group is looking for a specialized and experienced Boutique Manager to manage the CHANEL boutique in Riyadh, Saudi Arabia. As an ambassador for the brand and a guarantor of excellence, you will be responsible for driving business growth, leading the team, fostering customer loyalty, ensuring compliance with the brand's business strategy, and enhancing the brand's image.

Key Tasks and Responsibilities

• Manage the boutique team, including recruitment, leadership, training, and performance evaluation.
• Oversee the organization and efficiency of the team, monitor individual and collective goals, encourage teamwork, and promote knowledge and experience sharing.
• Lead and coordinate all boutique activities in line with the brand's strategy and objectives.
• Ensure a clear understanding and effective implementation of the business strategy within the boutique.
• Control, monitor, share, and report on business and financial performance indicators and budget related to boutique performance.
• Develop and coordinate sales efforts to achieve business objectives in line with the budget and defined business plans.
• Analyze sales data to identify best-selling and worst-selling products, and implement appropriate corrective actions.
• Ensure consistency of the product assortment within the boutique.
• Purchase new collections for the boutique in accordance with brand guidelines and the allocated budget (OTB).
• Take full responsibility for the customer experience, ensuring excellence in customer service in line with brand standards and creating a unique experience for each customer.
• Support the sales team on the shop floor.
• Strongly encourage teams to manage, utilize, and develop the customer database.
• Ensure the retail space is maintained in excellent condition and strict adherence to Visual Merchandising guidelines.
• Effectively manage inventory and implement control procedures to forecast and minimize discrepancies.
• Ensure proper implementation of the boutique charter and all boutique procedures, including cash handling, inventory management, staff affairs, and security.
• Represent the boutique internally and externally, participating in promotional activities and internal projects.

Qualifications and Requirements

• Postgraduate degree required.
• A minimum of 4 years of boutique management experience is essential.
• Strong knowledge of the luxury goods industry with a fashion sense that aligns with the CHANEL brand.
• A genuine passion for fashion, including design, materials, and fabrics.
• Excellent interpersonal, communication, and organizational skills.
• A strong analytical approach is crucial for success in this role.

Required Skills

• Team Management
• Business Development
• Customer Loyalty
• Sales Strategy
• Financial Reporting
• Budget Management
• Sales Analysis
• Purchasing
• Product Assortment
• Customer Experience
• Customer Service Excellence
• Customer Database Management
• Visual Merchandising
• Inventory Management
• Boutique Operations
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Analytical Approach

Work Environment and Location

This position is for a CHANEL Boutique Manager at Etoile Group in Riyadh, Saudi Arabia. This is a full-time role.

About the Role

Apparel Group is seeking a dynamic Assistant Store Manager to join our team in Saudi Arabia. This full-time position is integral to supporting daily store operations, ensuring a positive customer experience, and driving sales performance. The Assistant Store Manager will collaborate closely with the Store Manager, taking responsibility for daily operations, staff oversight, and achieving sales targets in the Store Manager's absence.

The ideal candidate will demonstrate strong leadership, a focus on customer satisfaction, sales achievement, and efficient store management. This role requires a combination of leadership capabilities, operational expertise, and a commitment to upholding brand standards.

Key Responsibilities

• Support the Store Manager in overseeing daily store operations to ensure efficiency and a high standard of customer service.
• Lead by example in all aspects of customer service, consistently focusing on customer needs and implementing a high standard of customer engagement within the store.
• Actively seek and implement strategies to achieve or exceed shop sales targets, ensuring all team members understand Key Performance Indicators (KPIs) and targets.
• Ensure promotional offers and stock-related initiatives are effectively implemented within the store to drive sales.
• Collaborate with the Store Manager to set and achieve sales targets, monitoring sales performance and analyzing key performance indicators (KPIs).
• Oversee inventory control and merchandising to optimize product availability and ensure accurate stock levels through regular stock checks and replenishment.
• Ensure the store layout and presentation align with brand standards and maintain a high standard of visual merchandising and store maintenance amongst all staff.
• Effectively communicate any changes in stock or store layout to all members of the team, ensuring adherence to retail standards.
• Maintain back store operations and ensure efficient replenishment of merchandise.
• Monitor and manage schedules for salesperson work hours, vacations, and days off, while also maintaining staff leave records.
• Resolve salesperson complaints and concerns, providing ongoing performance feedback and counseling when necessary.
• Encourage full participation of salespersons in creating store goals and developing plans.
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code.
• Ensure all security procedures are adhered to throughout the store, maintaining a high standard of security awareness regarding stock and money.
• Carry out corrective action and progressive discipline as necessary.
• Regularly audit store administration and resolve any identified issues, implementing changes in administration procedures positively and effectively.

Qualifications and Requirements

• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.

Skills and Experience

• Customer Service
• Sales Management
• Staff Management
• Inventory Control
• Visual Merchandising
• Problem-Solving
• Leadership

A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred. The ideal candidate should possess 3+ years of progressive experience in a customer-centric role with strong management and leadership skills, alongside proven problem-solving abilities. Demonstrated success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores is essential.

Work Environment and Details

This is a full-time position based in Saudi Arabia with Apparel Group. The role requires 2-5 years of relevant experience. The Assistant Store Manager will work closely with the Store Manager and the store team to ensure operational excellence and sales achievement.