Branch Manager Wholesale Store Jobs in Riyadh

More than 240 Branch Manager Wholesale Store Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Digital Workplace - Technical Sales Manager

Digital Workplace - Technical Sales Manager

📣 Job AdNew

SoftwareOne

Full-time

About the Role

SoftwareOne and Crayon have merged to form a global AI-powered software and cloud solutions provider with an ambitious vision for the future. With a presence in over 70 countries and a team of over 13,000 professionals, we offer exceptional opportunities for talent to grow, make a significant impact, and shape the future of technology. At the core of our business are our employees, whom we empower to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether your passion lies in cloud, software, data, AI, or building meaningful customer relationships, you'll find a place to thrive within our organization. Join us to become part of a purposeful culture where your ideas are valued, your growth is supported, and your career can achieve global reach. Are you passionate about enabling organizations to transform their operations through innovative digital workspace solutions, Microsoft solutions, and AI-powered solutions? Do you excel at building trusted relationships with senior executives and translating strategic technology discussions into high-value business opportunities and tangible outcomes? If so, this role as a Digital Workspace Technical Sales Manager at SoftwareOne in Riyadh is an opportunity for you.

Key Tasks and Responsibilities

  • Identify new business opportunities within existing accounts by effectively positioning digital workspace solutions to deliver measurable business value.
  • Engage with executives and senior stakeholders to shape strategic initiatives, cultivate strong executive relationships, and drive multi-million dollar services opportunities.
  • Collaborate with sales, delivery, and architecture teams to comprehensively assess customer requirements, technical needs, and overall business objectives.
  • Scope, size, and solutionize offerings to ensure alignment with customer expectations, delivery capabilities, and profitability goals.
  • Stay abreast of the latest Microsoft technologies, industry trends, and competitor activities to deliver differentiated customer insights and strategic positioning.
  • Lead customer workshops, presentations, and executive discussions by translating complex technical capabilities into clear, actionable business outcomes.
  • Support the entire sales cycle by providing technical guidance, solution design expertise, proposal development, and strategic account planning.
  • Drive cross-sell and growth initiatives within assigned accounts while actively contributing to team capability building and consistently exceeding sales targets.

Qualifications and Requirements

  • Proven customer-facing experience with a track record in strategic sales planning, business development, and enterprise-level account growth.
  • Demonstrated ability to penetrate accounts through effective multi-threading, organizational mapping, and securing access to senior stakeholders.
  • Proven success in winning and delivering large-scale professional services projects and multi-million dollar opportunities.
  • Possess strong strategic thinking capabilities coupled with the ability to execute rapidly and accurately in complex, multi-stakeholder deal environments.
  • Exhibit strong teamwork skills, enabling effective collaboration within the pre-sales team and with broader sales, delivery, and marketing stakeholders.

Required Skills

  • Digital Workspace Solutions
  • Microsoft Technologies
  • AI-Powered Solutions
  • Strategic Sales Planning
  • Business Development
  • Enterprise Account Growth
  • Account Penetration Strategies
  • Account Multi-threading
  • Organizational Mapping
  • Securing Senior Stakeholder Access
  • Winning and Delivering Large-Scale Professional Services Projects
  • Strategic Thinking
  • Teamwork and Collaboration
  • Solution Design
  • Proposal Development
  • Account Planning

Additional Role Information

This is a full-time role, requiring 5-10 years of experience. The position is based in Riyadh, Saudi Arabia.

breifcase5-10 years

locationRiyadh

1 day ago
Sales Manager - Physical Security Systems

Sales Manager - Physical Security Systems

📣 Job AdNew

Thales

Full-time

About the Role

Thales is seeking a Sales Manager with specialized experience in Physical Security Systems to join its team in Riyadh, Saudi Arabia. This role is part of the KSA sales team within Thales SIX PRS SEC, focusing on developing order intake and driving growth for Thales Security Solutions & Services across the Kingdom. The position involves four key business areas: critical infrastructure protection, airport security, large events and crisis management, and safe & smart cities. The successful candidate will be responsible for architecting and delivering interoperable and secure information and telecommunications systems, utilizing digital technologies for physical protection and critical information systems.

With a 40-year presence in Saudi Arabia and a growing team, Thales is a provider of advanced solutions for defense, security, and civil operators. The company is involved in national projects contributing to the safety and security of critical infrastructure, electronic payment systems, and defense capabilities in the Kingdom. This position offers an opportunity to contribute to digital technologies and secure Saudi Arabia's future.

Key Responsibilities

  • Drive order intake and achieve required net margin for opportunities valued from hundreds of thousands to tens of millions of SAR.
  • Identify and develop new business opportunities within designated domains, engaging both existing and new customers.
  • Manage the end-to-end sales process, including opportunity qualification, proposal preparation and submission, and contract negotiation through to signature.
  • Develop and present value propositions in collaboration with internal and external stakeholders.
  • Coordinate with relevant Thales Global Business Units, such as Thales SIX and Thales CDI.
  • Manage transverse relationships with the Thales Country Director, Key Account Managers, Bid Managers, Marketing, Finance, and Legal departments.
  • Promote and lead dedicated working groups for new projects.
  • Establish and manage external partnerships with entities including Royal Commissions, municipalities, EPC companies, and Telecom providers.
  • Ensure proposed offers, in conjunction with partners, are optimized while protecting Thales' interests.
  • Contribute to the definition and implementation of business and sales strategies in cooperation with the Domain Leader, PRS Business Line, Country, and Sales Directorate (SIX).
  • Drive transformation towards new digital business models, focusing on Thales Security Digital Platform business development, and ensure business targets are met.
  • Provide efficient, transparent, and regular reporting to the KSA Sales Director, adhering to Thales sales processes.
  • Ensure comprehensive application of Thales sales processes, including gates, ethical rules, anti-trust rules, MYB, and SBP.
  • When acting as a capture leader, coordinate bid team efficiency and involvement to ensure high-quality proposal deliveries and achievement of results.
  • Champion and promote digital, disruptive, or innovative offers, particularly those related to the Security Digital Platform.
  • Provide focus and priorities to management and propose objectives.

Qualifications and Requirements

  • Master's/Bachelor's Degree in Sales or Engineering with a Sales specialization.
  • A minimum of 10 years of sales management experience in the GCC region, with a strong preference for the security domain.
  • Proven experience in selling end-to-end systems and solutions, including working with industrial partners.
  • Demonstrated experience in managing major accounts (*, EPC, Telecom) and establishing partnerships with large industrial companies.
  • A significant track record in selling complex solutions to demanding customers.
  • Successful experience in building and implementing growth strategies.
  • Proficiency in managing the sales process, including proposal preparation and contract negotiation.
  • Experience in developing and presenting value propositions.
  • Proven ability in stakeholder and partnership management.
  • Experience in driving digital business model transformation.

Required Skills

  • Extensive sales management expertise within the security domain.
  • Strong digital business acumen.
  • Proficiency in selling end-to-end systems and solutions, including collaboration with industrial partners.
  • Robust business background and a proven track record in the region, with deep knowledge and experience in Saudi Arabia and the broader GCC.
  • Expertise in critical infrastructure protection, airport security, large events and crisis management, and safe & smart cities.
  • Skilled in sales process management, proposal preparation, and contract negotiation.
  • Adept at developing compelling value propositions and managing diverse stakeholders.
  • Exceptional partnership management capabilities.
  • Proficient in implementing business strategies and driving digital business model transformation.
  • Excellent communication, business drive, transparency, and trustworthiness.
  • High adaptability, open-mindedness, strong listening skills, and tenacity.
  • Ability to perform under pressure on significant projects with demanding partners.
  • Strong teamwork, consensus-building, and leadership qualities.
  • Outstanding interpersonal skills, endurance, and negotiation capabilities.
  • Ability to understand customer expectations and ensure their acceptance internally.
  • Proficient in reporting and ensuring the thorough application of sales processes.
  • Skilled in coordinating bid teams for proposal quality and result achievement.
  • A proactive approach to promoting innovative offers, especially around digital security platforms.
  • Capability to provide focus, set priorities, and define objectives.
  • Ability to adapt to complex environments and organizations.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Fluency in English is required, and fluency in Arabic is essential. Knowledge of French would be an advantage. Thales offers career development opportunities within a global organization, including potential for international mobility.

breifcase+10 years

locationRiyadh

1 day ago
Cargo Sales Manager - Riyadh, KSA

Cargo Sales Manager - Riyadh, KSA

📣 Job AdNew

Qatar Airways

Full-time

About the Role

Qatar Airways is seeking a Cargo Sales Manager to join its Cargo Sales team in Riyadh, KSA. This role is responsible for managing direct cargo sales and marketing activities for Qatar Airways Cargo within the assigned territory. The primary objective is to achieve sales targets by effectively managing the commercial team, maximizing returns from the existing market, and identifying and penetrating new markets. The Cargo Sales Manager will also represent Qatar Airways Cargo at local sales-related cargo community events.

Key Responsibilities

  • Structure and implement a comprehensive business and marketing plan to optimize QR revenue and presence in the assigned territory, while managing and expanding the business.
  • Develop and maintain long-term strategic relationships with local and regional customers.
  • Negotiate short-, medium-, and long-term pricing initiatives that are mutually beneficial and consistent with the station's revenue goals and pricing guidelines.
  • Meet and/or exceed set Cargo revenue targets.
  • Conduct regular sales meetings with the freight forwarding community in the assigned territory and maintain an up-to-date customer database.
  • Assess station/regional market conditions, utilizing Key Market Data (*, CASS, WorldACD, Local Airport data) to identify trends, new prospects, activities of other airlines, and potential threats, providing appropriate recommendations and responses.
  • Introduce QR Cargo products and support their development within the assigned station/region, ensuring sales and high standards of service are maintained by providing effective and timely solutions to customer queries.
  • Contribute to the overall formulation and implementation of the global QR Cargo sales strategy to maximize short and long-term revenue opportunities.
  • Direct and control the General Sales Agents (GSAs) in the area to ensure QR cargo goals and objectives are consistently met.
  • Assist the Cargo/Regional Manager in preparing and controlling revenue budgets and costs.
  • Evaluate Qatar Airways' market share, traffic movements to and from the station, and other airline practices, identifying areas of concern and instigating remedial action.
  • Ensure QR's participation in sales campaigns and public events, collecting sales leads for circulation to concerned departments and stations to maximize QR market share and station/region contribution.
  • Provide weekly and monthly sales reporting to the Station/Regional Head for tracking of results against targets.
  • Monitor customer complaints for any emerging trends and, where appropriate, initiate corrective action plans with the respective responsible areas.

Qualifications and Requirements

  • Bachelor's Degree or equivalent qualification.
  • Minimum of 4 years of experience in airfreight sales management.
  • Demonstrated product and market knowledge for the Kingdom of Saudi Arabia.
  • Strong commercial acumen and the ability to identify market industry trends.
  • Proficiency in sales and strategic planning.
  • Knowledge of IATA / TACT Regulations.
  • Effective managerial skills, including the ability to delegate work, set clear direction, and manage workflow.
  • Strong mentoring and coaching skills, with the ability to train and develop subordinate skills.
  • Proven ability to foster teamwork among team members.
  • Excellent ability to build relationships and influence stakeholders.
  • Strong command of the English language, both written and verbal.

Required Skills

  • Airfreight Sales Management
  • Product and Market Knowledge
  • Commercial Acumen
  • Market Industry Trends Analysis
  • Sales and Strategic Planning
  • IATA / TACT Regulations
  • Managerial Skills
  • Mentoring and Coaching
  • Teamwork and Collaboration
  • Relationship Building
  • Influencing Skills
  • English Language Proficiency

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia.

breifcase2-5 years

locationRiyadh

1 day ago
Operation Director

Operation Director

📣 Job AdNew

Fakeeh Care Group

Full-time

About the Role

Fakeeh Care Group is seeking an experienced Operation Director to oversee the financial and operational performance of designated areas in Riyadh, Saudi Arabia. This role is responsible for ensuring adherence to contractual terms, implementing cost control systems, and managing stock and asset performance. The Operation Director will drive efficiency, ensure compliance, and uphold high standards of health, hygiene, and safety across operations. Reporting directly to the Chief Executive Officer, this full-time position requires a strategic leader with expertise in facility management and operational excellence, committed to Fakeeh Care's person-centered values.

Key Responsibilities

  • Manage the overall financial and operational performance of assigned areas in accordance with CEO guidelines.
  • Ensure strict adherence to the scope of work detailed in contractual terms and conditions.
  • Establish, maintain, and monitor strict cost control systems across all operational departments.
  • Ensure storage and stock control systems are up-to-date, monitoring stock rotation and validity.
  • Maintain company and client-owned assets and equipment in good order, controlling repair and replenishment costs.
  • Operate the contract within established budgetary margins.
  • Maintain constant liaison with the Client representative, fostering a strong working relationship.
  • Monitor the ordering of all supplies and requirements, both internally and from external suppliers.
  • Ensure the validity of all employee documentation (*, security passes, medical certificates, licenses, vacations) and manage timely renewals.
  • Ensure employee timesheets are accurately completed and submitted to Head Office on time each month.
  • Liaise with the Training Department for staff training initiatives.
  • Conduct job-specific training for employees within the individual's operations.
  • Perform annual staff evaluations and make recommendations for promotions, salary changes, employee of the month awards, and disciplinary actions, including termination where applicable.
  • Ensure employees are aware of and comply with company policies and procedures.
  • Maintain awareness of the KSA Labor Law and its stipulations, particularly regarding disciplinary action.
  • Manage leave schedules and submit requests for relievers to the CEO at least two months in advance.
  • Maintain strict confidentiality of all company financial information.
  • Compile and submit monthly reports to the CEO detailing all aspects of operations, highlighting problems encountered and actions taken for rectification.
  • Ensure reports cover maintenance activities, ongoing or new projects, supplier communications, and cost-effective service management enhancement schemes.
  • Transmit copies of all client correspondence, minutes of site meetings, and other relevant communications to the CEO immediately upon acknowledgment.
  • Ensure all offers to the Client are reviewed by the CEO prior to submission, involving Site Engineers where applicable.
  • Inform the CEO of any major repair and maintenance activities.
  • Ensure the highest standards of health, hygiene, and safety are maintained in operations, liaising closely with the company's CEO on these matters.
  • Closely monitor the performance of all department heads.
  • Adhere to safety regulations set by the company and the Client.
  • Provide a monthly safety statistics report for the entire operation.
  • Liaise with the Client on all safety-related matters.
  • Conduct safety meetings with department heads and establish a safety committee to monitor and update management on safety matters.
  • Perform any other duties requested by the CEO that are outside the normal routine but within the scope of work.
  • Take full responsibility and accountability for HSE policies and procedures.
  • Conform to the Company's Quality Assurance Program guidelines, based on ISO 9001:2000 ***
  • Perform all duties and tasks in a manner that supports Fakeeh's Person-Centered care values.
  • Actively contribute to continuous improvement initiatives within the scope of the role.
  • Adhere to safety protocols and proactively address job-related safety concerns.
  • Comply with cybersecurity policies and standards, participating in awareness training to prevent cyber threats.
  • Uphold Fakeeh Care's code of conduct, policies, and ethical standards.
  • Complete mandatory education as per requirements at least one month prior to expiration.

Qualifications and Requirements

  • Minimum of 10 years of operational experience.
  • At least 5 years of experience in a senior leadership or management role.
  • Experience in facility management within healthcare environments from well-reputed local or international companies.
  • Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
  • An MBA from an accredited university is required.
  • Excellent command of oral and written English and Arabic.

Required Skills

  • Facility Management
  • Healthcare Environments
  • Cost Control
  • Stock Control
  • Asset Management
  • Budget Management
  • Client Relationship Management
  • Staff Training
  • Performance Evaluation
  • Labor Law Compliance (KSA)
  • Confidentiality
  • Reporting
  • Maintenance Management
  • Project Management
  • Health, Hygiene, and Safety (HSE) Management
  • Quality Assurance
  • Continuous Improvement
  • Cybersecurity Policies
  • Leadership
  • Communication
  • Operations Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Fakeeh Care Group, a reputable healthcare organization.

breifcase+10 years

locationRiyadh

2 days ago
Manager - Tanfeeth

Manager - Tanfeeth

📣 Job AdNew

D360 Bank

Full-time

About the Role

D360 Bank is seeking a dedicated Manager - Tanfeeth to oversee and manage all activities associated with the Tanfeeth program. This role is instrumental in supporting the program's objectives and ensuring the timely, high-quality execution of all related processes. The successful candidate will be responsible for case closure, liaising with the Saudi Central Bank (SAMA), and monitoring the program's technical aspects.

Key Responsibilities

  • Manage all Tanfeeth program activities, ensuring tasks and alerts are handled in strict accordance with program guidelines.
  • Ensure the timely completion of all Tanfeeth alerts within SAMA's stipulated turnaround times and promptly resolve any arising issues.
  • Communicate effectively with SAMA regarding actions required for cases related to Tanfeeth instructions.
  • Liaise with the SAMA Technical team to address any technical issues encountered with the Tanfeeth system or WatheegEdge.
  • Collaborate with other departments to promptly address any requirements or dependencies associated with Tanfeeth alerts.
  • Work cross-functionally to facilitate the smooth processing of Tanfeeth-related activities and alerts across various teams.
  • Maintain accurate and comprehensive records of all Tanfeeth-related activities, including alerts, escalations, and their resolutions.
  • Handle requests and monitor activities within the Tanfeeth Portal and SAMA Net Portal, ensuring all requests are processed accurately and on time.
  • Manage requests within the Watheqedge System and follow up with relevant stakeholders to ensure prompt resolution and provide status updates.
  • Communicate with SAMA to discuss issues pertaining to SAMA Net cases and manage their closure in compliance with all rules and regulations.
  • Provide support for compliance-related requests, ensuring they are addressed in a timely and compliant manner.
  • Support the bank by mitigating the risk of exposure to failures in executing Tanfeeth and SAMA Net instructions, thereby preventing irregularities and reputational risks.
  • Escalate any potential inability to meet SAMA requirements or respond to SAMA cases to the Head of Tanfeeth.
  • Manage Tanfeeth and SAMA Net Dashboards on a 24/7 basis and escalate any abnormal traffic of cases.
  • Provide on-the-job training and awareness to newly joined Tanfeeth staff and monitor their performance as needed.
  • Perform any other duties assigned by the line manager that are related to the nature of the work.
  • Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Qualifications and Requirements

  • A tertiary-level qualification from an internationally recognized institution is preferred.
  • Recommended experience of 3 to 5 years in the same or a similar domain.
  • Proven experience as a professional capable of delivering on difficult technical tasks.
  • Experience in project implementation is required.
  • Must be self-sufficient at work and capable of taking responsibility for small projects.
  • Previous experience providing technical supervision to junior staff is beneficial.

Required Skills

  • Data Collection and Analysis
  • Ethical Culture
  • Regulatory Compliance
  • Collaboration
  • Communication
  • Digital Fluency
  • Teamwork
  • Attention to Details
  • Intellectual curiosity
  • Strong organizational skills
  • Meticulous attention to detail
  • Ability to handle sensitive information with discretion and integrity

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

breifcase2-5 years

locationRiyadh

1 day ago
Logistics & Delivery Manager

Logistics & Delivery Manager

📣 Job AdNew

Floward

Full-time

About the Role

Floward is seeking a Logistics & Delivery Manager to oversee all logistics operations across Saudi Arabia. This role is responsible for ensuring the efficient, scalable, and cost-effective execution of last-mile delivery, transportation, fleet management, supplier performance, and vending operations. The ideal candidate will possess a strategic mindset to balance operational excellence with forward-thinking planning, foster strong supplier partnerships, and lead multi-city logistics teams in a dynamic environment.

Key Responsibilities

  • Develop and maintain the KSA logistics strategy, aligning operational roadmaps with Floward's commercial growth ambitions across all logistics streams.
  • Build and manage the annual logistics operating plan and budget, ensuring adequate resource allocation for current needs and future scalability.
  • Identify and address structural inefficiencies across last-mile, mid-mile, employee transport, fleet, and vending operations through cross-functional initiatives.
  • Represent KSA logistics in regional and group-level forums, balancing alignment with group standards and KSA-specific operational realities.
  • Maintain a proactive view of the logistics landscape, including technology, regulation, and market capacity, to inform strategy development.
  • Manage the KSA logistics supplier ecosystem, including 3PLs, last-mile couriers, employee transport operators, workshop vendors, and vending replenishment partners.
  • Lead end-to-end supplier lifecycle management, from sourcing and tendering to negotiation, contracting, onboarding, and renewal.
  • Establish and manage a structured supplier performance management process, including regular business reviews, scorecards, and escalation paths.
  • Drive commercial value through ongoing renegotiation, volume consolidation, and rate benchmarking to ensure competitive logistics pricing.
  • Ensure all supplier agreements are documented, tracked, and renewed proactively, protecting Floward's operational and financial interests.
  • Oversee day-to-day logistics execution across all KSA cities, ensuring last-mile dispatch, mid-mile movements, and warehouse-to-hub transfers operate within defined service windows.
  • Lead the design and governance of dispatch and routing processes to improve efficiency and standardize operations.
  • Manage fleet availability and maintenance programs to ensure vehicles are road-ready, compliant, and efficiently utilized.
  • Build and execute peak-season capacity plans, coordinating with suppliers, warehouse, and commercial teams to manage demand surges.
  • Oversee the vending replenishment supply chain, ensuring route efficiency, product availability, and cold-chain integrity.
  • Manage the employee transportation program to ensure cost-effectiveness and reliability.
  • Lead, develop, and hold accountable a multi-city logistics team, establishing clear roles and performance expectations.
  • Assess current logistics capabilities and address gaps through hiring, coaching, or structural changes.
  • Foster a unified logistics culture across KSA cities, promoting shared standards and accountability.
  • Act as a visible leader on the ground, spending time across cities to understand frontline realities and remove operational barriers.
  • Establish regular team reviews, operational debriefs, and cross-city communication for continuous improvement.
  • Ensure all logistics operations comply with KSA regulatory requirements, including driver licensing, vehicle inspection, and transport regulations.
  • Maintain accurate documentation for cross-border shipments and coordinate with customs brokers and compliance teams.
  • Embed HSE standards across the logistics function, including driver safety protocols and incident reporting.
  • Ensure logistics data is accurately captured and flows into Floward's core systems in a timely manner.
  • Identify operational and commercial risks within the logistics network and maintain contingency plans.

Qualifications and Requirements

  • 8-12 years of experience in logistics or supply chain management, with at least 5 years in KSA or the GCC.
  • Proven experience managing multi-city logistics operations across Saudi Arabia.
  • Strong background in managing logistics suppliers, 3PLs, tenders, and commercial negotiations.
  • Experience overseeing logistics budgets and cost optimization initiatives.
  • Knowledge of fleet operations, transportation management, and logistics technology platforms.
  • Experience within e-commerce, retail, FMCG, perishables, or cold-chain environments is highly preferred.
  • Strong leadership, stakeholder management, and problem-solving capabilities.
  • Bachelor's degree in Supply Chain, Logistics, Engineering, Business Administration, or a related field.
  • Fluent in Arabic and English.
  • Valid KSA driving license and willingness to travel across KSA as required.

Required Skills

  • Logistics Strategy
  • Operational Planning
  • Budget Management
  • Last-Mile Delivery
  • Transportation Management
  • Fleet Management
  • Supplier Performance Management
  • Vending Operations
  • Commercial Management
  • Supplier Negotiation
  • Contract Management
  • Operations Management
  • Dispatch and Routing
  • Warehouse Management
  • Cold Chain Management
  • Employee Transportation
  • Team Leadership
  • Performance Management
  • Problem-Solving
  • Stakeholder Management
  • Regulatory Compliance
  • HSE Standards
  • Risk Management
  • E-commerce Logistics
  • Retail Logistics
  • FMCG Logistics
  • Perishables Logistics

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires travel across KSA as needed to manage operations in multiple cities.

breifcase+10 years

locationRiyadh

1 day ago
Service Delivery Manager

Service Delivery Manager

📣 Job AdNew

Motorola Solutions

Full-time

About the Role

Motorola Solutions is looking for a specialized Service Delivery Manager to oversee the operational health and lifecycle support of customer systems. This vital role ensures consistent service delivery in line with contractual obligations, focusing on customer success and continuous quality improvement. The Service Delivery Manager acts as the primary interface between Motorola Solutions and its customers, fostering strong relationships and advocating for customer needs within the organization. This position is essential for managing and guiding specialized technical team leaders, including Incident Managers, Support and Operations teams, Upgrade and Deployment leads, KPI and Analytics Reporting leads, Drive Test leads, and Knowledge Transfer leads. The role is critical for the seamless operation of Mission Critical Push-to-Talk (MCPTT) applications and supports a 24/7 operational environment.

Key Tasks and Responsibilities

  • Provide oversight of the operational health of customer systems from service delivery to lifecycle support.
  • Ensure and manage internal and external resources for service delivery and maintain compliance with customer contractual obligations.
  • Establish standard procedures to ensure consistent high service performance and monitor employee performance.
  • Evaluate customer feedback to develop and implement quality improvement processes.
  • Oversee the dedicated Upgrade and Deployment team responsible for implementing software patches, rollbacks, updates, and deployments across all lab and production systems.
  • Guide the KPI and Analytics Reporting team to generate comprehensive system performance reports, Kodiak Analytic reports, and Drive Test reports to ensure service quality and compliance with Service Level Agreements (SLAs).
  • Oversee the verification of change management, Wave mobile application acceptance testing, and drive test processes in coordination with third-party vendors.
  • Manage the Knowledge Transfer lead to facilitate comprehensive user engagement, onboarding, fleet mapping, and ongoing customer training development.
  • Collaborate closely with the Customer Success Manager (CSM), Incident Managers, and supporting functions (HR, Commercial, Procurement) to align strategic goals and ensure continuous service improvement.
  • Facilitate customer success by adhering to global service delivery processes.
  • Act as the key interface between Motorola Solutions and the customer.
  • Lead the transition and transformation of project operations into managed services.
  • Ensure that procedures and plans established for the customer align with organizational goals and are fully implemented to achieve service level objectives.
  • Attend important meetings on behalf of the service delivery team or assign representatives.
  • Provide recommendations for changes to technology or procedures for the customer.
  • Prepare and present periodic reports to customer stakeholders.
  • Analyze system performance and facilitate improvement recommendations.
  • Propose new strategies to maintain or improve service delivery quality and reduce costs.
  • Conduct regular research and attend seminars to learn improved service delivery procedures and processes.
  • Collect data and information on customer satisfaction, inquiries, and complaints.
  • Plan, manage, and execute customer meetings to present service delivery reports and improvements.
  • Ensure permanent customer satisfaction and continuously collect data on customer satisfaction, inquiries, and complaints.
  • Maintain a positive relationship with customers.
  • Identify customer needs and ensure the service provider can meet them through an appropriate catalog of services.
  • Act as a customer advocate within Motorola Solutions and represent Motorola Solutions to the customer.
  • Support the customer in maximizing the benefits and outcomes of managed services.
  • Conduct analysis of issues and problems.
  • Lead escalation efforts across internal functional groups to resolve issues impacting service or customer business.
  • Provide support regarding contractual obligations and SLAs.
  • Educate service delivery team members on new plans and their impact on service delivery.
  • Evaluate individual and team performance of team members.
  • Organize and chair meetings with the service delivery team.
  • Responsibility for training service delivery resources.
  • Prepare and present reports on team performance and service delivery metrics.

Qualifications and Requirements

  • Diploma or Degree in Engineering (Electrical) or a related discipline.
  • ITIL v4 certification.
  • High level of understanding of communication systems and IP networks.
  • Minimum of 2 years of experience in project planning and transition to operations and maintenance phase.
  • Minimum of 5 years of experience in managing a service delivery team, ideally with a focus on operations and maintenance.
  • High-level experience in telecommunications or public safety.
  • Excellent theoretical and practical problem-solving skills.
  • Ability to work independently.
  • Technical proficiency.
  • The candidate will be subject to local Saudization requirements, which may require specific educational degrees related to the role to obtain a work permit.

Required Skills

  • Communication Systems
  • IP Networks
  • Service Delivery Operations
  • Customer Success
  • Quality Improvement
  • Change Management
  • Performance Monitoring
  • Reporting
  • Analytics
  • Knowledge Transfer
  • User Engagement
  • Training Development
  • Cross-functional Collaboration
  • Problem Solving
  • Teamwork
  • Planning
  • Time Management
  • Prioritization
  • Multitasking
  • Meeting Deadlines
  • Customer Service
  • Consulting
  • Coordination
  • ITIL v4
  • Excellent communication skills (verbal, written, and presentation in both English and Arabic).
  • Excellent customer service skills with a focus on complete customer satisfaction.
  • Effective consulting and coordination skills.
  • Good planning and time management skills.
  • Ability to prioritize, multitask, and meet deadlines.
  • Developed interpersonal and teamwork skills.

Additional Role Information

This role is a Service Delivery Manager position at Motorola Solutions Arabia, Inc., Saudi Branch, based in Riyadh, Saudi Arabia. The position requires 5-10 years of experience and is full-time. Travel may be required 25-50% of the time, with local transportation provided. This position is intended for experienced individuals.

breifcase5-10 years

locationRiyadh

1 day ago
Sr Manager - Sales

Sr Manager - Sales

📣 Job AdNew

Tata Communications

Full-time

About the Role

Tata Communications is seeking a seasoned Sr Manager - Sales to join its team in Riyadh, Saudi Arabia. This role is focused on driving business growth within the Middle East region, specifically by engaging with telecom operators. The position involves cultivating strategic customer relationships, leading sales teams, and managing the entire sales lifecycle, including commercial modeling and deal structuring. The ideal candidate will possess deep regional customer connections, strong commercial acumen, and the ability to articulate complex telecom System Integration (SI) capabilities into compelling customer value propositions.

Key Responsibilities

  • Drive revenue growth for Tata Communications Transformation Services (TCTS) offerings, including network integration, deployment, managed services, and transformation programs.
  • Manage the complete sales lifecycle, from lead identification and qualification through solutioning, proposal development, negotiation, and deal closure.
  • Develop and execute comprehensive account strategies for key telecom operator customers within the region.
  • Identify new business opportunities within existing accounts through effective account mining and cross-sell/up-sell initiatives.
  • Maintain robust CXO-level relationships with telecom operators, MVNOs, and strategic partners across the region.
  • Serve as the primary liaison between customers and internal stakeholders, including solutioning, delivery, finance, and legal teams.
  • Represent the organization effectively in customer meetings, RFP discussions, executive briefings, and negotiations.
  • Gain a thorough understanding of customer business priorities and align TCTS SI offerings to their strategic transformation roadmaps.
  • Lead commercial modeling efforts, including pricing strategies, cost structures, margin analysis, and business case development.
  • Ensure deal profitability and adherence to all financial and commercial governance policies.
  • Provide strong commercial input and risk assessment to support RFP and tender responses.
  • Drive contract negotiations collaboratively with legal and finance departments.
  • Lead, mentor, and manage regional sales teams to ensure target achievement and foster capability development.
  • Establish clear sales targets, Key Performance Indicators (KPIs), and performance metrics for the sales team.
  • Collaborate closely with pre-sales, solution engineering, delivery, Supply Chain Management (SCM), and finance teams to ensure seamless deal execution.
  • Provide valuable market feedback to internal teams to support service enhancement and portfolio evolution.
  • Monitor market trends in telecom networks, system integration, 4G/5G, cloud, and managed services.
  • Contribute to the development of regional go-to-market strategies and annual operating plans.
  • Support strategic partnerships and alliances that are relevant to TCTS service growth.

Qualifications and Requirements

  • Bachelor's degree in Engineering, Telecommunications, Business, or a related field.
  • MBA or equivalent qualification is preferred.
  • 12-18+ years of experience in telecom sales or system integration sales, with significant exposure to operator accounts.
  • Proven track record of successfully closing large, complex telecom SI deals.
  • Prior experience in sales or selling telecom SI service portfolios is highly desirable.

Required Skills

  • Strong understanding of Telecom System Integration services, including Network Integration, Deployment, Managed Services, and Transformation.
  • Proven expertise in sales lifecycle management for complex telecom solutions.
  • Excellent commercial modeling and financial analysis skills.
  • Strong customer relationship management and negotiation capabilities.
  • Experience managing large, multi-country operator accounts.
  • Effective leadership skills with the ability to manage and scale sales teams.
  • Proficient communication, presentation, and stakeholder management skills.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive engagement within the Middle East region.

breifcase+10 years

locationRiyadh

1 day ago
Human Resources Specialist

Human Resources Specialist

The origin of the burger

SR 7,000 - 8,000 / Month dotFull-time

Job Description:
Aasl Burger Company is looking for a Human Resources Specialist with experience in managing administrative operations and human resources related to government platforms and employee affairs, with the ability to follow up on official procedures, salaries, and compliance with approved labor regulations.

Tasks and Responsibilities:

  • Managing and following up on government platforms such as: Qiwa, Social Security, Muqeem, Mudad, Baladi, and others.
  • Following up on the issuance and renewal of licenses, permits, and records related to the company and employees.
  • Preparing and processing salaries and monthly entitlements accurately.
  • Preparing final settlements and end-of-service settlements.
  • Following up on contracts, renewals, and terminations of services.
  • Following up on vacations, absences, attendance, and departures.
  • Preparing letters, definitions, and administrative decisions related to employees.
  • Ensuring compliance with labor regulations and the company's internal policies.
  • Coordinating with various departments regarding employee affairs and government procedures.
  • Preparing periodic reports related to human resources and administrative operations.

Qualifications and Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or equivalent.
  • Previous experience in human resources and administrative affairs.
  • Strong knowledge of government platforms and Saudi labor regulations.
  • Experience in salaries, settlements, and employee procedures.
  • Organizational skills and high accuracy in work.
  • Proficiency in using Microsoft Office programs and human resources systems.

Benefits:

  • Professional work environment.
  • Opportunities for development and career growth.
  • Competitive salary and benefits based on experience and competence.

breifcase2-5 years

locationAl Nuzha, Riyadh

27 days ago
Operations Lead

Operations Lead

📣 Job AdNew

Oivan

Full-time

About the Role

Oivan is seeking an experienced Operations Lead to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing daily operations, ensuring service delivery, maintaining platform reliability, and driving continuous improvement for the Sakani and Ejar platforms. The Operations Lead will focus on guaranteeing platform availability, achieving operational excellence, managing incidents, preparing for disaster recovery, and fostering collaboration across business, development, infrastructure, security, QA, and external vendor teams. Reporting to the IT Operations Manager or Head of Technology Operations, this full-time position requires a strategic thinker with proven experience in managing complex IT environments and a strong understanding of operational governance, service reliability, and platform operations.

Key Responsibilities

  • Lead comprehensive operational support for the Sakani and Ejar platforms, ensuring continuous availability, stability, optimal performance, and reliability.
  • Oversee the management and health of production and non-production environments.
  • Monitor and report on key operational performance indicators (KPIs), Service Level Agreements (SLAs), and service health metrics.
  • Drive and implement initiatives for continuous service improvement across all operational aspects.
  • Lead and coordinate Major Incident Management activities for swift and effective resolution of critical issues.
  • Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
  • Conduct Root Cause Analysis (RCA) for incidents and ensure implementation of corrective and preventative actions.
  • Track recurring issues and champion the development of long-term solutions to enhance platform stability.
  • Oversee production deployments, releases, and scheduled maintenance activities with minimal service disruption.
  • Ensure operational readiness for all major releases, including reviews of implementation and rollback plans.
  • Ensure strict compliance with established change management processes and governance standards.
  • Collaborate with DevOps teams to enhance automation, improve reliability, and optimize operational efficiency.
  • Ensure the maintenance and enhancement of monitoring, logging, alerting, and observability capabilities.
  • Provide support for Kubernetes, cloud infrastructure, CI/CD pipelines, and general platform operations.
  • Drive operational excellence through strategic implementation of automation and process optimization.
  • Lead Disaster Recovery (DR) planning, testing, and execution activities to ensure business continuity.
  • Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are consistently met during DR events.
  • Maintain up-to-date operational runbooks and recovery procedures.
  • Coordinate periodic DR drills and readiness assessments.
  • Act as the primary operational point of contact for business and technical stakeholders.
  • Coordinate with internal teams, external vendors, and service providers to ensure seamless operations.
  • Prepare and present operational reports, service reviews, and executive updates.
  • Facilitate operational governance and service review meetings.
  • Manage vendor performance against agreed SLAs, ensuring service quality and responsiveness.
  • Coordinate operational activities with third-party providers and handle escalations.
  • Monitor platform performance, utilization, and capacity trends to identify potential issues and optimization opportunities.
  • Identify and address performance bottlenecks.
  • Plan for future capacity requirements and scalability improvements.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
  • Support security audits, risk assessments, and compliance initiatives.
  • Track and actively mitigate operational risks.

Qualifications and Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
  • A minimum of 8 years of progressive experience in IT Operations, Service Delivery, Infrastructure Management, or DevOps roles.
  • A minimum of 3 years of experience in a leadership or management capacity.
  • Proven experience managing large-scale enterprise platforms and critical business services.
  • Demonstrated experience working effectively with cross-functional teams and managing relationships with external vendors.

Required Skills

  • Operations Management
  • Service Delivery
  • Reliability Engineering
  • Continuous Improvement Methodologies
  • Incident Management
  • Disaster Recovery Planning and Execution
  • Cross-functional Collaboration
  • Root Cause Analysis (RCA)
  • Release Management
  • Change Management
  • DevOps Principles and Practices
  • Automation Strategies
  • Kubernetes
  • Cloud Infrastructure Management
  • CI/CD Pipeline Management
  • Business Continuity Planning
  • Stakeholder Management
  • Vendor and Service Management
  • Performance Management
  • Capacity Planning
  • Security Best Practices
  • Risk Management
  • Compliance Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various internal teams and external vendors.

breifcase+10 years

locationRiyadh

1 day ago
Field Force Manager (Therapeutic Dermatology) - Central & Eastern Regions

Field Force Manager (Therapeutic Dermatology) - Central & Eastern Regions

📣 Job AdNew

Galderma

Full-time

About the Role

Galderma, a leader in dermatology, announces the need for a dynamic Field Manager for the Therapeutic Dermatology division, to cover the Central and Eastern regions of Saudi Arabia. Galderma, operating in approximately 90 countries, is committed to advancing dermatology through an innovative, science-based portfolio. This role plays a pivotal part in the success of the prescription pharmaceutical field sales team, ensuring the achievement of regional and business objectives.

Key Responsibilities

  • Lead, motivate, and develop the prescription pharmaceutical field sales team to ensure the achievement of regional objectives, Key Performance Indicators (KPIs), and overall business goals.
  • Drive effective scientific engagement with dermatologists, hospitals, key accounts, and healthcare professionals to promote product awareness, medical knowledge, and patient support initiatives.
  • Ensure successful execution of marketing strategies, promotional campaigns, and field excellence initiatives in alignment with the overall business strategy.
  • Build strong, long-term relationships with Healthcare Professionals (HCPs), Key Opinion Leaders (KOLs), hospitals, and strategic stakeholders to enhance Galderma's scientific positioning and drive business growth.
  • Develop comprehensive regional plans, optimize field force structure, and periodically assess coverage effectiveness to maximize productivity and customer reach.
  • Coach and support sales representatives through regular field visits, performance reviews, and development plans to enhance their scientific communication and execution capabilities.
  • Analyze market trends, competitor activities, and customer insights to identify opportunities, anticipate challenges, and implement relevant action plans.
  • Collaborate closely with marketing, medical, sales, and other cross-functional teams to align on business priorities, educational initiatives, and customer engagement strategies.
  • Support the development and execution of healthcare professional education programs, scientific meetings, and training initiatives to broaden engagement and foster customer relationships.
  • Guide the team in effectively communicating the Integrated Dermatology Strategy (IDS) and ensure consistent execution of multiple portfolio opportunities in the field.
  • Partner with sales and marketing teams to identify synergistic opportunities across Galderma's portfolio and maximize overall commercial impact.
  • Ensure accuracy of reporting, monitor KPIs, analyze regional performance, and implement corrective actions as needed.
  • Maintain full compliance with company policies, ethical standards, legal requirements, and local healthcare regulations in all business activities.

Qualifications and Requirements

  • University degree in Pharmaceutical Sciences or equivalent.
  • Proficiency in English, especially in business communication, written correspondence, and presentations.
  • Arabic language proficiency is mandatory.
  • Experience in dermatology is required.
  • A background in pharmacy or healthcare is essential.
  • Minimum of 3-5 years of sales management experience is required.
  • Mandatory experience in leading successful teams.

Required Skills

  • Dermatology
  • Sales Management
  • Team Leadership
  • Scientific Engagement
  • Marketing Strategy Execution
  • Relationship Management
  • Territory Planning
  • Performance Analysis
  • Market Trend Analysis
  • Cross-functional Collaboration
  • HCP Education Program Development
  • Compliance

Work Environment and Location

This position requires full-time commitment and is based in Riyadh, Saudi Arabia. At Galderma, we value diversity and respect the dignity and rights of every employee. We offer a unique opportunity to gain new and challenging work experiences, empowering each employee and fostering their personal growth while meeting business needs.

breifcase2-5 years

locationRiyadh

1 day ago
Head Of Operations

Head Of Operations

📣 Job AdNew

Sanabil Studio

Full-time

About the Role

Sanabil Studio is a venture builder focused on transforming bold ideas into thriving businesses through industry expertise, technology, and startup acumen. We support ventures from inception to launch with seed funding and hands-on guidance. TradePay, a Sanabil Studio venture, is developing essential trade finance infrastructure for the Fast-Moving Consumer Goods (FMCG) sector in Saudi Arabia. The company aims to revolutionize supplier credit by replacing informal arrangements with structured, data-driven working capital solutions, empowering small merchants and mitigating credit risk for suppliers.

We are seeking a highly experienced Head of Operations to establish and lead TradePay's operational backbone. This role reports directly to the CEO and is critical for scaling operations. The position is located in Riyadh, Saudi Arabia, and is a full-time role.

Key Responsibilities

  • Design and build TradePay's end-to-end collections infrastructure and execution workflows.
  • Manage repayment reminder strategies across various channels including SMS, WhatsApp, phone calls, and automated payment systems.
  • Oversee outbound collections activities, including promise-to-pay tracking, escalation workflows, and coordination for legal recovery.
  • Manage relationships with third-party collections partners and develop comprehensive collections dashboards and reporting.
  • Oversee merchant onboarding operations, including the collection of Know Your Business (KYB)/Know Your Customer (KYC) documents, account activation, and maintenance of merchant operational records.
  • Build and manage the merchant support function, addressing inquiries related to repayments, operational issues, complaints, and escalations.
  • Design and manage dispute resolution workflows, coordinating with suppliers and merchants to resolve issues and maintain accurate audit trails.
  • Oversee merchant repayment processing, payment reconciliation, settlement coordination, and the resolution of payment exceptions.
  • Manage operational relationships with key stakeholders including FMCG suppliers, distributors, force automation providers, marketplaces, payment providers, collection agencies, and KYB/KYC providers.
  • Produce daily collections reports, delinquency and aging reports, and operational Key Performance Indicator (KPI) dashboards.
  • Develop scalable operational processes, Standard Operating Procedures (SOPs), and controls, and collaborate with Product and Engineering teams to automate manual workflows.

Qualifications and Requirements

  • A minimum of 8 years of experience in fintech, lending, BNPL, payments, collections, customer operations, or financial services operations.
  • Proven experience in building operational functions from scratch.
  • Strong collections and customer servicing experience.
  • Experience managing operational teams and third-party vendors.
  • Strong analytical and reporting capabilities.
  • Experience working within a startup or high-growth company environment.
  • Experience within Saudi Arabia or the GCC region.

Required Skills

  • Collections
  • Customer Servicing
  • Team Management
  • Vendor Management
  • Analytical Skills
  • Reporting

Role Success and Growth

Success in this role will be measured by the establishment of a scalable collections infrastructure, the implementation of an automated reminder and collections engine, the operation of the merchant support function to defined Service Level Agreements (SLAs), the availability of real-time operational reporting and dashboards, fully controlled reconciliation and settlement processes, an operational dispute management framework, and achieving operational readiness for national scale. This position offers a clear growth path to Chief Operations Officer as TradePay expands its operational infrastructure across the region.

The hiring process includes an introductory recruiter conversation, a Founder interview, an operations case study and practical exercise, and reference checks.

breifcase+10 years

locationRiyadh

2 days ago
Commercial Manager

Commercial Manager

📣 Job AdNew

ABYATONA Real Estates

Full-time

About the Commercial Manager Role

ABYATONA Real Estates is seeking a Commercial Manager to join its team in Riyadh, Saudi Arabia. This full-time, on-site position involves overseeing daily commercial operations, managing contracts, and ensuring the strategic alignment of business objectives with financial targets. The role is central to developing robust business plans, analyzing market trends, and leading teams to achieve organizational goals, contributing to the company's mission of building sustainable urban communities.

As a key member of the organization, the Commercial Manager will collaborate with internal and external stakeholders to drive growth and ensure the successful execution of projects. ABYATONA Real Estates is dedicated to delivering projects that foster growth and connectivity, and this role is integral to promoting excellence in real estate development.

Key Responsibilities

  • Oversee and manage daily commercial operations to ensure efficiency and profitability.
  • Develop and implement comprehensive business plans that align with organizational objectives.
  • Analyze market trends and provide strategic insights to inform decision-making.
  • Manage and negotiate contracts with clients, suppliers, and partners to secure favorable terms.
  • Optimize financial performance through effective commercial strategies and cost management.
  • Lead and motivate cross-functional teams to achieve project goals and organizational targets.
  • Ensure seamless collaboration between various departments and external stakeholders.
  • Drive growth initiatives and contribute to the overall success of ABYATONA Real Estates' projects.

Qualifications and Experience

  • Proven experience in Commercial Management and Contract Management.
  • Demonstrated ability in Business Planning and strategic alignment.
  • Strong Analytical Skills with the capacity to assess market trends and make data-driven decisions.
  • Experience in Team Management, including leading and motivating diverse teams.
  • Excellent negotiation skills with a track record of successful agreements.
  • A Bachelor's degree in Business Administration, Management, or a related field.
  • 5-10 years of relevant experience.

Required Skills

  • Commercial Management
  • Contract Management
  • Business Planning
  • Analytical Skills
  • Team Management
  • Negotiation
  • Communication (written and verbal)
  • Leadership qualities

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires the ability to thrive in a fast-paced work environment. Collaboration and effective communication are essential for success in this role.

breifcase5-10 years

locationRiyadh

1 day ago
Head of Revenue Operations MEA North

Head of Revenue Operations MEA North

📣 Job AdNew

SAP

Full-time

About the Role

SAP is seeking a Head of Revenue Operations MEA North to join its Go-to-Market Operations team. Reporting to the Office of the CEO's Strategy & Operations organization, this role is responsible for the planning, delivery, and execution of complex business operations processes across the customer lifecycle within the MEA North region. The position will drive innovation, consistency, automation, and simplicity in business operations to ensure world-class field revenue operations aligned with business goals, financial objectives, strategic imperatives, and organizational requirements. This role champions the MEA NORTH region in alignment with the Regional Operational Excellence Framework, overall Transformation strategy, and go-to-market evolution, establishing an execution playbook and supporting practices across all functions, channels, and business units to foster a Cloud-centric operations culture.

SAP fosters a culture of continuous learning, skill growth, and well-being, impacting over 20 industries and 80% of global commerce. This role offers challenging yet meaningful work within a supportive environment.

Key Responsibilities

  • Lead the MEA NORTH Revenue Operations teams, providing comprehensive support across all phases of the Customer journey.
  • Drive Revenue Operations practices, cadences, and KPIs across the ONE Customer Value Journey.
  • Provide critical insights to business and leadership on Operational KPIs, including Coverage, Quota allocation & Attainment, Productivity, and Forecast Accuracy.
  • Develop and deploy corrective measures and best practices to meet and exceed KPI targets, contributing to the evolution of Cloud metrics and business goals.
  • Inspire and guide organizational excellence, driving next-generation practices, processes, and KPIs to deliver Customer Lifetime Value in the cloud, aligned with regional guidelines.
  • Serve as a thought leader, proposing continuous innovation and optimization of the business operation function and driving organizational excellence at the MEA NORTH level, sharing best practices regionally and globally.
  • Act as a credible spokesperson for CS business operations initiatives within MEA NORTH.
  • Leverage innovative thinking with pragmatic execution to deliver world-class Cloud-centric operations across all phases of the Customer journey.

Qualifications and Requirements

  • Proven experience managing complex businesses and functions with a structured set of initiatives and programs.
  • A track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes that deliver measurable business success.
  • Demonstrated expert ability and readiness to lead in businesses/functions requiring high degrees of complex cross-organizational interaction and collaboration under aggressive timelines and significant market pressure.
  • Demonstrated track record leading customer-facing, sales, services, support, or business operations organizations; global sales, services, support, or customer engagement leadership is desired.
  • Ability to successfully collaborate across cultures and demonstrate accountability.
  • Experience in driving operational innovation based on new CLTV models, with a deep understanding of the customer and organizational landscape, as well as internal and external business factors.
  • Possess a positive internal and external brand, be well-networked, and well-positioned within MEA NORTH.
  • Proficiency in Excel, data-driven tools, SAC, and data analysis.
  • Experience in communicating with C-level executives.
  • Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.

Required Skills

  • Leadership and Vision
  • Transformation and Strategy Execution
  • Organizational and Operational Complexity Management
  • Cross-Organizational Interaction and Collaboration
  • Business Performance Management
  • Customer-facing Operations (Sales, Services, Support, Customer Engagement)
  • Accountability and Cross-Cultural Experience
  • Innovation and Continuous Improvement
  • Brand Development and Networking
  • Data Analysis and Proficiency in Excel, SAC
  • C-level Communication
  • Sales Acumen (Forecasting, Business Planning, Strategic Planning, Performance Management)
  • Adaptability and Flexibility under Pressure
  • Emotional Intelligence
  • Clear Written and Spoken Communication
  • Prioritizing Customer Needs
  • Developing Leaders and Promoting Inclusion
  • Teamwork and Execution Excellence
  • Integrity, Ethics, Transparency, and Trust Building
  • Valuing Diversity
  • Optimism

Work Environment and Details

This is a full-time, regular position with SAP, based in Riyadh. The role is classified as Management, with expected travel between 0-10%. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.

breifcase0-1 years

locationRiyadh

1 day ago
Technical Presales Manager

Technical Presales Manager

📣 Job AdNew

iFLYTEK Co., Ltd.

Full-time

About the Role

iFLYTEK Co., Ltd. is seeking a Technical Presales Manager to join our team in Riyadh, Saudi Arabia. This full-time position is focused on driving business growth through the development and delivery of smart home solutions and the effective management of channel partnerships within the region. The role requires a strong understanding of smart home technologies, excellent communication skills, and the ability to analyze market trends and competitive landscapes to bridge customer needs with product development.

Key Responsibilities

  • Capture customer requirements and develop tailored smart home solutions by coordinating with product and R&D teams, and preparing presales materials.
  • Analyze industry and channel trends to formulate and implement effective channel strategies, providing multidimensional support (sales, technical, product) to channel partners.
  • Maintain communication with channel partners, drive product marketing and service implementation, and gather market and customer requirement information.
  • Expand channel resources in line with the company's marketing strategy, select partners, and develop and drive channel cooperation plans.
  • Conduct localized channel enablement by exploring customer needs and pain points, considering regional market characteristics, to enhance partners' service capabilities.
  • Track industry trends and related product solutions, conduct competitive analysis and benchmarking, and assess market competition.
  • Share analytical insights with sales and product teams to support business decisions and strategy optimization.

Qualifications and Requirements

  • Bachelor's degree or above in Linguistics, International Trade, Marketing, Business Administration, Computer Science, Electronics, or related fields.
  • A minimum of 5 years of overseas sales experience.
  • At least 3 years of experience in local/regional operational management.
  • Strong interpersonal and communication skills.
  • Keen market sensing ability.
  • Solid problem-solving and adaptability skills.
  • Highly goal-oriented with strong self-motivation.
  • Background and technical experience in security systems or smart home products is preferred.
  • Strong technical judgment is preferred.

Required Skills

  • Smart Home Products
  • Solution Development
  • Channel Management
  • Business Development
  • Market Analysis
  • Competitive Analysis
  • Interpersonal Skills
  • Communication Skills
  • Market Sensing
  • Problem-Solving
  • Adaptability
  • Security Systems (preferred)
  • Technical Judgment (preferred)

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience, with a specific emphasis on overseas sales and local/regional operational management.

breifcase5-10 years

locationRiyadh

1 day ago