Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist at Tamimi Commercial!

We are seeking a dedicated Customer Service Specialist to provide exceptional service to our customers, resolve inquiries, and ensure a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

About Us:
We are a well-established trading company based in Al Khobar, serving a wide array of sectors across Saudi Arabia and the GCC. With a reputation for reliability and innovation, we are expanding our strategic business operations and seeking a highly skilled and experienced Business Analyst to join our team.

Position Overview:
The Business Analyst will play a critical role in analysing complex business data, identifying trends, and providing actionable insights to guide company strategy and performance. The ideal candidate will have a deep understanding of trading environments, supply chain processes, and financial analysis, with a proven ability to influence key business decisions.

Key Responsibilities:

• Analyze business operations, financial performance, and market trends to identify areas for growth and improvement
• Work closely with management to develop strategic plans and support data-driven decision-making
• Design and implement KPIs, dashboards, and reporting tools for various departments
• Conduct in-depth cost-benefit analysis and ROI studies for new initiatives
• Identify and evaluate new market opportunities and operational risks
• Collaborate with cross-functional teams to enhance business processes and system efficiencies
• Prepare detailed business reports, forecasts, and performance reviews for leadership
• Assist in digital transformation initiatives, including ERP optimization and data integration

Qualifications:
Bachelor’s degree in Business Analysis, Business Administration, Finance, Economics, or Engineering.

Key Skills:

• Business Strategy & Modeling
• Financial Analysis & Budgeting
• Market & Competitor Research
• Data Visualization & Dashboarding (Power BI, Tableau, Excel)
• SAP
• Process Improvement & Change Management
• Excellent Communication & Presentation Skills
• Project Management
• Critical Thinking & Problem Solving
• Stakeholder Engagement & Collaboration

About Flowserve:
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With over 16000 employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.

Role Summary:
Flowserve is looking for an experienced Cost Accountant who will report to the Finance Manager based locally and will work with a team. In this role, you will support a local accounting/finance structure, working directly with operations and assisting other facilities if needed.

Your Role:

• Month end reporting
• Perform month end close for Inventory/Purchasing and Accounts Receivable close and reconciliation
• Project accounting - monthly review of margins and processing
• Sales and margin analysis
• Processing month end journals including accruals, prepayments, and recharges
• Fixed Asset accounting
• Reconcile month end bookings
• Balance sheet reconciliations
• Management and ownership of standard costing system
• Data analysis for cost and manufacturing within the business
• Other duties as assigned

Your Profile:

• Strong Cost Accounting knowledge and experience
• General knowledge of accounting policies
• Proficiency in Excel and other MS Office products
• Clear and concise communication skills
• Ability to challenge the norm and seek better solutions/processes
• Systems knowledge: Oracle, BPC, SAP is beneficial
• BS or BA Degree in relevant field
• 35 years practical experience in Cost Accounting and POC Accounting