Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

Join Blue Ocean Management Training as a Sales Consultant-Corporate!
We are seeking a dynamic individual to identify clients' training needs and propose suitable programs and international certifications. As part of our team, you will design, plan, and coordinate training schedules, instructors, and logistics.

Key Responsibilities:

• Deliver professional presentations and proposals to clients across KSA and the GCC.
• Maintain strong, long-term relationships with key clients and corporate partners.
• Conduct market research on training trends, competitor offerings, and emerging learning needs.
• Collaborate with trainers and subject matter experts to ensure high-quality program delivery.
• Support the preparation of technical and financial proposals for tenders and training projects.
• Monitor client satisfaction, gather feedback, and recommend continuous improvements.
• Represent the company professionally during client meetings, exhibitions, and conferences.
• Keep an updated customer database.

Requirements:

• Bachelor’s degree in Business Administration, Human Resources, or related field.
• Previous experience in B2B sales required.
• Minimum of 1 year of experience in a training consultancy, L&D, or corporate training environment.
• Demonstrated experience dealing with GCC corporate clients (Saudi Arabia, UAE, Qatar, etc.).
• Excellent communication and presentation skills in English and Arabic.
• Proficiency in MS Office (Excel, PowerPoint, Word); CRM experience is an advantage.

Benefits:

• Health Insurance
• Highest Commission in the Training Industry
• Working with a Super Brand Company

About the Job
We are seeking an experienced Senior Sales Engineer to drive the sales of Electric Low Voltage (LV) and Medium Voltage (MV) switchgear & Panels solutions. The ideal candidate will have a strong track record in sales, technical expertise in electrical distribution, and the ability to deliver measurable results.

Responsibilities:

• Achieve and exceed annual sales targets for Schneider Electric LV and MV switchgear.
• Develop and manage strategic relationships with consultants, contractors, utilities, and end users.
• Prepare and submit technical proposals, BOQs, and commercial offers.
• Lead tender submissions, support negotiations, and coordinate with project execution teams.
• Identify new business opportunities and expand market share.
• Conduct market research and provide insights on competitors and emerging trends.
• Support project teams with technical guidance during installation and commissioning.
• Provide training and technical support to clients and internal sales teams.
• Monitor project execution progress and ensure timely delivery in coordination with stakeholders.
• Report regularly to management on sales performance, pipeline, and forecasts.

Qualifications:

• Minimum 8 years of proven sales experience in LV and MV switchgear.
• Strong technical knowledge of electrical power distribution systems.
• Demonstrated ability to meet or exceed sales targets with measurable results.
• Excellent communication, negotiation, and presentation skills.
• Willingness to travel and manage client visits as required.