img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Join Our Team as a Customer Service Agent!
At Ninja, we are looking for dynamic individuals to join our team as Customer Service Agents. Be the frontline representative dedicated to providing exceptional support and ensuring customers have a positive experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
  • Assist customers with their issues regarding orders, product information, and service-related queries.
  • Listen to customers' concerns and provide effective solutions in a timely manner.
  • Document customer interactions accurately and maintain up-to-date records in the CRM system.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Collaborate with other departments to address customer needs and improve service delivery.
  • Participate in training sessions to enhance product knowledge and service skills.
  • Contribute feedback and ideas to improve the customer service process.

Requirements:
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Previous experience in a customer service role, preferably in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using customer service software and CRM systems.
  • Ability to work independently and as a part of a team.
  • Willingness to learn and adapt to new processes effectively.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Social Worker

📣 Job AdNew

Pillars

Full-time
Join Awtad as a Social Media Specialist
Awtad, a premier real estate company in Saudi Arabia, is seeking a talented and creative Social Media Specialist to join our marketing team. In this role, you will be responsible for developing and implementing social media strategies that enhance brand awareness, engage our target audience, and drive business growth.

Responsibilities:
  • Develop, implement, and manage social media strategies aligned with company goals.
  • Create, curate, and schedule engaging content for various social media platforms including Instagram, Twitter, LinkedIn, and Facebook.
  • Monitor and respond to audience interactions in a timely and professional manner.
  • Analyze social media performance metrics and prepare regular reports to evaluate campaign effectiveness.
  • Collaborate with marketing, design, and sales teams to produce consistent and impactful messaging.
  • Stay current with social media trends, tools, and best practices to continuously improve performance.
  • Manage social media advertising campaigns and budgets.
  • Assist in developing influencer partnerships and collaborations.
  • Maintain the company's brand voice and ensure brand consistency across all channels.

Requirements:
  • Bachelor's degree in Marketing, Communications, or a related field.
  • Proven experience as a Social Media Specialist or similar role.
  • Strong knowledge of social media platforms, trends, and analytics tools.
  • Excellent written and verbal communication skills in English and Arabic.
  • Creative mindset with the ability to produce engaging content.
  • Experience with social media advertising and paid campaigns.
  • Proficiency in social media management tools and analytics platforms.
  • Ability to work collaboratively and handle multiple projects simultaneously.
  • Knowledge of the real estate industry is a plus.

Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Training & Development
  • Performance Bonus

breifcase2-5 years

locationAl Khobar

about 4 hours ago