Operations Manager📣 Job Ad

Join Cathay Pacific as a Duty Airport Operations Manager
In this pivotal role, you will oversee the smooth operation of airport services during your shift, ensuring all activities comply with established safety, security, and quality standards. You will lead efforts to deliver exceptional service experiences to our customers, helping them feel valued and recognized throughout their journey.

Key Responsibilities:

• Safety, Quality, and Operational Excellence: Enforce safety and quality standards, mitigate risks, and act as the Airline’s Operational Duty Holder.
• Operational Management: Oversee ground handling teams, drive improvements in operational efficiency, and conduct quality control checks.
• Customer Experience: Ensure high-quality service delivery and support the adoption of new technologies to enhance customer satisfaction.
• Crisis Management: Prepare teams for emergencies and manage flight disruptions with customer care.
• Team Leadership: Mentor your teams, fostering growth and teamwork.
• Supplier Management: Monitor supplier performance and implement improvements while managing costs.
• Community Engagement: Cultivate relationships with airport stakeholders and represent the company’s interests.
• Emergency Response: Fulfill emergency and crisis response responsibilities as required.

Requirements:

• A minimum of a Diploma in an airport or service-related field is required; a Bachelor’s degree is preferable.
• Excellent written and spoken English; local language skills are a plus.
• A minimum of three years of airport operations or customer handling experience.
• At least one year in a supervisory or management role with proven leadership skills.
• Strong decision-making ability and the capability to adapt to change.

Benefits: Competitive compensation, travel privileges on Cathay Pacific Airways, well-being programs, and paid leave.
At Cathay Pacific, we value diversity and are committed to providing an inclusive work environment for all. All applications will be handled in accordance with our personal data policy.

Join Hilton as a Director of Operations!
As a leading global hospitality company, Hilton aims to deliver exceptional guest experiences. We are looking for a skilled Director of Operations to oversee the effective management of our hotel operations in Al Khobar.

Key Responsibilities:

• Collaborate with the General Manager to address key property issues.
• Assist in developing realistic budgets and strategic goals.
• Provide effective leadership to the hotel management team.
• Evaluate audits to promote continual improvement.
• Coordinate service delivery across operational departments to meet guest expectations.
• Ensure compliance with service standards and control costs.
• Develop Heads of Department for effective succession planning.
• Engage with guest feedback for positive experiences.
• Conduct regular briefings with the team.

Qualifications:

• A degree or diploma in Hotel Management or equivalent.
• Strong background in Food and Beverage or Rooms Management.
• Experience in budget management and revenue forecasting.
• Knowledge of the hotel/leisure/service sector.
• Effective leadership and team motivation skills.
• Resilience and accountability under pressure.

Working at Hilton:
Join us in our vision to create remarkable hospitality experiences. Hilton is dedicated to exceeding guest expectations and providing a vibrant working environment for our Team Members.

Join Our Team as an Operations Manager!
Are you ready to take the lead in our empanada concept? As an Operations Manager, you will be responsible for planning, directing, and coordinating the operations of our brand. Your expertise will ensure that we maintain high standards of performance, productivity, efficiency, and profitability across the organization.

Key Responsibilities:

• Develop and agree on annual plans, budgets, and sales strategies.
• Monitor performance against targets and implement corrective actions when necessary.
• Create and enforce policies and procedures for sales activities.
• Identify and propose locations for new cafe establishments, closing deals for setting up cafes as planned.
• Analyse market trends and consumer preferences to tailor offerings.
• Manage stock levels and minimize loss through adherence to procedures.
• Prepare and submit necessary reports on sales and cost budgets.

Requirements:

• Bachelor's degree preferred.
• 3 years of experience in empanada operations.
• 4 years of experience as Operations Manager.
• Fluency in English and Arabic required.

Join us in creating a successful and enjoyable dining experience for our customers!