Receptionist

• Receiving visitors and customers, answering phone calls, organizing appointments, and providing administrative support, ensuring the smooth running of work and creating a positive professional impression of the center.

Tasks and Responsibilities: Key Tasks and Responsibilities:

• Receiving and welcoming visitors in a manner befitting the center's overall image.

• Responsibility for the center's doors by opening and closing them throughout working hours.

• Registering and receiving children from their parents during the entry and exit of beneficiaries.

• Handling emergency situations appropriately.

• Listening carefully to visitors to ensure the appropriate service is provided.

• Adhering to the official uniform.

• Commitment to information confidentiality and protecting it from any leakage.

• Marketing services to customers.

• Customer Service and Cashier:

  • Following up on the financing process for customers and documenting it in the designated forms.

  • Communicating and confirming appointment bookings.

  • Updating visitor customer data in the designated forms.

  • Coordinating with other administrative departments in the branch.

  • Monitoring customer satisfaction.

  • Following up with insurance customers and providing them with statements.

  • Monitoring customer attendance and the number of sessions, and signing approved forms.

  • Entering the customer's name for compensatory sessions on the Zebra Box system.

  • Listing invoices on Sadaya.

  • Following up on payment procedures with families on the system and electronic and manual payment and invoicing applications.

  • Registering in the branch's discount list.

  • Following up on the reconciliation of the petty cash every 15th of each month and organizing the invoice file.

  • Performing a review and submitting funds to the branch accountant.

• Any other tasks assigned by the direct supervisor or tasks required by the work.

Competencies and Skills:

Educational Qualifications:

• High school diploma as a minimum, with a preference for an administrative diploma or equivalent.

Personal Skills:

• Communication and customer service skills.

• Politeness and good manners.

• Organization and accuracy in work.

• Ability to multitask and manage multiple tasks.

• Responsiveness and ability to solve simple problems.

Work Experience:

• Previous experience in reception or customer service (preferred).

Communication Skills:

• Excellent leadership, guidance, and effective communication skills.

• Proficiency in using computers and Microsoft Office programs.

• Excellent communication skills, good appearance, and professional conduct.

• Ability to organize time and work under pressure.