Business Analyst📣 Job Ad

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.

Join Eaton Arabia as a Sales Service Engineer!
As part of our continued growth, we are seeking a dynamic Sales Service Engineer to join our team. In this role, you will play a critical part in driving our services sales strategy while strengthening customer relationships across the region.

Key Responsibilities:

• Generate and maximize services sales to achieve revenue and profitability targets.
• Track and respond to customer RFQs (Request for Quotations) efficiently.
• Secure order bookings by following up on proposals and negotiations.
• Develop and execute customer engagement plans, including regular visits and follow-ups.
• Maintain and grow relationships with clients, particularly those with existing installed base equipment.
• Manage key accounts professionally, ensuring high customer satisfaction.
• Identify and monitor project opportunities, ensuring close follow-up for successful conversion.
• Collaborate with Estimation Engineers to prepare and submit timely, competitive quotations.
• Prepare comprehensive offers in standardized formats.
• Lead negotiation meetings, technical evaluations, and clarification discussions.
• Analyze competitor activities and provide monthly market insights.
• Maintain customer and project profiles, recommending sales strategies to management.
• Provide accurate and timely sales reports to leadership.
• Achieve sales and profit targets in alignment with company objectives.
• Build and nurture long-term relationships with major clients, consultants, and engineering firms.
• Organize technical seminars and meetings to enhance Eaton’s market presence.
• Explore strategic partnerships and alliances for sustainable business growth.

Required Qualifications & Skills:

• Bachelor’s degree in Electrical Engineering (or related field).
• 23 years in technical sales, customer service, or engineering support (preferably in LV/MV switchgear, MCC, or power distribution systems).
• Familiarity with IEC, ANSI/NEMA standards.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), MS Project.
• Fluency in English & Arabic (written and spoken).
• Strong ability to close deals, handle objections, and present solutions effectively.
• Excellent interpersonal skills, self-motivation, and ability to manage client relationships.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects.

Preferred Qualifications:

• Experience with CRM tools for sales tracking.
• Knowledge of Eaton’s product portfolio or similar industrial solutions.
• Previous experience in B2B sales within the Gulf/Middle East market.

Join us at Eaton Arabia and contribute to shaping the future of energy management while enhancing the region’s economic and technological landscape.

Join Aggreko as a Mechanical Technician!
We are the global leader in energy solutions, focused on helping businesses grow and communities thrive. Our team is committed to delivering top-notch services and sustainable energy solutions.

About the Role:
As a Mechanical Technician based in Dammam, you will be responsible for delivering planned maintenance programs to ensure the reliable and safe operation of our assets. Your contributions will directly impact the success of our business.

Key Responsibilities:

• Perform mechanical servicing activities and general equipment maintenance as per operating procedures.
• Conduct mechanical troubleshooting and fault diagnostics.
• Assist with site installation, commissioning, and decommissioning.
• Respond promptly to technical support requests for field equipment breakdowns.
• Ensure timely completion of repairs while adhering to quality and budget standards.
• Follow Global Service Centre Standards and comply with health and safety policies.
• Perform other essential duties as needed for effective operations.

Qualifications:

• Must be a Saudi National.
• Bachelor’s degree in Mechanical Engineering or equivalent qualifications/experience.
• 15 years of experience in the Mechanical field, particularly with diesel/gas generators.
• Effective troubleshooting skills and ability to read electrical drawings.
• Valid local Driving License.
• Willingness to travel as required.
• Ability to conduct technical and manual work in various weather conditions.

Why Join Us?
At Aggreko, we offer a competitive salary and benefits package including bonuses, generous holiday entitlement, and opportunities for personal and professional development. You will also have the chance to represent our service operations internationally while making a difference in your community through volunteering.

Equal Opportunity:
We respect and celebrate diversity in our workforce, welcoming people from all backgrounds and cultures.