Customer Service Representative

About the Role

Element Materials Technology is seeking a Customer Service Representative to join their team in Dammam, Eastern Region. This full-time role primarily involves handling customer inquiries related to pricing and requests for quotes (RFQs) via email or phone, and following up on pending or issued quotations. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage straightforward price and RFQ requests from customers.
• Follow up on pending and issued quotations.
• Identify new sales opportunities through proactive questioning to maximize customer testing business.
• Engage with customers using phone, email, and web conferencing.
• Establish personal rapport with potential and existing customers to identify current and future service requirements, acting as a liaison between customers and Element Materials Technology.
• Process sales invoices, manage quoting, and provide status reports to clients.
• Handle requests for information, such as shipping and delivery dates, when applicable.
• Utilize the Customer Relationship Management (CRM) tool to record activities, ensure accurate contact details, remove duplicates, add new information, and enter accurate call/visit logs.
• Achieve sales goals by converting and penetrating accounts.
• Work with various departments to resolve customer complaints.

Qualifications and Skills

• 2-5 years of experience in a customer service or sales support role.
• Customer-focused, action-oriented, approachable, and patient.
• Ability to gain pricing and lead times from standard price lists.
• Strong communication skills for engaging with customers via phone, email, and web conferencing.
• Proficiency in using Customer Relationship Management (CRM) tools.
• Ability to build and maintain working knowledge of Element Materials Technology service offerings.

Compliance and Adherence

The Customer Service Representative is expected to ensure compliance with all Element Materials Technology policies, including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and the employee handbook. Adherence to all applicable laws pertaining to safety, environment, and corporate governance is also required.