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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Join Our Team as a Senior Associate – Call Center!
At Bupa Arabia, we pride ourselves on delivering exceptional customer service in the healthcare sector. We are looking for dedicated individuals to join our call center team, where your main focus will be on assisting our customers with professionalism and care.

Key Responsibilities:
  • Provide high-quality customer service and maintain effective communication with customers.
  • Possess thorough knowledge of Bupa Arabia’s products and services to provide accurate information.
  • Identify recurring issues and relay this information for prompt corrective action.
  • Assist customers with preauthorizations, claims research, and understanding provider contracts.
  • Handle customer complaints with proficiency and resolve issues to ensure satisfaction.

Skills and Qualifications:
  • Experience in customer service or call center environments.
  • Proficient in using personal computers and navigating software applications.
  • Ability to multitask and manage stress in a fast-paced environment.
  • Strong troubleshooting and problem-solving skills.
  • Exceptional follow-up skills and ability to handle conflicts professionally.

Become part of a forward-thinking company that values innovation in healthcare to serve Saudi families and businesses effectively. Apply now and contribute to our mission of creating leader-focused, high-performance work culture!

Requirements

  • No experience required

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We are searching for an accomplished Operations Manager to lead operations for a prominent brand that encompasses various sectors, including restaurants and fast food. This role is pivotal in driving growth and overseeing the performance of multiple locations throughout Saudi Arabia and the GCC.

Key Responsibilities:
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  • Conduct regular visits to monitor branch performance and support teams in adhering to customer service standards.
  • Lead the expansion efforts with strategic planning for new locations while managing site selection and team training.
  • Implement strategies to enhance operational performance and ensure customer satisfaction while maintaining quality and safety standards.
  • Manage diverse teams by facilitating hiring, training, and performance management.
  • Monitor financial performance of branches to optimize costs and maximize revenue.
  • Collaborate effectively with marketing, HR, and procurement teams for operational alignment.
  • Prepare and present performance reports on operations and financial outcomes to senior management.
  • Stay updated on market trends and competitor strategies to enhance service offerings.

Requirements:
  • Bachelor's Degree in Business Administration or a related field.
  • 710 years of experience in restaurant operations management, with 3+ years in a leadership capacity.
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  • Willingness to travel frequently within Saudi Arabia and Bahrain.
  • Strong leadership skills and experience managing multicultural teams.
  • In-depth knowledge of restaurant operations, customer service, and cost management.
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  • Fluent in Arabic and English, both spoken and written.

Join us at Nasoft for a fulfilling opportunity to make a significant impact in the restaurant sector!

breifcase0-1 years

locationDammam

2 days ago