Customer Services Specialist📣 Job Ad

Job Title: Customer Service Specialist

Job Description: Responsible for establishing and defining performance indicators and quality standards in customer service. Also participates in developing customer service procedures and guides to ensure the highest levels of quality and professionalism. The job includes analyzing the strengths and weaknesses of the current system and preparing relevant documents and reports.

Main Duties and Responsibilities:

• Conducting in-depth studies and analyses to identify key performance indicators and quality standards.
• Participating in updating procedures and customer service guides to ensure an effective response to customer demands and requirements.
• Developing innovative programs that contribute to enhancing the customer experience and exceeding their expectations.
• Analyzing data to identify gaps in the system and developing appropriate remedial plans.

Benefits: Working 6 days a week, professional work environment.

Qualifications: Bachelor's degree in Business Administration, Marketing, Advertising and Marketing Communication, Public Relations, or Customer Service.

Preferred Certifications: MCSE 2003, Microsoft Office Specialist, CCNA, Cambridge IT certifications, and training certifications in human resources.

Languages: Proficiency in Arabic and English.

Join our customer service team!
Alfalah Auto Company is looking for an outstanding customer service representative to join its team in Dammam. We believe that providing excellent customer service is key to building long-term relationships with our clients.

Qualifications required:

• High school diploma as a minimum.
• Previous experience in car rental or customer service is preferred.
• Excellent communication skills.
• Ability to professionally handle various types of customers.
• Commitment and discipline in timing.

Benefits:

• A monthly salary ranging from 5000 to 5500 Saudi Riyals.
• Additional incentives according to the company's policy.
• A motivating work environment that supports professional growth.

Join KONE as a Modernization Sales Engineer
Are you ready to take your career to the next level? KONE is recognized as a Top Employer, committed to fostering a great work culture focused on quality, efficiency, and collaboration. We are looking for an energetic and enthusiastic Modernization Sales Engineer to proactively manage customer relationships and drive sales effectiveness.

Key Responsibilities:

• Customer Relationship Management:
  • Develop and create strong customer relationships within your designated area.
  • Enhance KONE's position within the customer base or market area.
  • Document customer information and maintain accurate customer data.
• Sales Responsibilities:
  • Manage leads, opportunities, and orders to meet sales targets.
  • Validate order contents to ensure alignment with negotiation outcomes.
  • Ensure accurate reporting and information hand-over to relevant teams.

Are you the ideal candidate?
We expect you to have 25 years of sales experience, preferably in the Elevators, HVAC, or Construction industries, along with a Bachelor's Degree in Electrical or Mechanical Engineering. You should have strong communication skills in both Arabic and English, a customer-focused approach, and a passion for new technologies.

KONE values each individual's contributions and fosters an innovative culture where employee engagement and collaboration thrive. Join us to achieve your professional goals while enjoying a balanced life.