Customer Services Specialist📣 Job Ad

Join Al-Futtaim Automotive as a Customer Support Representative!
At Al-Futtaim Group, established in the 1930s, we are one of the most diversified and forward-thinking businesses, with operations across multiple sectors.

Overview Of The Role:
The Customer Support Representative (CSR) plays a crucial role in ensuring that all clients purchasing Volvo and other equipment from FAMCO receive comprehensive parts and service support. This position optimizes sales opportunities for parts and services, collaborating closely with internal teams.

What You Will Do:

• Serve as the primary point of contact for customers and branch aftermarket personnel.
• Manage requests for parts and service, ensuring customer satisfaction throughout.
• Monitor the accuracy of parts supplied and quality of services performed.
• Participate in departmental planning and strategy sessions.
• Maintain effective customer relations and resolve disputes efficiently.
• Proactively identify and develop new sales accounts.
• Collaborate with Head Office Technical and Support staff to provide optimal solutions.
• Prepare and present service quotes to customers.

Required Skills To Be Successful:

• Bachelor’s Degree in Marketing or a related field.
• Experience in a heavy equipment industry in parts and service.
• Sales experience is advantageous.
• Strong computer skills with MS Office.
• Excellent written and verbal communication skills.
• Results-oriented mindset and ability to meet performance targets.
• Strong organizational and planning skills.
• Integrity and ethical conduct in all interactions.

About Al-Futtaim Automotive:
As a key division of Al-Futtaim Group, we are renowned for our customer-centric approach and our drive towards innovation within the automotive industry. With a presence in 10 countries, we aim to provide unparalleled mobility solutions across various sectors.

Job Title: Customer Service Specialist

Job Description: Responsible for establishing and defining performance indicators and quality standards in customer service. Also participates in developing customer service procedures and guides to ensure the highest levels of quality and professionalism. The job includes analyzing the strengths and weaknesses of the current system and preparing relevant documents and reports.

Main Duties and Responsibilities:

• Conducting in-depth studies and analyses to identify key performance indicators and quality standards.
• Participating in updating procedures and customer service guides to ensure an effective response to customer demands and requirements.
• Developing innovative programs that contribute to enhancing the customer experience and exceeding their expectations.
• Analyzing data to identify gaps in the system and developing appropriate remedial plans.

Benefits: Working 6 days a week, professional work environment.

Qualifications: Bachelor's degree in Business Administration, Marketing, Advertising and Marketing Communication, Public Relations, or Customer Service.

Preferred Certifications: MCSE 2003, Microsoft Office Specialist, CCNA, Cambridge IT certifications, and training certifications in human resources.

Languages: Proficiency in Arabic and English.

Join KONE as a Modernization Sales Engineer
Are you ready to take your career to the next level? KONE is recognized as a Top Employer, committed to fostering a great work culture focused on quality, efficiency, and collaboration. We are looking for an energetic and enthusiastic Modernization Sales Engineer to proactively manage customer relationships and drive sales effectiveness.

Key Responsibilities:

• Customer Relationship Management:
  • Develop and create strong customer relationships within your designated area.
  • Enhance KONE's position within the customer base or market area.
  • Document customer information and maintain accurate customer data.
• Sales Responsibilities:
  • Manage leads, opportunities, and orders to meet sales targets.
  • Validate order contents to ensure alignment with negotiation outcomes.
  • Ensure accurate reporting and information hand-over to relevant teams.

Are you the ideal candidate?
We expect you to have 25 years of sales experience, preferably in the Elevators, HVAC, or Construction industries, along with a Bachelor's Degree in Electrical or Mechanical Engineering. You should have strong communication skills in both Arabic and English, a customer-focused approach, and a passion for new technologies.

KONE values each individual's contributions and fosters an innovative culture where employee engagement and collaboration thrive. Join us to achieve your professional goals while enjoying a balanced life.