Human Resources Officer📣 Job Ad

About the Role

Koch is seeking a motivated Key Account Manager specializing in Mass Transfer to join its Middle East Commercial Team. This role, based in Dammam, Saudi Arabia, will focus on developing and strengthening strategic partnerships with key petrochemical customers across Saudi Arabia. The primary objective is to drive profitable growth for Koch Glitsch mass transfer solutions by fostering customer relationships, implementing commercial strategies, and delivering results aligned with the company's vision and values. Success will be measured by achieving sales, margin, and strategic growth targets within the assigned customer portfolio.

Koch is committed to creating long-term value through Principled Entrepreneurship, compliance, and a robust Environment, Health, and Safety (EHS) culture. The Key Account Manager is expected to embody Koch's culture by demonstrating integrity, ownership, humility, collaboration, and a focus on safety and continuous improvement.

Key Responsibilities

• Assume full commercial ownership of assigned Saudi petrochemical key accounts, ensuring alignment with company vision and strategic objectives.
• Develop, implement, and monitor commercial plans to achieve agreed-upon sales and profitability targets.
• Lead accurate sales forecasting and demand planning processes for assigned customers and regions, collaborating with relevant internal stakeholders.
• Contribute to budgeting processes, performance analysis, and the development of corrective action plans.
• Build and nurture sustainable, long-term partnerships that generate mutual value for both customers and the organization.
• Serve as the primary commercial point of contact for assigned Saudi petrochemical customers, managing day-to-day relationships.
• Track and analyze sales performance, identifying potential risks and opportunities through regular Key Performance Indicator (KPI) reviews.
• Prepare and align sales forecasts with supply chain and other internal stakeholders to ensure seamless execution of customer orders and projects.
• Develop and execute promotional and commercial initiatives in collaboration with the Sales Manager.
• Support the negotiation of commercial agreements, balancing profitability objectives with customer needs and brand positioning.
• Collaborate effectively across various departments, including Marketing, Supply Chain, Finance, and Customer Service, to deliver exceptional customer experiences.
• Continuously monitor market trends, competitor activities, and evolving customer needs within the Saudi petrochemical sector.

Qualifications and Requirements

• A background in mechanical or chemical engineering is required.
• An additional degree in Business or Economics is considered a plus.
• Demonstrated experience in Sales or Key Account Management is essential, with a preference for experience within complex or international B2B environments.

Required Skills

• Proficiency in Sales and Key Account Management.
• Strong commercial acumen with a focus on delivering results and creating value.
• Excellent analytical, planning, and organizational skills.
• Exceptional communication, negotiation, and relationship-building abilities.
• Skilled in influencing, problem-solving, and managing complexity.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Experience with Salesforce is advantageous.
• A deep understanding of market dynamics, with experience in petrochemicals or industrial sectors being a plus.
• An adaptable, resilient, and entrepreneurial mindset committed to continuous learning and professional growth.
• A proactive and accountable approach to work.

Work Environment and Additional Information

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. Fluency in English is required. Arabic or other languages are considered advantageous.

About the Quality Head Role

Matar Holding Company, through its Salama Radiator Factory, is seeking a Quality Head to oversee all quality assurance and quality control operations for aluminum radiator manufacturing and repair. This role is responsible for upholding quality standards, reducing defects, optimizing manufacturing processes, and ensuring customer satisfaction within the Dammam region. The Quality Head will lead a team of QA/QC professionals and implement robust quality management systems to maintain product integrity.

Key Responsibilities

• Develop, implement, and maintain comprehensive Quality Management Systems (QMS) to ensure adherence to industry best practices and company standards.
• Establish and enforce clear quality policies, procedures, and inspection standards across all manufacturing and repair activities.
• Ensure strict compliance with customer specifications and internal company quality requirements throughout the production lifecycle.
• Continuously monitor and improve product quality from raw material intake through to final product dispatch.
• Oversee and manage all stages of quality control, including incoming material inspection, in-process checks, and final product verification.
• Ensure radiators undergo rigorous testing, including leak testing and pressure testing, to guarantee performance and reliability.
• Maintain high standards for the quality of welding, brazing, assembly, and fabrication processes.
• Review and approve all quality inspection reports and associated documentation.
• Analyze quality trends, identify root causes of defects, and investigate customer complaints to drive improvements.
• Implement effective corrective and preventive actions (CAPA) to address quality issues and prevent recurrence.
• Lead continuous improvement initiatives aimed at reducing rejection and rework rates.
• Implement Lean Manufacturing principles, Kaizen methodologies, and other quality improvement programs.
• Lead, manage, and mentor a team of QA/QC engineers, inspectors, and technicians.
• Develop and deliver training programs on quality standards and procedures for the QA/QC team and relevant production staff.
• Monitor the performance of the QA/QC team, ensuring alignment with established quality objectives.
• Handle customer quality concerns, ensuring timely resolution and implementation of corrective actions.
• Conduct supplier quality evaluations and audits to ensure the quality of incoming materials and components.
• Coordinate with production, engineering, and procurement teams to resolve quality-related issues.
• Lead and facilitate internal and external quality audits.
• Ensure compliance with ISO 9001 standards and other applicable quality certifications.
• Maintain quality records, generate reports, and manage quality-related documentation.
• Ensure adherence to all relevant health, safety, and environmental regulations.

Qualifications and Experience

• A Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or a closely related field.
• A minimum of 10 years of progressive experience in Quality Assurance and Quality Control roles.
• At least 5 years of experience in a managerial or leadership capacity within a quality function.

Required Skills and Expertise

• Expertise in Quality Management Systems (QMS) development and implementation.
• Proficiency in establishing and maintaining quality policies, procedures, and inspection standards.
• Strong understanding of customer specifications and their integration into manufacturing processes.
• Proven ability to monitor and improve product quality throughout the entire manufacturing lifecycle.
• Experience in overseeing incoming, in-process, and final inspections.
• Skilled in conducting and interpreting various testing methods, including leak testing and pressure testing.
• Knowledge of quality standards for welding, brazing, assembly, and fabrication.
• Ability to review and approve quality inspection reports and documentation.
• Proficiency in analyzing quality trends, defect data, and customer complaints.
• Skilled in conducting root cause analysis and implementing effective corrective and preventive actions (CAPA).
• Demonstrated experience in driving continuous improvement initiatives.
• Familiarity with Lean Manufacturing, Kaizen, and other quality improvement programs.
• Strong team leadership and management capabilities.
• Experience in developing and conducting training programs on quality standards and procedures.
• Ability to effectively manage customer quality concerns and implement resolution strategies.
• Experience in conducting supplier quality evaluations and audits.
• Excellent coordination skills with production, engineering, and procurement departments.
• Experience in leading internal and external quality audits.
• Knowledge of ISO 9001 compliance and other relevant quality standards.
• Proficiency in quality records management, reporting, and documentation.
• Understanding of and commitment to health, safety, and environmental regulations.

Work Location and Type

This full-time position is based in Dammam, Eastern Province, Saudi Arabia. The role involves leading quality operations for aluminum radiator manufacturing and repair.