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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam

About the Role

Saudi Diesel Equipment Company (SDEC), a leading distributor of equipment and provider of custom industrial solutions, is seeking a Sales Support Analyst to join its team in Dammam, Eastern Province, Saudi Arabia. SDEC is recognized for its dynamic product portfolio, driven by customer needs and a strong culture of customer orientation with a long-term relationship perspective.

Role Overview

The Sales Support Analyst will lead a team responsible for providing comprehensive commercial and administrative support for diesel genset sales. This role is critical for ensuring the efficient and accurate handling of inquiries, quotations, and orders. The analyst will serve as a key coordination point between sales, project management, procurement, and design engineering teams, focusing on enhancing process efficiency, customer responsiveness, and commercial accuracy. Technical design ownership remains with the head of the engineering function.

Key Responsibilities

  • Supervise and guide the centralized sales support team to ensure high productivity, accuracy, and quality.
  • Manage the end-to-end process for Requests for Quotations (RFQs), quotations, and order entry for standard and customized diesel gensets.
  • Coordinate with the design engineering team for technical specifications, drawings, and compliance details for proposals.
  • Liaise with procurement and production departments to confirm specifications and costing.
  • Collaborate with project management teams on delivery schedules, milestones, and order execution.
  • Support the sales team in preparing commercial offers, ensuring accuracy of pricing, margins, and terms.
  • Review quotations and proposals for completeness, consistency, and adherence to company standards.
  • Act as the primary internal focal point for complex or urgent customer inquiries.
  • Ensure clear communication of customer requirements (*, load capacity, site conditions, compliance) to technical teams.
  • Maintain accurate records in ERP and CRM systems, including quotation, order, and customer data.
  • Monitor and improve turnaround times for quotations and order processing.
  • Identify and implement process improvements to address bottlenecks in sales support workflows.
  • Assist in tender preparation by compiling commercial documents and coordinating departmental inputs.
  • Ensure strict compliance with company policies, commercial guidelines, and documentation standards.
  • Adhere to and follow all company Quality, Health, Safety, and Environmental (QHSE) policies and procedures.
  • Promptly identify and report unsafe conditions, incidents, or near misses.
  • Participate in mandatory safety inductions, HSE trainings, and meetings.
  • Follow established emergency response procedures.
  • Follow protocols to minimize environmental impact, including waste disposal and spill reporting.
  • Provide suggestions for enhancing QHSE procedures and take responsibility for continuous improvement initiatives.

Qualifications and Experience

  • Bachelor's degree in Business Administration, Commerce, Accounting, or a related field.
  • Relevant certifications in Excel and Quantitative Analysis.
  • A minimum of 3 years of experience in sales support, commercial operations, or order management, preferably within industrial equipment or genset-related businesses.

Required Skills and Competencies

  • Proficiency in sales processes and understanding of sales systems concepts.
  • High proficiency in MS Office Suite, especially Excel, Word, and PowerPoint.
  • Effective written and verbal communication skills in English for corporate environments.
  • Strong customer-facing support skills, including handling escalations and queries.
  • Proficiency with IT systems such as Zoho CRM, SAP, or Oracle Sales.
  • Solid understanding of data and reporting concepts, including KPIs, dashboards, and basic forecasting.
  • Basic SQL querying skills are preferable.
  • Familiarity with Business Intelligence tools like Tableau or Power BI, with the ability to create dashboards.
  • Exceptional attention to detail and accuracy.
  • A strong customer-centric approach.
  • Excellent analytical thinking capabilities.
  • Proven ability for cross-functional influence.
  • Proficiency in leveraging technology and Artificial Intelligence (AI).
  • Demonstrated trustworthiness and discretion in handling sensitive information.
  • A continuous improvement mindset.
  • Strong prioritization and time management skills.

Work Location and Type

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia.


Requirements

  • Requires 2-5 Years experience

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